Responsibilities

Administration of Travel


Responsible for processing of tickets, travel requirements and all travel related documents for Senior leadership, Faculty, staff, and incoming guests.  
Ensure staff travelling have valid ticket and other documents such as visa, travel insurance, yellow fever cert and any other docs as required by the respective countries.
Complaints handling:  Logging of complaints to be done as and when received using existing internal systems. 
Coordinate airport transfers and ground transportation for staff and guests with dispatch department and other AKU entities
Extend support to AKU networks on travel related matters by issuing letters of invitation and any other required documents


Immigration


Handle and process all immigration documents for Senior Leadership, Faculty and staff and their dependants as necessary. Process students and internship passes. This service is extended to Aga Khan University, Aga Khan Hospital Kisumu and Aga Khan Hospital Mombasa.
Work in close collaboration with Immigration specialist and HOD for processing applications of work permits, special passes, dependants and pupil’s passes and any other legal document required and as per the immigration requirements and AKDN protocols to ensure that all expats always have a legal status.
Offer any immigration related guidance to staff of AKU and AKUH, N entities.
Provide continuous immigration updates to all expatriate staff across AKU and its entities.


Accommodation/Conferences


Processing booking vouchers to hotels and processing of payments
Ensure all requests have an approved accommodation form before initiating any process.
Handling and organizing group bookings and logistics in liaison with the requesting department, accredited hotels, travel agents.
Coordinating airport transfers and ground transportation for all staff traveling
Extend any accommodation related guidance to Senior Leadership, Faculty and staff.


Management of guest-houses and house-keepers.


Handling accommodation requests and bookings for the guest houses
Manage the guesthouse to ensure timely payment for utility bills i.e., water and electricity, TV and Internet.
Ensuring that guests are well taken of care and extending good hospitality i.e., checking on guests, organizing their meals etc.
Supervising the maintenance, general cleanliness, and security of the facilities & property.
Supervising the housekeeping staff attendants.


Medical insurance


Work closely with HOD for administration of international medical insurance to expatriate staff
Assist HOD to process yearly premium fee. 
Making follow up with finance to ensure that payments are made in good time.


Manage Multiple Journey Visas (MJVs) for Senior Leadership, Faculty, and all staff /dependents of AKU and AKUHN


Building relationships with Consulates/embassies for their support on visa processing.
Processing visa letters and documents for staff travelling on official duties/medical purposes or personal visits.
Submission of visa applications in various embassies and high commissions and fast tracking of the same. 
Offer any visa related guidance to staff.


Handle and organise travel insurance for Senior Leadership, Faculty, and staff


Ensure travel insurance covers are issued for staff travelling on official purposes when travelling outside of Kenya


Stock Items


Ensuring that both the Travel and Housing office and the guest houses have the required adequate stock items for smooth operation by monitoring consumption and re-order levels.  Supervision on consumption for optimum usage. 
Maintain a schedule of usage and provide monthly report to HOD


Protocol


Handling meet and assist services for Senior Leadership, Faculty and other incoming guests and staff and ensure that guests are met by the Protocol Officer
Coordinating with transport department to ensure timely pick up of guest after protocol services


Housing Services


Assist in sourcing for housing for new expatriates in collaboration with HOD
Facilitating city and housing tours for guests and expatriate staff.
Coordination with the Legal department for execution of leases  
Processing rental deposits and quarterly payments for all leased houses


Qualifications and skills required


Diploma and/or Degree in travel or its equivalent
At least 3 years of working experience in a Travel agency or Airline
Proficiency in ticketing booking system
Ability to work independently and as part of a team
Be able to handle pressure and take criticism positively
Good communication, customer care and people skills
Self-motivated person who is flexible and approachable.