Job Summary
We are seeking an experienced and results-driven Showroom Branch Manager to oversee the daily operations and performance of one of our retail branches. The role is responsible for ensuring sales growth and profitability, excellent customer experience, staff management and training, stock control, showroom merchandising, compliance with company policies, and overall administration of the branch.
This position requires a strong leader who thrives in a fast-paced retail environment, is highly organized, and has a proven track record of achieving results through effective team management and operational excellence.
Key Responsibilities
Sales & Profitability
Achieve branch and individual staff sales targets consistently.
Monitor sales activities including customer enquiries, quotations, and returns.
Control branch costs and optimize resources utilization.
Identify cost-saving measures and report on losses, damages, or variances.
People Management & Leadership
Supervise and guide staff to deliver high performance.
Manage attendance, staff schedules, leave, and overtime.
Conduct probation, appraisal, and performance evaluations.
Identify training needs and liaise with HR for capacity building.
Coach staff on upselling, cross-selling, and customer engagement.
Maintain staff motivation, grooming, and readiness with tools of trade.
Resolve conflicts and foster a professional and respectful workplace.
Showroom Management & Merchandising
Ensure the showroom is fully stocked, attractively displayed, and aligned with merchandising standards.
Conduct floor walks to check arrangements, stock-outs, and damages.
Propose new display ideas and product requisitions based on trends.
Rotate slow-moving items back to the warehouse to create space for fast-moving stock.
Compliance & Administration
Ensure compliance with SOPs in sales, stock handling, and deliveries.
Oversee cashier operations, invoicing, and end-of-day reconciliations.
Ensure daily banking is done with no variances or mishandling.
Monitor facility repairs, maintenance, permits, and licenses
Enforce HR and company policies within the branch.
Submit accurate and timely weekly, monthly, and quarterly report
Stock Management & Pricing
Conduct monthly stock takes and reconcile variances.
Ensure correct product labeling, pricing, and availability
Monitor stock levels and requisition replenishment on time.
Customer Experience
Maintain high standards of customer service excellence.
Handle customer complaints and feedback promptly.
Ensure timely delivery of goods and services.
Develop initiatives to enhance customer experience and share best practices across branches.
Reporting
Prepare and submit timely reports including sales performance, stock-outs, footfall, debtors, damaged/slow-moving items, and customer database updates.
Share daily meeting minutes and sales notes with management.
Ensure all reports are accurate, submitted before deadlines, and shared with the relevant stakeholders (CEO/COO, Marketing, Procurement, etc.).
Perform any other duties as may be required from time to time.
Requirements
Bachelor’s Degree in Business, Management, or related field
At least 3–5 years’ experience managing a team in a retail environment.
Minimum 2 years in a supervisory or assistant branch manager role.
Proven ability to meet and exceed sales and profitability targets.
Strong skills in stock control, merchandising, and branch operations.
Proficient in MS Office (Word, Excel, PowerPoint).
Skills & Competencies
Strong leadership and people management skills.
Excellent oral and written communication.
Highly analytical with strong problem-solving ability.
Decisive, organized, and detail-oriented.
Ability to work under pressure and manage multiple priorities.
Strong interpersonal skills and a customer-first mindset.
Behavioral Competencies
Strategic/Big Picture Thinking
Effective Delegation
Creativity & Initiative
Customer Focus
Integrity and Professionalis
