Job Summary/Objective:


Reporting to the Head of Human Resources, the Senior Human Resources Officer will be responsible for the implementation of the administration of the human resources policies, procedures, and programs within the assigned business lines. He/she will assist in the following functional areas: employee relations, industrial relations, HR compliance, HR Admin, talent acquisition and management (sourcing, onboarding processes, optimal staffing levels), departmental development, Human Resource Information Systems (HRIS), learning and development, leave management, performance, compensation and benefits management, and change & organizational development amongst others as assigned.


Responsibilities and Duties:

Employee & Industrial Relations


Manage employee relations matters, ensuring compliance with labor laws and company policies and managing any issues that may lead to disputes in the organization.
Serve as the primary liaison between management, employees, and trade unions.
Handle grievance and disciplinary procedures effectively and fairly.
HR Compliance
Ensure adherence to HR policies, labor laws, and occupational health and safety regulations.
Ensure annual statutory requirements (training, audits, medical fitness testing) are met within the specified timelines.


Change Management & Culture Development


Drive HR initiatives that enhance workplace culture and employee engagement.
Support change management processes to align with company goals.


HR Admin


Maintain accurate HR records and reports, including payroll inputs, leave, employee benefits administration, and contract management.


Policy Formulation and Implementation


Provide input to HR policies formulation, implement and interpret HR policies and procedures and ensure effective and proactive communication across assigned departments on policies, procedures and services.


Recruitment & Talent Management


Lead the hiring process to attract and retain top talent in line with business needs. Oversee onboarding, training, and succession planning initiatives.


Performance Management


Assists with the implementation of the performance management system (initiatives) that includes but is not limited to; communication, assisting line managers generate and review Job Descriptions, Key Performance Indicators, performance Appraisal Tools, performance development (Improvement) plans (PIPs), and employee development programs.


Academic & Professional Qualifications:


Bachelor's degree in human resources, Social Sciences, or equivalent from a recognized university. Higher National Diploma in Human Resources Management is an added advantage. IHRM membership is a must-have.
Possession of a Certified Human Resource Professional (CHRP) certification is desired. At least Five (5) years of experience managing HR processes in a labour-intensive and
Unionisable environment.
Solid expertise in industrial relations management and experience of working in labour- intensive and unionized environments; and,
Knowledge and working experience with Kenyan Labour laws.


Relevant Skills, Experience & Attributes:


Good leadership skills with hands-on capability and management style.
Planning, coordination, work monitoring and problem-resolution skills.
Demonstrate a high degree of sensitivity, and confidentiality when dealing with internal and external customers.
Results-oriented with excellent negotiation, interpersonal, communication, and social skills.
A forward planner with clear focus, ardent team player, and able to work with remote supervision in a diverse environment.
Good decision-making skills with a sense of diplomacy, attention to detail, and good analytical ability.
Business acumen, strategic thinker with the ability to make sound decisions for the business.
Have good problem-analysis and reporting skills.
Ability to grow, support, and develop talent within the department.
Ability to thrive in a fast-paced, dynamic environment.
High moral standing with impeccable integrity