Job Summary

The Floor Supervisor oversees daily floor operations to ensure excellent customer service, smooth workflow, and compliance with company standards. This role involves supervising staff, coordinating tasks, addressing customer concerns, and maintaining a clean, safe, and efficient environment.

Key Responsibilities


Supervise and coordinate floor staff to ensure smooth operations.
Monitor service delivery and ensure adherence to company policies and quality standards.
Handle customer inquiries, requests, and complaints promptly and professionally.
Ensure staff are properly groomed, punctual, and following service standards.
Assign daily tasks and ensure completion in line with shift requirements.
Conduct pre-shift and post-shift briefings with team members.
Train and mentor junior staff to improve performance and service quality.
Oversee cleanliness, organization, and safety of the floor are