Responsible for achievement of the set recovery/collection targets for the recovery section.
Ensure efficient customer service delivery by attending to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
Provide accurate and timely reports to the management and other stake holders highlighting portfolio performance /movement and high risk loan accounts with recommendations for execution
Follow up and recommend non-performing credit facilities to External debt collectors for recovery
Ensure that all credit files for cases in watch list and nonperforming category are updated in time with recovery correspondences from /to clients and are well maintained as per the Bank’s credit policy and procedures.
Responsible for oversight of the entire Bank written off loan book and the Bank target from recoveries of the written off loan book.
Develop strategies that allow continuous achievement of collection targets from recoveries from the written-off book.
Provide overall leadership and supervision of recovery staff under direct supervision, responsible for staff performance management and development in line with the set Human Resource guidelines.
Supervise all the Debt Collectors and Law Firms that were contracted by the Bank to provide Debt Collection and Recovery services.
Coordinate the advertisement and revaluation exercises for securities under foreclosure.
Work with CAD to prepare the monthly provisions schedules.
Follow up on insurance claims placed by the Bank.
Attend all Court Sessions for all Recovery related cases under mediation.
Organize and attend Recovery Committee meetings.
Participate in maintaining and updating the bank credit policies and procedures as often as necessary in accordance with Bank and industry trends, evolving regulations and legal requirements.
Perform any other duties assigned to you from time to time.