Key Responsibilities:


Greet and assist participants, visitors, and staff in a friendly and professional manner.
Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
Register study participants and update existing participants records accurately.
Coordinate with clinical and research teams to ensure smooth clinic operations.
Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.


Vacancy Requirements:


Diploma in Front Office or equivalent    Mandatory
Additional certification in office administration or related field    Added Advantage
Excellent communication and interpersonal skills.    Mandatory
Strong organizational and multitasking abilities.    Mandatory
Computer literate    Mandatory
Ability to maintain confidentiality and handle sensitive information.    Mandatory
Basic knowledge of HIV prevention, including oral PrEP, is an advantage    Added Advantage
Friendly, empathetic, and patient-centered approach.    Mandatory
Ability to work in a fast-paced, research-focused environment    Mandatory