Basic job summary:


The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all the guests visiting the Incubation center.


Duties & Responsibilities:


Responsible for placing, answering and directing all telephone calls received through the switch board in a professional and informative manner.
Coordinate the collection and dispatch of both incoming and outgoing mails while ensuring proper record keeping.
Support in the planning and preparation of meetings and programs to ensure seamless management of meetings and program workplans. Support in event Organization for @iBizAfrica events upon request. Booking, setting up, and co-ordination of meeting rooms and video conferencing facilities for meetings.
Receive welcome and direct visitors to the respective offices and quickly notifies the person being visited.
Ensure that the waiting area is easily accessible, comfortable and tidy, with reading appropriate reading materials.
Respond to enquiries 
Mail dispatch (15%): Collection, distribution and dispatch of daily incoming and outgoing mail and documents.


Minimum Academic Qualifications:


Minimum Diploma in any business related course.
Fluent in English and Swahili.
Knowledge in Computer applications.


Experience:


At least one year experience working in a busy front office.


Competencies and Attributes


Highly developed listening and communication skills.
Effective Communication and Interpersonal Skills;
Excellent interpersonal skills.