We are seeking a friendly, reliable, and customer-oriented individual to join our team as a Customer Service Officer. The CSO will serve as the first point of contact for customers, ensuring a positive shopping experience through excellent service, prompt assistance, and efficient handling of inquiries, complaints, and transactions.

Key Responsibilities


Greet customers warmly and assist them with inquiries, product locations, and store information.
Handle customer complaints and resolve issues in a professional and timely manner.
Process sales transactions, returns, and exchanges accurately at checkout counters or service desks.
Assist with product replacements, refunds, loyalty card issues, and promotional offers.
Ensure shelves, displays, and promotional materials are neat and well-stocked when required.
Provide information on store policies, prices, discounts, and special offers.
Maintain accurate records of customer interactions and transactions.
Escalate unresolved issues to supervisors or store management.
Support in online order pickups, delivery coordination, and customer queries related to e-commerce (if applicable).
Ensure compliance with company policies, safety, and hygiene standards.


Qualifications & Skills


Prior experience in retail industry preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Basic numeracy and computer literacy (POS systems, MS Office).
Ability to work in a fast-paced, high-volume retail environment.
Strong attention to detail and organizational skills.