About the job:
The CSIR has two internship opportunities for End User Support in the ICT Services Centre. The incumbents will do first-line and second-line support to end-users within the CSIR. These positions are based in Pretoria.
Key responsibilities:

Assemble, configure and support end-point devices, inclusive of the necessary user support required;
Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support;
Perform basic network and telephony service support, installations, configuration and general user advice where required;
Assist with software and hardware troubleshooting;
Assist with desktop management, maintenance and roll-out mechanism;
Provide support on both network and stand-alone printers;
Ensure desktop functionality is available and accessible at all times to CSIR end-users;
Ensure quality service is provided to clients;
Support Microsoft OS and Applications;
Provide Audio and Visual support for the boardrooms.
Assist with Service Desk call management, first line support, call logging and call resolution.

Qualifications, skills and experience:

A National Diploma in Information Technology or similar qualification;
A+ certificate - optional;
N+ certificate – optional
MCSE or similar Microsoft certificate would be an advantage
Basic computer knowledge;
Customer relations skills;
Stress management skills;
Excellent communication skills;
Ability to work in a team;
Ability to handle difficult customers;
Ability to take initiative.

Closing date: 11 June 2024