Notes on sending thank-you notes

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Send a smartly written note. It's an effective way to extend the conversation and reinforce your message that you're the right person for the job.

I realize that the concept of mailing a handwritten thank-you note after a job interview sounds really old-fashioned.

But I still believe that sending such notes - even to an avatar - conveys more than mere courtesy. It's an effective way to extend the conversation and reinforce your message that you're the right person for the job.

Not long ago, I thought that sending an emailed thank-you note wasn't good enough.

But lately I've changed my mind because so much has changed, especially for high tech companies that don't acknowledge that handwriting even exists anymore. Heck, most elementary schools don't even teach cursive.

Now I recommend taking a two-step approach: First, send an emailed thank-you note to courteously acknowledge having the interview, closely followed by a handwritten note -- because I'll always believe in the emotional value of handwritten notes.

If you have lousy handwriting, go slow, because a note that's illegible is worse than not sending a note at all. After all, if the recipient can't read what you've written, what's the point?

Remember that an employer will also regard your note as an example of your work. You send me a sloppy note, I'll assume you'd be a sloppy employee.

Be brief. It's a note, not a treatise.

Be specific. Refer to actual elements of a conversation or meeting. Let the recipient know you weren't just listening but that you were also thinking.

Do send thank-you notes to everyone you interviewed with, not just HR.

The fact that several people were either on a panel or met with you privately during the day means they'll likely have input on the decision to hire you or someone else.

If you were interviewed by a robot, surely at least one human who oversees hiring exists in the company. Get a name and send him/her/it a written thank-you note.

You might be the only candidate who takes that extra step.

Too frequently, I get meaningless notes like this:

"Dear Mr. Blair, Thank you so much for the excellent seminar today. I liked your ideas. Thank you again, XXX."

That says nothing except that the sender attended a seminar. I don't know what seminar he's talking about, let alone his notion of "great ideas."

He could hardly be less memorable - except that he said "thank you" twice. Once is enough.

I usually don't remember applicants who don't send thank-you notes, but I'll likely remember those that do, and maybe favorably.

Some examples of actual thank-you notes I've received:

GOOD:

Dear Phil, Thank you for providing great insider tips, suggestions and enthusiasm at the recent Job Search/Skill-Building seminar. You inspired me. Your idea about putting keywords on resumes was particularly enlightening. I appreciate the renewed spirit you bring to all of us "Career Managers" as we search for our next opportunity.

Dear Phil, I wanted to take this moment to express my appreciation for your time and advice last week. It was very good and I have taken it much to heart. I am sure it will help me moving forward.

Love, _____

The merit and demerits of the notes above should be pretty obvious.

In the "good" note, the writer gets straight to the point, specifically mentions an event and something she learned and refers to a key philosophy: We must all proactively manage our careers. I know she paid attention and valued my time.

The "bad" note barely qualifies as a note. The language is too casual, too vague (no reference to when the actual meeting occurred), and insultingly bland.

This person would have been better off not sending a note. Saying something is "interesting" is another way of saying you don't have much to say.

Finally, the "awful" note is too wishy-washy. But where it truly bombs is in the closing. A professional thank-you note is no place for love.

Be careful with your words. Make sure they say what you mean and that you mean what you say.

Thank you for writing.