Financials

Monitor and analyze portfolio growth, sales, service, credit quality, ROI, MFI, and expense results for the portfolio.
Generate opportunities for sales specialists for Bank, General Insurance, and Life products using the agreed sales process. 
Coordinate the disbursement of all outstanding mortgages within the Federal Mortgage Bank of Nigeria and partner Private Mortgage Information system.
Ensure alignment of mortgage provision with the real estate development strategic business objectives.
Profile offtakes to meet National Housing Fund /Private Mortgage Information criterion
Book mortgages for off-takers of the Development Company's product output across sites.
Develop and manage a bouquet of mortgage products and service offerings for the company's customers.

Customer/Service

Support improvement and monitor the relevant customer service/customer satisfaction outcomes for the portfolio.
Manage the mortgage application processes for clients to deliver a high-level customer experience.
Monitor customer repayments and provide up-to-date financial statements on customer transactions.
Provide advisory to customers on best mortgage options and processes for accessing same.
Coordinate with other departments within the company to ensure that all mortgage processing activities are completed on time
Interface with mortgage lenders, sales team, finance, and other internal and external stakeholders adequately

Risk

Ability to identify an acceptable level of lending risk, in line with the company's risk appetite statement, and to maximize profit from that transaction
Support and demonstrate a risk management culture in line with the company's values 
Keep up to date with new mortgage products and changes in mortgage regulation.

Qualifications

First degree in Finance, Business Administration, Economics or any other related discipline
MSc/MBA is an added advantage
Minimum of 5 years in a Primary Mortgage Institution with working knowledge of Nigeria Housing Fund disbursement or property development company
Experience coordinating Nigeria Housing Fund mortgage operations.
Familiarity with financial software programs such as CRM and LOS.
Working knowledge of banking services regulations.