JOB DESCRIPTION
• Responding to customer queries in person, on the phone, or via electronic communication • Resolving complaints in a timely manner, ensuring a positive customer experience • Developing and maintaining a thorough knowledge of an organization’s products or services • Processing orders, accepting payments, and issuing refunds • Working as part of a team, collaborating with colleagues to resolve client issues and provide excellent customer service • Maintaining accurate records of client communications and resolutions • Communicating valuable feedback to other departments regarding customer comments and possible opportunities for improvement • Identifying and recommending suitable products or services to meet customer needs
QUALIFICATION AND EXPERIENCE
• Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or higher
Location: Accra

All C.V. ‘s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 30 August, 2025