Duties and Responsibilities

Take oral dictation;
Research and process data;
Operate office equipment;
Attend to visitors/clients;
Handle telephone calls;
Coordinate schedules of meetings and appointments;
Ensure security of office records, equipment and documents including classified materials;
Prepare responses to routine correspondence;
Manage office protocol and etiquette;
Manage petty cash;
Monitor procedures for record keeping of correspondence and file movements; maintaining an up to date filing system in the office;
Coordinate travel arrangements;
Handle customer inquiries and complaints; and
Establish and undertake any other office administrative services duties that may be assigned.

Requirements for Appointment

For appointment to this grader an officer must have: -

Served in the grade of Senior Assistant Office Administrator, Job Group CPSB 08 ‘L’ for a minimum period of three (3) years;
Diploma in Secretarial Studies from the Kenya National Examinations Council;

OR

Business Education Single and Group Certificates (BES & GC) Stages I, II and III from the Kenya National Examinations Council in the following subjects:-

Shorthand Ill (minimum 120 w.p.m);
Typewriting 111(50 w.p.m.)/Computerized Document Processing III;
Business English III/Communications II;
Commerce II;
Office Practice II;
Office Management ITI/Office Administration and Management III; and
Secretarial Duties II;.


Certificate in Secretarial Management Course lasting not less than four(4) weeks from Kenya School of Government or any other Government Training Institution;
Certificate in Supervisory Skills Course tasting not less than (2) weeks from a recognized institution;
Certificate in computer applications from a recognized Institution; and
Shown merit and ability as reflected in work performance and result.