PostBank Uganda Limited (PBU) is a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.

Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively.
Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages.
Ensure the team can provide timely and accurate reporting on the status of all IT services.
Work closely with other IT teams to resolve any issues identified by the IT Services Monitoring team.
Mentor and train team members to ensure they can perform their responsibilities effectively.
Ensure the team has access to necessary tools and resources to perform their duties effectively.
Develop and maintain relationships with stakeholders to ensure the IT Services Monitoring team can effectively perform its responsibilities.
Maintain knowledge of current trends and developments in the field of IT service monitoring.
Perform other duties as assigned by the IT Services Manager.
Facilitate timely and accurate communications of the IT Service status.
Participate in the design and implementation of workflows and processes/procedures to achieve efficient use of IT Service Monitoring resources.
Identify areas for process and efficiency improvement within the team.