Duties and Responsibilities:


Manages the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
Ensures professional cleaning of guestrooms and all public areas to the highest standard and quality presentation.
Identifies and reports any repair/maintenance-related issues for action by the maintenance department.
Maintains high standards of safety, hygiene, and security and ensuring that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
Manages inventory of cleaning supplies, linens, and amenities.
Trains, motivates, and supports housekeeping team members to deliver excellent service.
Ensures timely compilation and submission of the room status report to the front office.
Manages guests requests and provides responses as necessary to ensure a high level of customer satisfaction at all times.
Ensures the security of guest rooms and the privacy of guests.


Qualifications and Skills:


A minimum of a Diploma in Housekeeping and Laundry from a reputable institution.
Strong leadership, communication, and organization skills.
Excellent people and guest relations skills.
Minimum of three years proven working experience in star-rated establishments.
Basic computer knowledge and use of Hotel Property Management System (PMS)
Keenness to detail