We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a positive attitude, and a passion for helping others.


Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.

Provide accurate information about products, services, policies, and procedures.

Resolve customer issues and complaints efficiently and with empathy.

Document customer interactions and maintain accurate records in the CRM system.

Follow up on customer interactions to ensure resolution and satisfaction.

Collaborate with other departments to escalate or resolve complex issues.

Meet or exceed customer service KPIs, such as response time and satisfaction scores.

Stay updated on product knowledge, company updates, and policy changes.

Process orders, returns, exchanges, and refunds when applicable.

Qualifications:

High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred).

Prior customer service or call center experience (preferred).

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and work in a fast-paced environment.

Proficient in Microsoft Office and CRM systems (e.g., Salesforce, Zendesk).

Willingness to work flexible hours, including evenings and weekends (if required).

Bilingual a plus.


Work Schedule:

Full-Time: 35–40 hours per week

Part-Time: 15–30 hours per week


Compensation & Benefits:

Competitive hourly wage or salary (based on experience)

Health, dental, and vision insurance (FT only)

Paid time off and holidays

Retirement plan options (e.g., 401(k))

Employee discounts and wellness programs

Opportunities for advancement and training