Job Details

Train, cross train and retrain all front office staff and manage working relationship and communicate with all departments.
Shall be responsible for the training of the front office staff as outlined in the front office procedure
Conduct regularly scheduled meeting of front office staff check cashiers in and out and verify all deposits at each shift
Ensure guest satisfaction and overall efficiency of the front office operations
Verify accurate room status information and resolve guest problems efficiently and courteously
Comply with legal requirement on lodging property and manage guest expectation 
Supervising and guiding the front office team and coordinating the team work schedule
Ensure that front office personnel, properly completes all from office duties
Directs and conducts the activities of the front office reservation and guest services
Inspect the all vacant clean room by housekeeping department to be sure that the room meet up with the hotel standard.
Prepares monthly reports and budget for the front office operations
Ideal candidate must be computer literate.