SUMMARY
 
A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager’s absence.
 
A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.
 
RESPONSIBILITIES AND DUTIES
 
·        Must be proficient in all Brewista duties and skill sets
·        Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
·        Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
·        Can identify and correct flow bottlenecks while working a position.
·        Always does more than what they expect from others
·        Prioritizes the company and the team’s needs above their own- treats everyone fairly; avoids favoritism
·        Can complete and teach all weekly chores, checklists, and shift change duties
·        Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
·        Ensures the team stays productive during the shift through gracious delegation and reminders
·        Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary
·        Tracks and records cash tips and cash drawers
·        Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
·        Assists the management team with the training and development of the crew
·        Is proficient in TouchPoint and with hardware


 
 
 
 
WORK SCHEDULE REQUIREMENTS
 
·        Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
·        Follows company procedure for communicating time off requests
·        Regularly works weekends and is available to work holidays, if necessary
 
SKILLS AND QUALIFICATIONS
 
·        Can create and maintain genuine, uplifting interactions
·        Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
·        Can work outside for prolonged periods, regardless of weather conditions.
·        Can lift up to 50lbs
·        Can work on their feet for hours at a time
·        Can climb a ladder and use a stepladder
·        Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
·        Can safely walk in between and around cars in the drive thru line
·        Can safely use a utility knife
·        Can quickly and cleanly operate any position in the stand during peak hours
·        Can maintain awareness of the shift’s operations while working a position
·        Can assertively and graciously confront their team to address operational, procedural, or cultural issues
·        Can adapt to problems and implement solutions during stressful situations