Open SRs follow up

Complaints report & follow up
Approve Accounts
Approve RMs for now
Closing CS interactions in Siebel
Review of contract notes, statements, business confirmations/appreciations
Follow up with individuals that have assigned interactions to CS to close issues
Mass Communication
Receipting
Suspense report follow-up
Perform any other duties as may be assigned from time to time
Delegated Authority: As per the approved Delegated Authority Matrix
Bachelor’s degree in a business related field
1-2 years’ experience in a similar position