Job Purpose:

The Balance Sheet and Capital Management Function seeks a qualitatively and quantitatively oriented individual for the position of Analyst, Balance Sheet and Capital Management to support and enhance Treasury’s Capital Management Function. Projects will span numerous areas including: (i) developing and enhancing balance sheet and capital forecasting methodologies; (ii)... collaborating with internal stakeholders to streamline processes / capabilities within the Finance Function; (iii) developing institutional Treasury and Capital Management policies; and (iv) general and ad-hoc workstreams associated with managing the Group’s Balance Sheet and Capital position.

The function is responsible for a comprehensive Balance Sheet strategy and capital management framework that incorporates setting targets, monitoring/managing current capital levels, and performing/testing in partnership with risk management and actuarial departments the adequacy and optimization of capital. Additionally, the function supports the Group capital and fund raising initiatives including M&A activities.

This position involves cross-functional interaction and collaboration across teams within Treasury and the broader firm, including but not limited to Liquidity Management, Asset Liability Management, Regulatory Reporting, Financial Controllers, and Finance Change Management. The ability to assimilate knowledge, work efficiently, and communicate effectively across these functions will be key to success.

Key responsibilities:


Understand and support the Group’s Balance sheet, Capital strategy, and Analytics.
Monitoring solvency to assist with rigorous and efficient capital management.
Assist in delivering analysis and reporting on the balance sheet and capital-related matters; analysis and forecasts of capital and solvency/sufficiency, balance sheet performance monitoring (yields and attribution) and projections, Capital returns and shareholder values added, return on equity.
Preparing and presenting regular treasury reports, budgets, financial documents, and strategies to management.
Assist in the preparation of Board and ALCO reports within the unit.
Fundraising activities and Corporate Finance Activities.
Support in the internal valuation of Entities and Group and investee entities for reporting.
Supporting the integration of Capital management and Asset Liability Management into wider Finance team processes and Reports.
Undertake Group review, reporting  and strategy on Balance Sheet risks Liquidity, Credit, FX and market risks. 
Implementing financial policies and procedures.
Develop and enhance financial forecast models and perform detailed analyses to support capital management initiatives.
Support end-to-end implementation of routine and ad-hoc workstreams within the Capital Management Function (inclusive of group policies and procedures, subsidiary funding, balance sheet management, and technology integration) through minute-taking, artifact documentation and status reporting.
Develop an understanding of the Group’s regulatory capital requirements / processes and anticipated future capital regulatory rule changes.
Perform research and ad-hoc analyses to support regulatory capital efforts and the firm’s capital management efforts.
Prepare high quality, well-structured presentations for senior leadership and other stakeholders.

Collaborate cross-functionally across Risk, Finance, and Treasury teams and maintain foundational knowledge of Treasury disciplines, inclusive of liquidity management, funds transfer pricing, and asset / liability management.
And support the drafting, review, and update of relevant policies relating to Treasury fields such as the Capital Management Policy and Capital Distribution Framework.
Performance of any other assigned duties.


Knowledge, experience and qualifications required:


Bachelor's or Graduate's Degree in business, business administration, Finance, Economics or related field, Actuarial, Statistics or related fields.
Qualified or progress in Certification as a Certified Investments and Financial Analyst (CIFA) or Certified Financial Analyst (CFA) or Actuarial Certification or other related field.
Experience with frameworks, statistics, and algorithm design with strong quantitative and financial modelling skills and Proficiency with Word, Excel, PowerPoint, and data analysis. 
3- 5 years’ experience in a similar position especially experience  in Asset Liability Management or Corporate Finance function. 
Excellent verbal and written communication skills to clearly articulate the insights from findings to management and relevant stakeholders. 
A good financial/ commercial and business acumen with proper understanding of financial statements.
Comfortable negotiating and collaborating with others and must be able to work with cross-functional teams. more

Job Purpose:

Reporting to the Head of SMEs & Alternate Channels, the role holder will be responsible for developing assigned channel(s), growing regional presence & diversifying product portfolio to provides sales related support to the assigned distribution channel(s) and direct business with an aim of growing the revenue and number of customers within the emerging consumer segment. 

This... role is based in Rift Valley and will serve the Western Nyanza and Rift Valley regions. 

Key responsibilities:


Sourcing of business opportunities for Britam microinsurance company  in the western/Rift valley- region.
Manage relationships with clients, intermediaries and partners.
Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives. 
Assist Head of SMEs & Alternate Channels to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space. 
Participate in product development lifecycle.
Follow up on incentives for channels to ensure they are correctly processed and paid on time.
Adhere to sales tools uptake and usage for channel growth, reporting and management.
Diversify emerging consumers product portfolio to meet risk protection & investment needs of target consumer segments.
Create and manage and retain winning partnerships with key product delivery stakeholders.
Manages relationships with the channel clients and intermediaries. 
Manage sales costs to ensure profitability.
Ensure the credit policy for the company is adhered to.
Ensure retention of clients, intermediaries and partners as per segment targets.
Perform any other duties as may be assigned from time to time.


Knowledge, experience and qualifications required:


Bachelors’ degree in a business related field.
Professional qualification in Insurance (ACII, AIIK) an added advantage.
COP Compliant an added advantage.
At least one year experience in sales and an added advantage in the insurance industry and in  sales and business development position. more

Co-ordinate activities and support services within the Business Processing and compliance operations maintaining prompt, efficient and effective operational support.

Key responsibilities:


Process all policies new and renewal as per SLA and within the set guidelines.
Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each... corporate schemes and Retail policies.
Process all claims from service providers, sort out invoices with reconciliations issues shared by finance (stuck invoices within the process, resubmissions).
Process all reimbursements as per SLA.
Process all endorsements as per SLA.
System testing, validation and continuous innovation on processes and training of colleagues as required from time to time.
Performing Quality assurance on captured claims ensuring reduced reconciliation challenges and that business does not suffer any loss from fraudulent claims.
Ensure customer data quality and compliance is maintained across all operations as required.
Schemes reconciliation and maintenance of client data – Data reconciliation for Renewals and New Business policies.
Master policy creation and conversation for new retail policies.
Processing of retail policies and advising finance on receipt and allocation of premiums for retail policies booked.
Preparation and request of medical cards within set TAT and maintaining clear records on requested and issued cards to clients.
Preparation and presentation of departmental and business reports – Daily and Monthly reports.
Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters implementing customer experience strategy for the company.
Delegated Authority: As per the approved Delegated Authority Matrix.


Key Performance Measures:

As described in your Personal Score Card.

Knowledge, experience and qualifications required


Bachelor’s degree in a business-related field.
At least 4-6 years’ experience in a similar position.
Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
Computer Literate; emphasis on Microsoft Office and EDMS. more

Job Purpose:


Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy.


Key responsibilities:


Assess the proposed risk within set standards.
Keep detailed and accurate records of policies underwritten and decisions made.
Review proposal... forms.
Release policy documents, endorsements, valuation report to clients. 
Communicate with clients on the renewal terms.
Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails).
Liaise with intermediaries and direct clients on issues relating to their policies.
Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
Issue policy documents of general business.
Generate renewal notices for all renewal business.
Delegated Authority: As per the approved Delegated Authority Matrix.


Key Performance Measures:


As described in your Personal Score Card.


Knowledge, experience and qualifications required


Bachelor’s degree (insurance option preferred).
At least 2-4 years experience in the insurance industry.
Progress in professional qualification in Insurance i.e. ACII or IIK Diploma.
Computer literate.


Technical/ Functional competencies:


Knowledge of insurance regulatory requirements.
Knowledge of insurance products.
Sales and marketing management skills.
Diplomatic in handling client relationship. more

Job Purpose:

Responsible for coordinating audits in Britam Asset Managers. The Role holder will be responsible for planning and conducting audits to evaluate the effectiveness of internal controls based on an approved annual risk-based audit plan in line with regulatory and supervisory requirements and expectations. 

Key responsibilities: 


Ensure detailed audit programmes based on the... documented procedures and best practices are developed, for each identified audit project, giving special attention to potential risk areas.
Prepare and present reports to management and the Board Audit & Risk Committee clearly describing the key findings and practical recommendations for improvements.
Coordinate the implementation of internal audit strategies, policies and procedures.
Facilitate audits to ensure operations are in line with the Britam Asset Managers policies.
Verify documentation and review of existing accounting, administrative and internal control systems and make the appropriate recommendations for improvement. This covers the Company’s operations and calls for thorough understanding of all operations.
Formulate and implement Internal Audit policies and procedure manuals.
Ensure detailed audit tests are performed on all the Company’s operations based on Standard audit programmes and in accordance with the approved annual audit plan. This includes recommendations to improve efficiency. The job holder may change the scope of the audit in consultation with the group Head of Internal Audit, if actual circumstances in the field so demand.
Maintain adequate and properly documented audits performed and evidence in the Internal Audit systems.
Assess the Audited department's primary operational and financial risks and develop strategies to manage these areas.
Work with the different stakeholders and where applicable, provide feedback to staff on performance of each audit assignment.
Develop and implement the performance management plan and cycle for team members, where applicable, as provisioned by HR.
Where applicable, schedule and assign work to the audit team estimating resource needs.
Verify compliance with all the relevant legislation and regulatory requirements. This calls for regular updates with all the relevant legislation and statutory requirements affecting Britam Asset Managers.
Attend and participate in the Management meetings to enhance understanding of Britam Asset Managers Operations.
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.


Knowledge, experience and qualifications required:


Bachelor’s Degree in Finance, Accounting or a related field. 
MBA is an added advantage.
Professional qualification e.g. CPA (K), ACCA, CISA. CFA or equivalent.
7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment. more

Job Purpose:


Overall managing medical claims processes and procedures through the use of effective techniques to achieve the objectives of claims cost control and operational efficiency.


Key responsibilities:


Oversee the claims process flows to ensure efficiency in processing of claims as per the company medical claims procedure manuals.
Verification and audit of outpatient and... inpatient claims as per the claims manual and customer service charter manual to ensure compliance and mitigate risk.
Oversee processing and settlement of medical claims. 
Hold regular business meetings with service providers to ensure compliance on contract terms, use of agreed systems and agreed tariffs.
Prepare scheme by scheme and portfolio performance reports.
Quality Assurance, develop review and implement quality assurance principle for Inpatient and Outpatient claims.
Oversee automation of all claims processes and use of AI and Machine learning.
Monitor, prevent and control medical claims fraud by carrying out regular audits on the internal and external systems/ processes as well as providers.
Supervise; train and mentor medical claims staff to achieve a high level of motivation and productivity by the team.
Prepare regular claims reports to clients, management and advice medical underwriting section on relevant claims findings for medical risk review.
Delegated Authority:  As per the approved Delegated Authority Matrix.


Knowledge, experience and qualifications required:


Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
Professional qualification in Insurance (ACII, FLMI or IIK).
6-8 years’ experience in medical claims handling two of which should be in a supervisory position in a busy insurance office.
Knowledge of insurance concepts. more

Job Purpose: 


The main purpose of the Bancassurance sales agent is to provide operational and sales support for the Bank branches assigned. This will be achieved by the sales agent being domiciled at the specific bank branches and accompanying the bank teams to offer insurance support.
The member will also provide support to the bank teams by ensuring timely response to matters/queries... arising and timely preparation of customer/partner quotations plus sales & training presentations. 


Key responsibilities:


Assist in preparation of customer quotations, sales presentations and training presentations on products, processes, and soft skills. 
Review, manage and create sales pipelines. 
Follow up on customer feedback and queries and escalate any matters.  
Support the ban branch team as they go to the field by offering insurance expertise. 
Monitor and measure/quantify business opportunity at the various branches. 
Support in the follow up of premium payment. 
Research and monitor competition activities while preparing intelligence reports to support decision making in a bid to stay ahead of the competition. 
Scheduling, organizing, and communicating Banc assurance activities to the respective stakeholders. 
Monitor and follow through to ensure timely payment of commissions, refunds, overrides and processing of credit notes to partners. 
Weekly monitoring of performance.  
Ensure retention of clients, intermediaries, and partners as per segment targets. 
Source for Medical, Retail life, Group Life, and pension business. 
Closure of Motor and Non-Motor business.
Any other duties that may be assigned from time to time. 


Key Performance Measures:


As described in Personal Score Card.


Knowledge, experience and qualifications required


Bachelor’s degree (insurance option preferred).
At least one-year experience in the insurance industry.
Computer literate.


Technical/ Functional competencies:


Knowledge of insurance regulatory requirements.
Knowledge of insurance products.
Sales and marketing management skills.
Diplomatic in handling client relationship. more

Job Purpose:


Responsible for facilitating efficient client administration and document management. The job holder is responsible for client correspondences, data capture and document management to ensure efficiency, timeliness and effective client servicing.


Key responsibilities:


Review of contract notes, statements, business confirmations/appreciations and all client... correspondences.
Coordinate all client communications on mails, verbal and hard copy correspondences to ensure efficiency, timeliness and maintenance of high standards and thus achieve maximum client satisfaction, loyalty and thus retention.
Handle HNW client correspondences to ensure immediate response time and action.
Review email and post statements and the contract notes and receipts on weekly basis.
Review of account opening, edit of data in the system and all data capture for accuracy, integrity, timeliness and risk management.
Prepare reports on client complaints and general client administration issues.
Support AMC UG as per the hub and spoke model.
Delegated Authority:  As per the approved Delegated Authority Matrix.
Perform any other duties as may be assigned from time to time.


Key Performance Measures:


As described in your Personal Scorecard.


Knowledge, experience and qualifications required


Bachelor’s degree in a business related field.
1 year experience in a similar position.
Professional certification in accounting (CPA part 2).


Technical/ Functional competencies:


Knowledge of investment classes.
Effective negotiation skills.
Excellent organizational and analytical skills.
Report writing skills. more

Job Purpose: 


Provide support to service and resolution to retail customer queries through the allocated call lines, service Centre as well as respond to queries via email while ensuring that all the processes and procedures are adhered to.


Key Responsibilities:


Coordinate and work with the various; sales, marketing, product development and operations teams to drive and increase... customer retention. 
Support in all customer self-service initiatives and uptake for the Retail Business Unit / Segment and work with the Branches and
Distribution Network to drive the increased use of Self-Service channels by customers. 
Support in development, reviewing and implementing all the processes and procedures required to achieve the goals and objectives with respect to both customer retention and customer self-service adoption.   
Work with various stakeholders to design and implement proactive customer retention initiatives that are supported with robust research and/or data analytics. 
Work with the various operations teams to ensure that all service requests received through self-service channels are executed correctly and as per the agreed TATs. 
Work with the Forensics Department to quickly investigate and conclude on fraud related cases that have a direct impact on Retail Customers. 
Coordinate and work with various stakeholders across Britam to ensure that all customer complaints escalated through the Regulators i.e. Insurance Regulatory Authority (IRA) are resolved. 
Provide support and be an intermediary link between the life business and the regulator (IRA) on customer service issues relating to Life business. 
Maintain and document resolved complaints reported for the retail business from the IRA in the Customer relationship management system (CRM). 
Coordination of follow-up and monitoring of uncollected benefits to reduce the exposure related to returns to unclaimed Financial Assets Authority. 
Prepare and submit to management weekly dashboards and monthly reports (with robust analysis of the key issues and generate useful insights for management action) with respect to business performance in the areas of customer retention and self-service. 
Prepare and submit business case escalations and ex gratia cases. 
Engaging clients on policy reinstatement (Special & Normal redating and revival). 
Drive customer portal and mobile app signup, usage and navigation through customer engagement.
Other Duties will be assigned.


Key Performance Measures:


Sign-Up on Self-Service Platforms (i.e. Online Portal & Mobile App). 
Orphaned Policies Management. 
Retention Rate for Life Business. 
Process Digitization & Automation. 
Conservation of Redating, Revival, Surrendered & Cancelled policies. 
Audit, Risk & Compliance Issues. 
Weekly/Monthly Business Performance Reports.


Knowledge, experience and qualifications required


Bachelor’s degree in a business-related field. 
At least 1 years’ experience in a similar position. more

Job Purpose:


Undertaking research across asset classes to inform investment decisions.


Key responsibilities:


Maintain a perspective on current and future economic conditions and industry trends. 
Assess potential investment opportunities across traditional and non- traditional asset classes.
Perform analysis to come up with financial models on prospective investment... opportunities and recommend investment decisions.
Derive capital market expectations.
Conducting market research across industries and gather market intelligence to enhance management of client funds.
Participating in investment committee meetings.
Maintain up to date information on the latest economic trends globally, in the country and across sectors.
Presenting due diligence reports to the wider fund management team and participating in asset allocation decisions.
Prepare and present investment reports to internal and external clients.
Support Britam Subsidiaries by providing macro-economic and investment specific research. 
Delegated Authority:  As per the approved Delegated Authority Matrix.


Knowledge, experience and qualifications required:


Bachelor’s degree in commerce, Economics, Statistics or related field.
At least 2 years’ experience in a similar position with hands on experience of analysis of listed equity securities, Fixed income securities, Property and Offshore.
Qualified for or actively pursuing the CFA and ICIFA designation.
Experience in private equity transactions, especially in the energy sector, as an added advantage more