Job Summary


The Oracle Applications Support Executive will be a skilled and experienced Oracle E-Business Suite (EBS) R12.2 Functional Support expert. S/he will provide hands-on support across multiple Oracle EBS modules, ensuring seamless system functionality, business alignment, and user satisfaction. The Oracle Applications Support Executive will be an oracle functional expert and will be responsible for new product development, while performing quality control analysis, product costing as well as product improvements. S/he will execute improved technologies and ensure ISO and cGMP and other statutory compliances.


Key Responsibilities 


Provide functional support for Oracle EBS R12.2 modules, including issue resolution, user support, and configuration adjustments
Work closely with key business users to analyze requirements, optimize system usage, and implement process improvements
Establish and enforce system security protocols including user access, responsibility assignments and menu security
Log and manage Oracle Service Requests (SRs), ensuring follow-ups until issue resolution and closure
Create and maintain Standard Operating Procedure (SOP) documents and training manuals for end-users
Conduct training sessions and workshops for business users on relevant Oracle EBS modules and functionality
Support key business operations including period closings, data corrections, and routine data processing tasks
Perform functional testing of patches, upgrades, and customizations
Collaborate with technical teams (DBAs, developers) for development requests and integrations
Develop and run basic SQL queries and reports to support user requests and assist in data analysis
Ensure system processes and configurations comply with company policies and audit requirements.


Qualifications Experience and Knowledge Required


Bachelor's Degree in Computer Science, Information Technology, Finance, or a related discipline.
Certification as an Oracle expert with functional experience and good knowledge of the use of Oracle SQL, PL -SQL program units, with experience in writing and executing basic SQL queries; creating forms and reports; personalizing Oracle forms; using service helpdesk systems; tracking, and closing issue logs
3+ years hands-on experience supporting Oracle EBS R12.2 functional modules – supporting oracle modules addressing Core: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM) and Supply Chain: Inventory (INV), Purchasing (PO), Order Management (OM), Procurement
Optional/Advantageous: supporting Discreet Manufacturing, BOM, WIP, Advanced Pricing, Costing
In-depth knowledge of business processes in finance, supply chain and order management modules
Strong understanding of Oracle user and responsibility security management
Proven track record of logging and managing Oracle SRs with effective follow-up and resolution
Excellent documentation, communication, and user training skills, with experience documenting processes and SOP’s
Ability to work independently and collaboratively with cross-functional teams
Understanding of compliance standards and ensuring that Oracle solutions align to these requirements
Ability to handle sensitive and confidential information with professionalism and discretion
Proactive, results-oriented mindset with the ability to prioritize and manage multiple projects and deadlines
Ability to work effectively as part of a team, collaborating with colleagues from various departments
Ability to work independently, take initiative and proactively drive tasks and projects forward
Have a growth mindset and actively seek opportunities to expand your knowledge and skills
Ability to communicate effectively
Good analytical and problem-solving skills
Good understanding of business processes
Strong vendor relationship management.