Job Description


Conduct a first- level authentication check on prepared Etranzact settlement data upload file  (session 1-4) 
Settlement of Customs duties processed on Paydirect platform daily.
Quarterly Reconciliation of Customs Duties payments.
Settlement of Airtime and Non Airtime Billers payment on BAP platform daily.
Processing  and dispatch of Pin Mailers for Visa Debit Multicurrency cards.
Processing of Card Transfer request on Helpdesk on a daily basis.
Responsible for the compilation and upload  of monthly reports on the Customs Platform. 
Processing and dispatch of Diaspora Pin Mailers on a weekly basis. 
Processing of Card Closure request on Helpdesk on a daily basis
Resolution of failed transactions initiated by various customers on inhouse application platform.
Handling of Branch’s enquiries via mails and Helpdesk on a daily basis. 
Call over of processes handled on a daily basis. 
Participation in meetings and training sessions with relevant stakeholders.
Reviews and updates the team’s processes in the department’s SOP.
Supervision and monitoring of record keeping of documents for Customs and pin mailer
Engages the biller on unavailability of transaction report required for settlement
Comply with the principles and policies in the information security hand book


Job Requirements:


Minimum Education: First degree in any discipline
Minimum of 5 years banking experience. 
Operational knowledge of settlement processes
Previous knowledge in banking operations is key