The Credit Officer is responsible for maintaining a healthy and growing credit portfolio while ensuring quality membership and effective microfinance operations. This role combines traditional loan processing with field-based microfinance activities to achieve agreed targets regarding portfolio size, delinquency, and default rates.

REPORTING TO: BRANCH MANAGER

Key Duties & Responsibilities


Credit Management & Loan Processing

Handle member loan approvals and payment processing
Conduct loan appraisal and adequately process loan applications
Verify appraised loan forms before management approval
Maintain loan register and guarantors records
Manage CRB queries and assist in reducing loan turnover time
Generate routine credit reports (rejected loans, repayment status, etc.)
Comply with loan procedures and legal requirements


Customer Service & Communication

Notify loan applicants monthly on repayment start dates through various channels
Attend to member queries regarding loans and services
Draft notices to debtors and demand letters for loans in arrears
Negotiate payment arrangements with customers who have delinquent loans
Ensure provision of quality service to all customers


Business Development & Field Operations

Market and sell Sacco products including member accounts, savings products, loans, and credit products
Recruit new members and maintain/activate existing clients
Visit microfinance groups on daily basis to facilitate savings and loan repayments
Maintain quality client portfolio through effective monitoring, evaluation, and follow-up
Collect market intelligence and competitor intelligence


Coordination & Reporting

Coordinate loan processing with other departments
Prepare periodical credit reports for management
Perform any other duties as assigned from time to time




MINIMUM QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE


Business-related degree or equivalent from a recognized university; OR Diploma in Co-operative Management, Credit Management, or Banking from a recognized institution.
CPA II certification with minimum 2 years’ experience in Credit Management in a Financial Institution.


REQUIRED ATTRIBUTES & SKILLS


Communication & Interpersonal Skills

Excellent verbal and written communication skills
Effective listening abilities
Good people, interpersonal, and networking skills
Able to handle difficult customers with diplomacy and tact


Technical & Analytical Skills

Strong analytical and problem-solving abilities
Ability to read, analyze, and interpret financial statements
Good knowledge of Microsoft Office Suite
Knowledge of Sacco products and services


Personal Attributes

Demonstrated integrity and ethical standards
High level of professionalism
Self-confidence and motivation
Accuracy and attention to detail
Sound judgment and decision-making ability


Work Style & Adaptability

Highly developed teamwork skills
Effective time management and adaptability to changing priorities
Ability to follow written instructions and documented procedures
Capable of working productively with a wide range of people