A leading firm specializing in integrated facilities management and real estate consultancy services, is actively seeking to fill a job vacancy. They provide customized solutions to complex business challenges, with a primary focus on improving organizational performance, facility efficiency, employee wellness, and maintaining a sustained competitive advantage.
Minimum Required Experience: 4 years’ experience in similar role
Job Summary: 
In this role, the Helpdesk Officer will serve as the primary contact for queries, responding to helpdesk calls and providing timely solutions to problems related to operational activities.
Responsibilities/Duties:

Function as a centralized point of contact for the organization and its customers.
Efficiently manage work orders.
Monitor and evaluate customer feedback to ensure optimal client care and satisfaction.
Collate, analyze data, and generate comprehensive reports.
Maintain precise inventory records of assets and work-related activities.
Oversee and manage the asset database.
Monitor Planned Preventive Maintenance (PPMS) and corrective maintenance processes.

Educational Requirements: 

Possession of at least a Higher National Diploma (HND) or a Bachelor's degree (BSc./B.Eng/B.Tech) in a relevant field such as Computer Science/ Engineering, or a related discipline.

ICT Requirement: 

Computing Technology Industry Association A+ (CompTIA A+)
Computing Technology Industry Association Network+ (CompTIA Network+)
Google IT Support Professional Certificate
Cisco Certified Network Associate (CCNA)
Information Technology Infrastructure Library (ITIL)
Microsoft Tools Certifications
Python
Structured Query Language (SQL)