About the Person:


Are you a guest-obsessed leader who thrives in a fast-paced, dynamic environment? Do you love creating unforgettable experiences and driving service excellence? If so, Artcaffé Gastro is looking for you!


Key Responsibilities

Guest Engagement:


Ensure a seamless and delightful guest journey-from warm welcome to fond farewell.
Gather feedback and encourage guests to share their experiences through Google reviews.


Team Leadership & Influence:


Lead by example with a strong on-floor presence.
Motivate, mentor, and coach team members in real time to elevate service standards. Operational Excellence:
Collaborate with shift managers and kitchen teams for smooth, efficient service.
Proactively resolve issues during high-volume shifts and special events.


Sales & Upselling:


Drive revenue by actively promoting Artcaffé's delicious offerings through upselling.
Boost sales during peak hours and events.


Brand Representation & Growth:


Confidently represent Artcaffé at events, building strong guest relationships.
Foster loyalty that keeps guests coming back for more!


Reporting & Insights:


Submit weekly reports on guest feedback, wins, and team performance.


Qualifications:


5+ years in a supervisory role in a high-volume hospitality setting.
A degree or diploma in F&B or any other related course
Exceptional communication & interpersonal skills-you love engaging with guests and teams!
Confident in service recovery, coaching, and driving sales.
Energetic, sales-driven, and committed to excellence.
Flexible availability for late nights, weekends, and public holidays.