Department: Human Resource Management

Reports To: Chief Operations Officer

Job Brief:

The Human Resource / Legal Officer, is responsible for providing human resource and legal support to the organization, ensuring effective talent management, compliance with relevant laws and regulations, and promoting a positive and productive work environment. The role of HR/Legal Officer include:


Develop and implement human resource strategies to support the organization's goals and objectives.
Manage the recruitment and selection process, including job postings, interviews, and job offers.
Develop and implement employee onboarding programs to ensure successful integration into the organization.
Administer employee benefits, including health insurance, retirement plans, and other benefits.
Develop and implement employee relations programs, including employee engagement, recognition, and retention initiatives.
Conduct investigations and resolve employee complaints and grievances.
Collaborate with management to develop and implement performance management and development programs.
Maintain accurate and up-to-date human resource records and databases.
Provide legal advice and guidance to management and staff on all legal matters, including loan agreements, security documents, and regulatory compliance.
Draft, review, and negotiate loan agreements, security documents, and other legal documents.
Ensure compliance with relevant laws and regulations, including consumer credit laws, data protection laws, and anti-money laundering laws.
Conduct legal research and provide opinions on complex legal issues.
Collaborate with external counsel and other stakeholders on legal matters.
Develop and implement policies and procedures to ensure legal compliance.
Manage and respond to legal claims and disputes.
This role is critical to employee relationship, compliance with regulations and promoting a culture of compliance within the organization.


Key Performance Indicators (KPIs):

Human Resource Support & Employee Relations:


Time-to-hire for new employees 
Quality of hire, as measured by new hire performance and retention 
Employee satisfaction rating 
Number of employee complaints and grievances resolved 
Employee retention rate 


Performance Management:


Number of performance evaluations completed 
Quality of performance evaluations, as measured by feedback from employees and management 


HR Records and Compliance:


Accuracy and completeness of human resource records 
Compliance with relevant employment laws and regulations 
Number of compliance-related issues or complaints 


Legal Support:


Timeliness and quality of legal advice and guidance 
Number of contracts and agreements reviewed and drafted 
Number of legal research projects completed 
Quality of legal research and opinion, as measured by feedback from management and external counsel 
Number of legal claims and disputes resolved 
Cost of dispute resolution, as measured by legal fees and settlements 
Quality of legal support, as measured by feedback from management and employees 


Policy Development and Implementation:


Number of human resource policies and procedures developed and implemented
Effectiveness of policies and procedures, as measured by feedback from management and employees 


Professional Development:


Achieve a minimum of 1 training and development program per quarter


Qualification Requirements:                                          


Minimum 3 - 5 years of experience in human resource management and law.
Excellent communication, negotiation, and problem-solving skills.
Proficient in Microsoft Office and  and human resource software.
Bachelor's degree in a relevant field, such as human resources, law, or business administration.
Strong knowledge of employment laws and regulations, consumer credit laws, data protection laws, and anti-money laundering laws..
Ability to work independently and as part of a team.
Professional certification in human resource management and law, such as BL or LL.M., CIPM, SHRM-CP or HRCI-PHR.