The Business Systems Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS.

Provide Tier 0 and Tier 1 support (Workday and FIS).
Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
Training of internal teams
Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.).
Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
Contributes to the general Knowledge Management and improvement of the system
Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
Provide pre-script standard incident resolution (Workday and FIS).