We are recruiting a Front Office Manager for a client in a leading hospitality company based in Abuja, who have been offering premium furnished apartments for over two decades. They are built on serenity, professionalism, and a commitment to delivering exceptional guest experiences in a peaceful, refined setting. The ideal candidate will oversee the front desk team and collaborate across departments to drive service standards, staff performance, and guest satisfaction.

Key Responsibilities


Lead daily front office operations including guest check-in/out, reservations, and inquiries.
Recruit, train, and supervise front office staff, fostering a culture of professionalism and hospitality.
Monitor front office budgets, manage expenses, and drive revenue opportunities through service enhancements.
Ensure efficient use of property management systems (PMS) and maintain accurate guest records.
Collaborate with housekeeping, maintenance, and food & beverage teams to deliver a seamless guest experience.
Analyze guest feedback and industry trends to improve service delivery.
Enforce front office policies in line with company standards and hospitality best practices.


Qualification and experiences


Minimum 5+ years of experience in front office operations in the hospitality industry, with 2+ years in a leadership role.
Excellent communicator with strong guest service and problem-solving skills.
Proficient in PMS and office software, or able to adapt quickly to in-house systems.
Team leader who can motivate and manage diverse staff effectively.
Detail-oriented, organized, and proactive in achieving operational goals.
Passionate about hospitality and dedicated to elevating the guest experience.


What We Offer


Competitive compensation package.
Supportive and collaborative team culture.
Growth opportunities into senior leadership roles.
Flexible onboarding and relocation support for candidates outside Abuja.