Reports To: Manager - NES Strategic Projects

Division: Network 

Mission: 


Ensure end to end implementation and integration of enterprise projects


Job Descriptions:


Participate in efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Use and manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoice, and monitor receivables for project
Responsible for Project closure activities for Enterprise contractual sign up
Directly manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites) and ad hoc projects that may arise from EBU.
Implement project changes and interventions to achieve project output as well as generate progress reports on projects, migrations and upgrades.
Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
Manage day-to-day operational aspects of a project and scope, and handover of completed projects to NES operations.
Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
Serve the Division’s internal customers and provide solutions to improve customer experience.
Drive planned strategy for the successful delivery of MTN EBU, focusing on Customer Centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
Develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.


Education:


First degree in Electrical/Electronics/Computer Engineering or Computer Science or other science discipline.
Fluent in English.
Project Management Education or Certification (PMP, Scrum Agile, etc.) is advantageous.


Work Experience: 

3 - 7 experiences which include:


Experience in an area of specialization
Experience working in a medium-to- large organization.
Project implementation experience as a Customer Service Engineer is advantageous.
Experience with ICT network Implementation and service deployment.