Job Summary

The role of the Practice Manager is the backbone of firm, providing a demandingly diverse mix of skills ranging from people management and marketing to finance, facilities management and administration.
The individual will be responsible for the seamless daily running of the practice, whilst understanding the Firm’s strategy. This is a ‘roll-up-your-sleeves’ role that requires commercial awareness and first-class co-ordination and communication skills.
The right professional will be adept at motivating support staff, dealing with suppliers, supporting clients and strategizing with partners.
The Practice Manager is responsible for running the firm and as such, solid accounts experience - including book-keeping, billing, account reconciliation and debt recovery – is essential

The role  

Coordinate finance administration and reporting, including billing, cash flow, credit control, banking, P&L and annual accounts
Process monthly payroll and employee tax payments
Set financial targets, forecasts, budgets and KPIs
Define tax, VAT and Solicitors’ Accounts Rules compliance duties
Build internal capacity by coordinating HR and recruitment activities as well as staff development
Create a framework for, and implement branding and corporate communications plans (Client communications, newsletters, PR events, website and social media management)
Drive enterprise operations, administration and facilities management
Streamline processes and systems to ensure best practice, efficiency and profitability
Standardise supplier management and contract negotiation
Liaise with partners to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Evaluate the efficiency of business procedures in line with organizational objectives and apply improvements
Oversee client support processes and organize them to enhance client satisfaction
Review financial information and adjust operational budgets to promote profitability
Evaluate overall performance by gathering, analysing and interpreting data and metrics

Minimum Qualifications

Strong first degree in business, law, accounting or other finance related discipline from a reputable university. BSc/BA in business administration or relevant field;
A professional qualification (e.g. ACCA, CPA, CFA, LLB)
Eight to twelve (8-12) years cognate experience, with at least five (5) years in a related senior management capacity

Required Experience

Demonstrated analytical decision making, and problem-solving skills for complex issues;
Ability to embrace entrepreneurial and creative spirit, through recognizing and capitalizing on opportunities to help the growth and expansion of the firm;
Proven experience in a senior operations role
Excellent organizational and leadership abilities
Outstanding communication and people skills
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, client service etc.)
Working knowledge of data analysis and performance/operation metrics
Familiarity with MS Office and various enterprise resource software (e.g. ERP, CRM)
Excellent verbal and written communications skills;
Experience with Microsoft Office suite of business applications (Word, Excel, and PowerPoint);
Ability to travel; and must have a positive attitude combined with a desire to contribute to the success of the firm.