IT Support Analyst/ Service Desk (United States)

Terrence Maleka

11moOpen to new opportunities

IT Support Analyst/ Service Desk

United States

Fulltime

I am a highly competent and enthusiastic IT support/Service desk with 3 years of experience providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. highly focused, with a comprehensive understanding of dealing with first-...

System administration
ICT
IT
Customer Service and Support
ServiceNow CSA
ServiceNow
Microsoft Office
Office 365
Salesforce
Microsoft SharePoint
Microsoft Teams
Wordpress Website Design And Management
Active Directory
Hardware troubleshooting
Computer hardware and software Support.
Azure
Azure Web Services
Cloud: Azure
VPN and MPLS
Service desk

National Diploma in Information and Communication Technology: at Vaal university of Technology
January, 2014 - December, 2018

● Excelled in user experience, Business Requirements Specification
“business/user requirements”, and user interface work
● Mastered problem-solving and time-management skills
● Mastered Windows Server 2012 operating system commands

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