I am a highly competent and enthusiastic IT support/Service desk with 3 years of experience providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. highly focused, with a comprehensive understanding of dealing with first-line support calls and in-depth knowledge of ITIL processes. It consistently and profitably applies optimal business practices that raise performance while boosting productivity and reducing operating costs. I supported the following applications Oracle OAS, Siterra, Azure, Office Track, SAV, SalesForce, and Microsoft Application. I have advanced my technical skills in IT support/service desk environments providing hardware, software, and application support. I particularly enjoy working in IT and technical support. I would like to become a valued asset to any company. I am persistent when it comes to meeting deadlines and can work with little or no supervision.