Key Requirements:

Lead and inspire the junior/management teams, including Sales and Finance to deliver a consistent 5-star level of service/performance
In charge of Reservations, Housekeeping Sales and Guest experience department
In charge of the profit & loss aspect of the business in liaison with the CEO/Founder as well as the chief accountant
Oversee all day to day operational activity for the business, including: Extra services and Upselling.
Work with the CEO on direction for the business, in accordance with company strategy
Work with the CEO on new listings pricing, on new concept development and planned refurbishments/improvements.
In charge of the revenue management function in liaison with the CEO
Work in liaison with the accounts department in credit management and home owners payouts.
Developing and Implementing strategies that will ensure a positive experience on the guest experience
In charge of the timely on boarding process in order to grow our portfolio
Employee performance management, reviewing employee behaviour/appearance
Development of SOPs and policies for each department depending on ongoing business needs
Ensure all necessary team reports are done in accordance to policies and specific timelines
Understanding new features and trends on PMS (technology platforms)
Analyze statistics and trends on the PMS and CSM

Qualifications:

Bachelor degree in relevant field, MBA preferred
10yrs of experience in an operation role
Sound and strategic decision making
Good interpersonal and communication skills with high emotional intelligence
Technologically savvy
High level of responsibility and accountability
Strong management and organizational skills
Work and inspire others to work autonomously and deliver results
Strong sense of business acumen – experience in scaling up a business / fundraising

Deadline for applications: 23rd July, 2023