Job Description

Our Client is looking for an Operations Manager who will be responsible for overseeing and optimizing operational processes across the organization, with a focus on driving efficiency, enhancing logistics, and implementing process improvements. This role will encompass a broad scope, including logistics, customer service, sustainability initiatives, and technology implementation, to ensure seamless operations and alignment with the company’s strategic objectives.

Key Responsibilities


Operational Process Optimization

Conduct a comprehensive review of operational workflows across departments, including warehouse, logistics, and order fulfillment.
Identify inefficiencies and implement process improvements to enhance cost-effectiveness and operational performance.
Collaborate with cross-functional teams to ensure alignment with business growth and strategy.


Logistics and Supply Chain Management

Oversee the entire supply chain, including inbound and outbound logistics, transportation, and inventory management.
Optimize route planning, delivery schedules, and fleet utilization to improve delivery times and reduce costs.
Build and maintain strong relationships with transport providers and negotiate service agreements.


Warehouse Collaboration and Inventory Control

Partner closely with the Head of Warehouse to ensure adherence to policies and processes, while driving improvements in inventory control systems.
Leverage technology to streamline inventory tracking and minimize stock discrepancies.
Maintain a collaborative relationship to balance operational control with innovation.


Customer Service and Order Fulfillment

Streamline order fulfillment processes to enhance accuracy, speed, and customer satisfaction.
Act as a bridge between operations and customer service teams to address bottlenecks and improve overall service delivery.


Technology and Innovation

Drive the adoption of advanced technologies such as ERP upgrades, AI tools, and automation solutions to improve efficiencies.
Automate manual processes across operations to save time and reduce errors.
Stay updated on industry trends to identify and implement relevant innovations.


Cost Optimization and Financial Oversight

Identify and implement cost-saving initiatives across operations, including logistics and warehouse management.
Regularly review operational expenses and propose strategies for resource optimization.
Collaborate with the finance team to ensure adherence to operational budgets.


Health, Safety, and Compliance

Ensure compliance with all health, safety, and environmental regulations.
Develop and implement safety protocols across operations to minimize risks.
Promote a culture of safety and accountability within the operations team.


Sustainability and Environmental Initiatives

Lead initiatives to minimize the environmental impact of operations, such as waste reduction and optimizing transport routes for fuel efficiency.
Work with relevant teams to ensure sustainability goals are met.


Performance Management and Training

Develop KPIs to monitor operational performance and ensure continuous improvement.
Implement training programs to upskill team members and instill operational excellence.
Actively manage team performance, providing feedback and coaching as required.




Requirements

Key Competencies and Skills


Analytical Thinking: Ability to evaluate complex processes and identify opportunities for improvement.
Operational Expertise: Comprehensive knowledge of logistics, supply chain, and operational processes.
Leadership and Collaboration: Proven ability to manage teams, drive change, and work across departments.
Technological Savvy: Familiarity with ERP systems, logistics software, and automation tools.
Customer Focus: Strong understanding of customer service principles and the importance of order accuracy and timeliness.
Sustainability Orientation: Commitment to environmentally friendly practices and initiatives.


Qualifications and Experience


Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field. A Master’s degree is an advantage.
7-10 years of experience in operations, logistics, or supply chain management.
Demonstrated success in process optimization, technology implementation, and cost reduction initiatives.
Strong leadership skills and experience managing cross-functional teams.


KPIs and Success Metrics


Reduction in operational inefficiencies (e.g., time savings, cost reductions).
Improved logistics performance (e.g., reduced delivery times, optimized fleet usage).
Enhanced customer satisfaction scores related to order fulfillment and delivery.
Successful implementation of process improvements and new technologies.
Measurable contributions to sustainability goals (e.g., reduced carbon footprint, waste minimization).
Achievement of budgetary targets and operational KPIs.