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4yOpen to new opportunities

Banking, finance, customer service, sales and marketing

  • Kenya, Nairobi
I have worked with Equity bank; one of Africa’s leading banks currently as a Senior Relationship Officer Operations- Equity Centre Supreme Branch previously having worked at the Contact Center. I have also worked at Ngenye Kariuki & Company Limited a registered stock brokerage firm here in Kenya where I was attached to the Dealing and Customer Care Departments.
  • Customer service
  • Marketing
  • Finance
  • Accounting
  • Sales
  • Banking
  • Senior Relationship Officer Operations at   Equity Bank Kenya  
  • January, 2013 - October, 2015
  • Day to day customer depositing and receipting at the cashier section.
  • Local and inter-country funds transfers, M-pesa agency, cheque collection and account reconciliations.
  • Customer service enquiries and relations at the Customer care department, telephone and email escalations and execution.
  • Branch TFO as well as the first aid and fire Marshall.