The main purpose of the position is to provide project-based support to the customer-facing team by managing back-end operations and ensuring efficient project execution aligned with business objectives.


KEY PERFORMANCE AREAS:


Project coordination and support for customer service initiatives.
Assist in planning and executing operational improvement projects.
Ensure compliance with internal policies and external regulatory requirements.
Monitor project timelines and deliverables.
Identify and address operational inefficiencies.
Collaborate with internal teams to streamline processes and enhance service delivery.
Support data analysis and reporting for informed decision-making.
Promote quality and safety in the work environment.


QUALIFICATIONS AND EXPERIENCE:


NQF Level 5: (240 credits on level 8 framework) qualification in Engineering or related.
Advantageous: Postgraduate qualification(s).
Minimum 3 years' experience in project-oriented roles.
Experience in operational support within a customer service or supply chain environment.
Strong understanding of project management principles and methodologies.
PC Literacy: MS office – intermediate to advanced level.
SAP experience will be advantageous.
Excellent problem-solving and analytical skills.
Strong communication skills (verbal and written).


COMPETENCIES:


Accurate information gathering and analysis
Strong project planning and execution capabilities
Attention to detail and organizational skills
Proactive approach and ability to manage multiple priorities
Collaboration and teamwork
Innovative thinking and continuous improvement mindset