Job Ref: HR:KP1/5B.2/1/3/1601
Job Summary
Responsible for coordinating Customer Service functions, liaising with corporate customers, County Governments, non-corporate strategic institutions, VIPs, and Government Ministries, while delivering exceptional support by addressing inquiries, resolving issues, processing orders, and providing information to enhance customer satisfaction and loyalty.
DUTIES AND RESPONSIBILITIES

Analyzing meter readings to detect anomalies before billing and making recommendation.
Monitoring trend and generating consumption anomalies as to ultimately reduce them to zero.
Monitoring the quality of anomaly resolution to avoid recurrence.
Monitoring actual number of bills produced verses the supplies to be billed per month.
Capturing and listing supplies that have actual readings but not used in billing.
Advising billing on normalization of accounts which have not been billed or receiving billing in order to activate them.
Initiating campaigns to enhance data integrity.
Conducting inspections to ensure compliance to procedures and standards.
Organize interaction forums between the Company and Large Power and SME customers,

Person Specifications

Bachelor Degree in Economic, Statistics, Business Administration, Social Science or related field from a recognized Institution