Responsibilities:


Provide first-line technical support for hardware, software, and network issues.
Manage the service desk, ensuring efficient ticket logging and resolution.
Assist with software installations, updates, and troubleshooting.
Maintain IT documentation and escalate unresolved issues as needed.
Provide basic IT training and ensure compliance with security policies.


Requirements:


1 – 2 years of IT helpdesk or technical support experience.
Proven experience in first-line IT support and service desk management.
A+ Certification and Matric qualification required.
Strong troubleshooting and communication skills.
Ability to multitask and work under pressure.
Financial services experience is a plus but not mandatory.