JOB PURPOSE
This role will include the entire process of defining internal departmental communications requirements, leading on department culture change efforts and also managing all communication from external stakeholders to the organisational emails. For this, the job incumbent will need to be swift in responding to needs and requests that are both internal and external in nature.
PRIMARY RESPONSIBILITIES

 Support in securing internal content for a variety of internal communication channels (GCEO newsletters, Media Highlights, Intranet, Internal campaigns)
 Support the operationalisation of the Communications CRM within the organisation
 Support on internal and external branding initiatives ensuring branding guidelines are adhered
 Offer logistical and administrative support for donor, EN/A, Africa offices, journalists and departmental requests (filming licenses, permits, travel coordination)
 Support on departmental expense tracking, invoices and reimbursements and management of suppliers and other third part agents
 Support in ensuring all financial commitments and obligations within the department are met and establish, manage and maintain relationships with outside talent – suppliers, translators, videographers as necessary
 Lead in the management and oversight of the communications merchandise cost center and share monthly reports on the same
 Support on the departmental SLA monthly dashboard report
 Serve as administrative lead and support for both internal and external communications initiatives (Press Briefings, Book Projects, events planning, among others)
 Manage email responses on the Amref Info email address and ensure responses to external stakeholder enquiries are done in a timely manner
 Support Communications and the Shared Services group with travel bookings through ERP
 Support Amref’s key thought leadership biennial conference Africa Health Agenda International Conference (AHAIC) as appropriate
 Manage the internal communication response to crisis situations which affect organisational perception and reputation
 Build on existing networks and developing internal communications contacts throughout the organisation
 Evaluate the use of the intranet and measure the effectiveness of content areas
 Work as a culture champion for the Communications unit
 Other duties as assigned

Expectations

 Detail oriented, self-starter who takes initiative to ensure a well-supported global communications operation
 Oversee and support on internal requests translating to external visibility in support of Amref’s initiatives
 Collaborate with the communication team on creative concepts to raise visibility of Amref

REQUIRED QUALIFICATIONS

Education and Professional Qualifications

 Bachelor's Degree in Communications or any other related field

Required Qualifications and Experience

 Minimum of four (4) years' relevant experience in a communications role
 Experience project management is an added advantage
 Working knowledge of internal communication tools and channels

Knowledge, Skills and Competencies

 Excellent planning, co-ordination, organisational, communication and follow up skills.
 Strong attention to detail.
 Able to deliver quality work within tight deadlines and minimal supervision.
 Hardworking and results oriented.
 Good time management and organisational skills
 Experience of measuring effectiveness of communications
 Experience of writing for a variety of audiences
 Strong diplomacy and inter-personal skills