Job Description

We are continuously on the lookout for talented individuals to join our team. If you are interested in contributing to our mission, we invite you to submit a General Interest Application to join our talent pool.

Why Join Our Talent Pool?


Future Roles – Join our talent pool to be considered for suitable opportunities.
Advance Health Equity in Africa – Join a... mission-driven organization focused on strengthening healthcare and empowering communities.
Diverse Work Environment – Collaborate with professionals from varied backgrounds to drive health change.
Professional Growth – Access mentorship and career advancement through innovative public health programs.


Note: This is NOT a formal job vacancy but an opportunity to be considered for future job opportunities.

Qualifications

We are particularly keen to hear from professionals with expertise in:


Public Health & Programs: Implementing and scaling impactful health interventions in communities.
Health Systems Strengthening: Enhancing healthcare infrastructure, workforce, and service delivery.
Climate Change & Health: Addressing the intersection of environmental changes and public health.
Social Determinants of Health: Tackling underlying factors that influence health outcomes.
Digital Health & Data: Leveraging technology and data-driven insights to improve healthcare access and delivery.
Monitoring, Evaluation & Learning: Assessing program effectiveness, measuring impact, and driving continuous improvement.
Research Development & Innovation: Advancing evidence-based solutions and emerging health technologies.
Partnerships & External Affairs: Expanding impact through strategic collaborations and resource mobilization.
Business Development: Identifying and pursuing growth opportunities, funding sources, and strategic initiatives.
Fundraising: Securing financial support through grants, donor relations, and philanthropic efforts
Advocacy & Policy: Influencing policies to promote healthcare access, equity, and sustainability.
Communications: Elevating visibility, engagement, and storytelling to drive impact.
ICT: Optimizing digital infrastructure and cybersecurity to support operations.
People & Culture (HR): Strengthening our global workforce and fostering a purpose-driven culture
Finance & Operations: Driving transparency, efficiency, and long-term sustainability more

Job Description

The Network and Infrastructure Manager will provide technical leadership and support in ICT network and infrastructure, delivering high-quality, innovative, and cost-effective solutions and platforms to support corporate business throughout Amref’s global footprint, spanning Headquarters, country programmes, and enterprises throughout our offices in Africa, Europe, and North... America.

Reporting to the Head of Enterprise and Network Architecture, this role is responsible for designing, implementing, and maintaining a dynamic information system that supports all our operations. This role ensures that technology-driven changes are delivered successfully and embedded in a sustainable manner, ensuring our capabilities and operating model are as efficient and effective as possible, and being fit-for-purpose in achieving the strategic aims.

KEY RESPONSIBILITIES

ICT Infrastructure Leadership and Support


Manage and support ICT infrastructure across Amref Health Africa’s data centers, offices, and programmes in Africa, Europe, and North America (ENA), ensuring reliable operations for all systems, applications, and data security
Support and troubleshoot complex and integrated systems tailored to each country’s specific requirements.
Work very closely in coordinating all country ICT managers and ICT officers on all technical projects and challenges
Manage Amref Health Africa Headquarters data centers and provide shared services to country offices, partners, and stakeholders, while overseeing data management and implementing scalable, up-to-date ICT infrastructure solutions across countries
Configure and manage the network and enterprise IT infrastructure, including switching, routing, firewalls servers, desktops, storage, operating systems, platforms and configurations to CISCO, UCS systems, VMWare, Windows server and client operating systems, datacenters, Active Directory, SQL Servers, SharePoint, Office 365, backup solutions, Switching VLAN's, Routing VPN, VoIP, SIP, Wireless among others.
Ensure standards and procedures are in place across the organization to mitigate complexity
Ensure the creation and maintenance of all written documentation, license agreements, modifications, change management and upgrades
Coordinated system upgrades, deployment of applications and service roles to ensure improvement with none or minimal business interruptions
Lead in the design of optimized system standardized across countries


Computing Resources and Access Security Management


Optimize resource utilization by making informed technical decisions that balance immediate needs with long-term impact, ensuring efficient computing resource allocation of storage, memory, processors, bandwidth, and hardware across hosts and servers to support applications and services
Oversee ICT infrastructure operations across Amref Health Africa, ensuring the effective management of hardware, software, and security systems
Create and manage user accounts, ensuring proper access permissions and security across applications and services


Vendor and Supplier Management in Solution Implementation


Contribute to identifying system and user needs to support effective solution implementation
Participate in technical proof of concept to ensure solutions meet requirements
Define ICT infrastructure project scope for seamless integration with existing systems
Set clear expectations on project contracted deliverables, including negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team.
Manage vendor and supplier relationships across Amref Health Africa operations, and foster strong partnerships with external suppliers to enhance productivity, manage costs, and address system issues effectively


Systems and Applications Monitoring


Continuously monitor infrastructure in real time, and analyze system events, warnings, errors, and alerts to mitigate disaster that may lead to downtime and loss of data, including intrusion detection.
Enhance real-time monitoring tools to track resource utilization, including server data storage, memory, and processing speeds for optimized performance
Monitor network system utilization, forecast future needs, and provide recommendations for capacity planning.
Utilize software monitoring, device management, operating system patching, and configuration tools to identify and resolve performance issues


Disaster Recovery and Business Continuity Plan


Oversee data centers, operating systems, and storage to ensure compliance for Business Continuity and Disaster Recovery plans
Conduct regular data backups and implement organization-wide recovery plans to maintain operational capability during emergencies, including on-site support in affected countries when necessary
Implement high availability systems to maximize uptime and minimize disruptions
Ensure data and system backups are up to date and conduct routine quarterly recovery testing, including backup restore tests, verification and documentation
Research, implement, document, and test recovery solutions to enhance system resilience and preparedness


Internet Links Management


Configure, secure, fine-tune, integrate, monitor and manage internet connection to ensure continuous access of services
Track and coordinate with internet service providers to resolve service degradation issues promptly


Data, Application and Information Security


Implement and maintain security measures, including firewall, patches, and centralized antivirus solutions across all sites
Securely publish internal resources for authorized external access
Continuously update antivirus solutions, monitor for virus outbreaks and threats, and share preventive actions with colleagues and staff to enhance cybersecurity awareness


Quality Assurance


Providing technical advisory on ICT related procurement by defining and reviewing technical specifications
Oversee project execution to ensure compliance with scope, and sign off upon successful documentation and training


Technical Help Desk Support


Guide and coach colleagues to foster high performance, teamwork, and knowledge sharing for effective problem-solving
Handle escalated support requests from Headquarters and country offices, and resolve issues or coordinate with vendors for timely resolution and satisfactory case closure


Cloud Solution Support and Integrations (On-Premise and Cloud)


Manage, deploy, secure, and troubleshoot cloud-hosted platform services, applications, and integrations across on-premise and cloud environments.
Support efficient data management and administration of cloud solutions, including Microsoft Office 365 admin, Microsoft Azure Cloud Platform, Microsoft SharePoint Online, Business Central, and CRM among others. 


Other tasks


Provide expert guidance on systems management, support, security, and troubleshooting for all Amref Health Africa offices
Advise on the procurement and acquisition of information system solutions to ensure alignment with organizational needs


Qualifications

Education and Knowledge


Bachelor’s degree in IT, Information Systems, or a closely related field; Master’s degree in relevant field is a plus
Certifications in CCNP, MCSE, Microsoft Exchange (Online/Hybrid), ITIL, and VMware/Storage; CISA is a desirable qualification
Strong technical expertise in Microsoft SQL management, security and intelligent firewalls, Windows Server 2019 and later, and large-scale system development across cloud, mobile, and web-based platforms
Knowledge of Linux is an added advantage
Proficiency in project management tools such as Microsoft Project and Visio, with the ability to provide guidance and support as needed


Experience


10+ years of experience in Networks and Infrastructure services, with at least 5 years in cloud solutions integration and management
Experience in routing, switching, and firewall management, along with expertise in mail system management including SMTP routing and managing multiple Microsoft Office 365 tenants


Skills and Competencies


Strong analytical and problem-solving skills
Excellent communication, interpersonal, facilitation, and negotiation skills
Knowledge of database systems, and ICT infrastructure management
Ability to exercise good judgement in design of software solutions
Leadership, teamwork, and people management capabilities
Ability to lead projects, drive innovation, and adapt to changing environments
High ethical standards, confidentiality, diplomacy, integrity, and reliability
Ability to work under deadlines with a proactive and solution-oriented mindset more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Finance & Operations: Driving transparency, efficiency, and long-term sustainability. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


People & Culture (HR): Strengthening our global workforce and fostering a purpose-driven culture. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


ICT: Optimizing digital infrastructure and cybersecurity to support operations. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Communications: Elevating visibility, engagement, and storytelling to drive impact. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Advocacy & Policy: Influencing policies to promote healthcare access, equity, and sustainability. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Fundraising: Securing financial support through grants, donor relations, and philanthropic efforts more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Business Development: Identifying and pursuing growth opportunities, funding sources, and strategic initiatives. more

Job Description

Are you passionate about creating lasting health change in Africa? Amref Health Africa is offering an exciting opportunity for individuals to volunteer within the organization and contribute to meaningful health initiatives that improve lives across the continent.

Location: This volunteer opportunity is available in any of Amref Health Africa’s country offices.

Why... Volunteer?

Volunteering with Amref allows you to:


Expand Your Impact – Support transformative health programs in communities.
Enhance Your Career – Develop new skills and gain hands-on experience in the health and development sector.
Foster Teamwork & Collaboration – Work alongside passionate professionals and experts.
Make a Personal Difference – Contribute to a cause that aligns with your passion and expertise.


Qualifications

This opportunity is open to individuals who are eager to make a difference in the following areas:


Partnerships & External Affairs: Expanding impact through strategic collaborations and resource mobilization. more