Mission:  


This position is to promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc. To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour


Main Duties and Responsibilities:


Installation & Commissioning of underground Diesel equipment
Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
Optimize Drilling & Bolting application according to underground environment
Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
Ensure all pressure and RCS setting are aligned to mining application
To ensure equipment performance and high equipment availability,
Conduct regular machine audits / daily inspections
Assist customer in Schedule and Preventive and back log maintenance 
Assist customer in Workshop repair jobs
Attend Breakdown Calls
Assist in Maintenance and critical parts planning
Conduct operator and maintenance staff training and evolution
Share best practises and assist Operator in drilling / Bolting / Hauling application
Implementation of Technical Service Bulletin / Modification as and when applicable
Process Warranty claims as and when applicable
Perform RigScan on scheduled intervals
Coordinate with Technical Team at head office
Build strong relationships with our customers
Commissioning of machines
Pre-delivery service, some in workshop and on site
Commissioning of underground equipment
Implementation and monitoring of new technologies in area of responsibility
Weekly status reports
Suggested improvements to Epiroc and customers
Record keeping of implementation process with suggested improvements


Communication:


Reports on all site visits to clients and manager
Customer activity / prospects
Customer problems
Communication with your office, on an ongoing basis, of your movements
Monthly Utilisation must be above 85%Main Responsibility or Functions of the Job


Educational Qualification:


Grade 12
Technical qualification (Trade Test)
Experience on underground TMM equipment.


Skills, competence and Experience:


Very strong technical background
Computer literacy
Good customer relations
Good telephone manners and skills
Good product knowledge
Interpersonal skills to work with customers and suppliers and to work as part of the
Technical Support team
Be able to work independently without supervision
Be presentable to customers in grooming and dress code