Job Description


Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on... any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Food & Beverage Team Leader. Do you think you have what it takes to be our newest Purple Star?
The business operations will require the successful incumbent to work according to a shift schedule which includes a night shift rotation. The incumbent will partner with Branch Managers to enquire about Customer experience and areas of improvement to ensure that F&B experience attracts, retains and provides the best dining experience possible for Customers. This includes assisting with health and safety management, facility management, kitchen management, stock management, resource management, adherence to departmental and company policies, procedures and reporting.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring


1 – 2 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry.
1 – 2 years’ experience in stock control.
A Valid Driver’s License.
Use of the GAAP system.
Computer literate (MS Word and MS Excel).


What You’ll Do For The Brand:


Ensuring internal food and beverage processes are followed.
Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
Ensuring that the food and beverage department is adequately staffed for the shift.
Responsible for managing the food and beverage staff during the shift.
Ensuring internal food and beverage stock management processes are followed.
Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage
deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house
stock.
Ensuring that the GAAP/POS system is always up and running during operational hours.
Managing Food and Beverage resources during the shift.
Observing and evaluating staff and work procedures to ensure quality standards service.
Submitting stock requisitions to the Stock Controller to request front of house stock.
Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
Ensuring that all wastages and breakages during shift are disclosed and accounted for.
Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
Ensuring cash management processes are followed.
Ensuring shortages are addressed and recovered.
Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
Ensuring superior Customer service and Customer experience.
Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
Time management of Waitrons/Bartenders.
Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
Any other ad hoc duties that might be required.
Ensure time management system is updated per team member daily.
Make yourself available to assist at other branches, when required.
Ensure order numbers for any purchase is requested daily.


What You’ll Bring To The Team:


Ability to effectively manage a team to achieve organizational goals
Good communication and interpersonal skills
Ensure impressive planning, organizational, leading and controlling skills
Demonstrates a high level of integrity, punctuality, trustworthiness and reliability
Ability to take initiative, whilst adhering to company policies and procedures
Portray strong attention to detail, whilst maintaining efficiency more

Job Description


Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on... any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Team Leader to be based in our Park Branch in KZN . Do you think you have what it takes to be our newest Purple Star?
The position will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


12 months experience within Retail, Gaming or Betting Industry


A Bonus To Have:


A valid driver’s license
1-2 Years leadership experience
Diploma/ Degree or NQF 4 Learnership


What You’ll Do For The Brand:

Branch Growth


To ensure achievement of targets within your areas in accordance with branch budgets.
Drive business results by creating an open dialog with your guests to educate them on all your branch products.
Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratchings which occur throughout the day.
Be knowledgeable on all game rules, odd and pay-outs.
Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
Taking customer bets where applicable. (A requirement in express Branches)


Cash Administration


Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
Educate team members on all FICA Compliance.
Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
Ensure adherence to credit card administration &EFT policies where applicable.
Ensure team member are issued with correct floats at the end of their shift.
Interim checks must be done within the course of the day with team leader on duty.
Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
Recovery process must be managed in line with processes/procedures.
The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
Record the guest’s details and I.D number to validate payment after 90 days.


Branch Reporting


Ensure that daily newsflashes provide a high level overview of the operations for the day.
Manage branch stock control to ensure that there is sufficient supply (although not over/under).
Ensure that a stock taking is done weekly and account for stock shortages.
Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.


Security Management


Be aware of your surroundings when opening and closing the branch.
Ensure all security factors are adhered to when banking is conducted.
Be aware where all panic buttons are placed within your branch.
Ensure all camera’s inside and outside the branch are all in working order.
Manage all security aspects in the branch
The cashing up process must be conducted with the branch doors closed with securitymonitoring the area.


Branch Appearance


Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensure that that facilities are well maintained and in good working condition.
Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).


Compliance


Compliance and adherence to company's internal control policy.
Ensure compliance with company, legislative and legal requirements
More specifically, ensure compliance with Gambling Board requirements.
Compliance to the code of ethics and escalate fraudulent activities.
Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
Ensure all team members are dressed in their correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allow to take personal bets within the Branch.
Team members are not allowed to be behind the terminal counters when off duty.
Team members on duty are not allowed to utilize the Limited pay-out machine.


Communication


Ensure all operational communication within the branch is circulated to all team members.
Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.


People Management


Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.


Guest Service


Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
Pro-actively address guest complaints and ensure guest feedback is positive.
Build strong relationships with regular guests.
Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.


Values


Actively promote Hollywood values.
Live the values and lead as an example to the team.
If the branch has LPMs, responsible for management thereof.
If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
Must be available 24/7 in case of emergencies.


What You’ll Bring To The Team:


Good communication and interpersonal skills
Excellent attention to detail
Demonstrate a good understanding of betting procedures
Ability to understand the different betting types
Possess financial management skills and business acumen
Strong people management and problem-solving skills
Be Accountable more

With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


1-2 years’ experience in the Gaming industry.


A Bonus To Have:


Valid... driver’s license
Related Diploma/Degree


What You’ll Do For The Brand:

Branch Growth


Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratchings which occur throughout the day.
Be knowledgeable on all betting rules, odds and pay-outs.
Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.


Sales Administration


Manage cash within the branch according to defined processes/procedures and minimize risks,
Theft/fraud.
Team members are to be alert to emerging attempts to defraud the company.


Cash Management


Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
Interim checks must be done within the course of the day with the team leader on duty.
Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.


Branch Appearance


Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensure that your work stations is well maintained and in good working condition.
Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)


Customer Service


Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
Pro-actively address customer complaints and ensure that customers are given positive feedback.
Build strong relationships with regular customers.
Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.


Compliance


Compliance and adherence to company's internal control policies.
Compliance to the code of ethics and escalate fraudulent activities.
Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allowed to take bets wearing Hollywood uniform.
Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
Team members are not allowed to be behind the terminal counters when off duty.
Team members on duty are not allowed to utilize the Limited pay-out machine.


Values


Actively promote the Hollywood values.
Live the values and lead as an example to other team members.


What You’ll Bring To The Team:


Demonstrate good analytical skills.
Strong computer skills.
Demonstrate creative skills.
Strong sense of accountability.
Work under pressure and able to meet deadlines.
Demonstrate excellent attention to detail.
Must be able to plan effectively and efficiently in order to meet deadlines. more

Job Description


Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on... any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Betting Risk Administrator to be based in Umhlanga, KZN.
Do you think you have what it takes to be our newest Purple Star?
The Betting Risk Administrator is responsible for, among other things, managing project related activities, administrative duties and communicating to the team. The daily mission is to help the Betting Risk Team meet quality standards and deliver on time.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


2- 3 years administrative experience
Experience with Microsoft word, excel, outlook


A Bonus To Have:


Experience with MS projects
Related Diploma/Degree
Valid drivers license and own vehicle
Previous experience in a technical, risk or investigations environment


What You’ll Do For The Brand:


Supports company operations by maintaining office systems and supporting staff.
Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, and other clerical functions.
Answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, emails, reports
Presentations.
Assist Betting Risk with project management and/or Investigation related duties and processes
Coordinating the setup of meetings and management the Agenda/Minutes
Act as point of contact for the office team and facilitate communications
Engaging with stakeholders to track down documentation and other deliverables
Prepare and provide documentation to internal teams and key stakeholders
Assistance in attending to client queries and redirecting to relevant person
Adhoc support and administrative assistance as may be required from day to day


What You’ll Bring To The Team:


Demonstrate good communication skills
Demonstrate sound presentation skills
Strong sense of accountability.
Work under pressure and able to meet deadlines.
Demonstrate excellent attention to detail.
Must be able to plan effectively and efficiently in order to meet deadlines.
Be proficient in training methodologies, curriculum development and soft skills more

Job Description


Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on... any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for the Head of Hollywood Foundation. Do you think you have what it takes to be our newest Purple Star?
The Head of Hollywood Foundation is responsible for the overall direction, development, execution and reporting of the Hollywood Foundation’s operations, marketing and compliance to ensure that the vision of the Foundation is achieved.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


A Valid Driver’s License.
5 – 10 years' project management experience.
5 – 10 years' general management experience at a senior level.


Bonus to have:


Relevant Qualification.
BEE Code of Good Practice knowledge.
Strong public speaking ability.


What You’ll do for The Brand:

Strategic Planning and Execution


Strategic planning and implementation of programs that support and meet the Foundation’s mission and meet required KPI’s.
Review, improve, develop and implement strategies for the Foundation.
Responsible for the establishment and enhancement of the Foundation’s image and reputation by being active and visible in the community.
Entrench and maintain existing relationships with service providers, partners, Team members and target markets/beneficiaries.


Financial Management and Viability


Responsible for the financial management of the Foundation, ensuring that it is always in a positive financial position.
Implementation of processes that will track and control costs.
Establish and maintain relationships with various organizations which will support the Foundation’s mission. 


Operational Management


Responsible for the day to day operations of the Foundation.
Ensure that the policies, processes and practices are compliant with relevant regulatory requirements and supports the Foundation’s mission.
Plan and oversee marketing and other communication efforts and ensure these align to the Group brand, marketing and communication objectives.


Ensure project delivery.


Regular and relevant reporting on all aspects of the Foundation.


People Management


Manage and lead Teams to deliver the Foundation’s objectives.
Recruit and develop high performing Team members.
Performance management of Team and discipline.
Ensure collaboration with all stakeholders, including other Teams across the Hollywood Group.
Build strong relationships to communicate and engage effectively and achieve desired outcomes.


Other


Ad hoc related projects and duties.


What You’ll Bring to The Team:


Strong reporting skills.
Good project management skills and ability to manage multiple projects.
Strong quality focused approach to ensure high quality delivery.
Good problem solving skills.
Must be self-motivated, driven, results orientated and able to take accountability.
Ability to take initiative and a self-starter approach. more

We have an amazing opportunity for a Sales Agent (Event) to be based in Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities....  Represent the brand professionally and positively.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career. 


Bonus To Have:


1 – 2 years’ experience managing events 


Bonus To Have: 


Prior work experience as a promoter or similar role.
Excellent customer service skills.


What You’ll Do for The Brand:  


Adherence to Hollywood dress code.
Plan, facilitate and attend events to promote the brand and represent the company. I.e. Being involved in Hollywoodbets golf days or sponsored events
Assist clients with account and betting queries as and when required.
Extensive travel may be required within and outside Region where the Team Member is based.
Reaching daily, weekly and monthly mobile sales targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services as and when required to.
Drive mobile marketing campaigns to increase sales.
Promote the mobile brand. Set up and arrange displays at the venue/mall to attract the attention of prospective and existing punters.
Effective branding at the event/activation.
Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old) as and when required to. Ensure that promoters understand and apply FICA requirements according to the rules and regulations when dealing with customers.
Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
Keep work areas neat and tidy to promote a positive image to customers.
Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
Might be required to rove between branches, stores and venues as per operational needs.
Any other related duties that might be required


What You’ll Bring To The Team:


Excellent Listening skills.
Excellent communication skills (verbal and written)
Must be results driven.
Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
Strong systems and sales knowledge more

We have an amazing opportunity for a Sales Agent (Event) to be based in Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities....  Represent the brand professionally and positively.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career. 


Bonus To Have:


1 – 2 years’ experience managing events 


Bonus To Have: 


Prior work experience as a promoter or similar role.
Excellent customer service skills.


What You’ll Do for The Brand:  


Adherence to Hollywood dress code.
Plan, facilitate and attend events to promote the brand and represent the company. I.e. Being involved in Hollywoodbets golf days or sponsored events
Assist clients with account and betting queries as and when required.
Extensive travel may be required within and outside Region where the Team Member is based.
Reaching daily, weekly and monthly mobile sales targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services as and when required to.
Drive mobile marketing campaigns to increase sales.
Promote the mobile brand. Set up and arrange displays at the venue/mall to attract the attention of prospective and existing punters.
Effective branding at the event/activation.
Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old) as and when required to. Ensure that promoters understand and apply FICA requirements according to the rules and regulations when dealing with customers.
Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
Keep work areas neat and tidy to promote a positive image to customers.
Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
Might be required to rove between branches, stores and venues as per operational needs.
Any other related duties that might be required


What You’ll Bring To The Team:


Excellent Listening skills.
Excellent communication skills (verbal and written)
Must be results driven.
Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
Strong systems and sales knowledge more

We have an amazing opportunity for a Sales Agent (Event) to be based in Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities....  Represent the brand professionally and positively.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career. 


Bonus To Have:


1 – 2 years’ experience managing events


Bonus To Have: 


Prior work experience as a promoter or similar role.
Excellent customer service skills.


What You’ll Do for The Brand:  


Adherence to Hollywood dress code.
Plan, facilitate and attend events to promote the brand and represent the company. I.e. Being involved in Hollywoodbets golf days or sponsored events
Assist clients with account and betting queries as and when required.
Extensive travel may be required within and outside Region where the Team Member is based.
Reaching daily, weekly and monthly mobile sales targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services as and when required to.
Drive mobile marketing campaigns to increase sales.
Promote the mobile brand. Set up and arrange displays at the venue/mall to attract the attention of prospective and existing punters.
Effective branding at the event/activation.
Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old) as and when required to. Ensure that promoters understand and apply FICA requirements according to the rules and regulations when dealing with customers.
Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
Keep work areas neat and tidy to promote a positive image to customers.
Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
Might be required to rove between branches, stores and venues as per operational needs.
Any other related duties that might be required


What You’ll Bring To The Team:


Excellent Listening skills.
Excellent communication skills (verbal and written)
Must be results driven.
Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
Strong systems and sales knowledge more

We have an amazing opportunity for an Analyst (Finance). Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for accurate reporting across all areas of the group together with providing support to the Group Management Accountant in designing and reviewing new effective reports which enhance the decision-making ability for its... users.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


Microsoft Office.
Microsoft Excel (Intermediate (Vlookups, Pivots, Graphs)).
Pastel Evolution or Similar Accounting Software.


A Bonus To Have:


Studying towards relevant Degree/Diploma.


What You’ll Do For The Brand:


Oversee the monitoring and administration of consumable stock counts submitted by the team members at the branches.
Review of the weekly consumable stock efficiency report.
Ensuring abnormal usage/errors in consumable stock together with inaccurate consumable stock counts are effectively communicated by the Junior Analyst (Finance).
Ensure the collection and storage of inter branch transfer notes and updating of monthly schedule are completed by the Junior Analyst (Finance).
Review of the monthly consumable stock usage report.
Review of rental, utilities and communications reports.
Review of key expense reports.
Oversee the administration of 3G cards for the group by the Junior Analyst (Finance).
Oversee the maintenance of the Masterfile for 3G data cards and keep track of queries raised and ensure these are addressed in a timely manner by the Junior Analyst (Finance).
Review of insurance claims report on a weekly basis and ensure claims are paid within a reasonable timeframe.
Review of the monthly TAB report.
Review of the monthly publications returns report.
Partnering with various department heads to understand the reporting requirements of each department and align reporting accordingly.
Identifying trends from analysed data to create actional strategies for the relevant departments.
Be able to determine which requests from the different departments turn into requirements and their priority levels.
Be able to carry out cost-benefit analysis to assess the costs and benefits expected in a project.
Proficient in using various business intelligence tools for creating reports and dashboards.
Provide assistance to the Group Management Accountant on key projects.
Any other ad hoc tasks.


What You’ll Bring To The Team:


Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
Initiative: Ability to assert one’s influence over events in order to achieve goals; self-starting rather that accepting passively; taking action to achieve goals beyond what is required; being proactive.
People Management: Provide clear direction and performance feedback to staff. Maximise the talents of staff from different backgrounds to achieve sound organisational results.
Problem Solving: Identify, analyse, organise and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution.
Results Driven: Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organisational goals.
Time Management: Optimal use of time to ensure maximum output and delivery as per required timeframes. Prioritise and anticipate timeframes. Identify possible delays in advance and plan accordingly. more

We have an amazing opportunity for a Restaurant Manager based in Phoenix! Do you think you have what it takes to be our newest Purple Star?
As the Restaurant Manager you will be responsible for taking accountability, manage and report on the F&B branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen... management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


Valid Driver’s license.


A Bonus To Have: 


Food and Beverage qualification
Food and Beverage industry experience
Matric


What You’ll Do For The Brand:


Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service
Ensure internal F&B processes are
Ensure the GAAP system is always up and running.
Ensure the F&B facility is always well maintained, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar
Ensure the cutlery and crockery is clean and in good condition for use by
Ensure cash up processes are followed in order to accurately account for/disclose and report on
Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service
F&B branch cost and budget management to ensure maximum Financial management of F&B targets for the branch, cash and stock control.
Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate
Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office
Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements
Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that
Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
Ensure timeous submission of daily, weekly, monthly F&B
Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
Any other ad-hoc functions as requested by


What You’ll Bring To The Team:


Good communication and interpersonal skills
Strong attention to detail.
High level of integrity, trustworthiness and reliability. more

We have amazing opportunities for x5 Betting Clerks based at Kraaifontein – Western Cape.  Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.


With Hollywoodbets You... Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


1-2 years’ experience in the Gaming industry.


A Bonus To Have:


Valid driver’s license
Related Diploma/Degree
Matric


What You’ll Do For The Brand:

Branch Growth


Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratching which occur throughout the day.
Be knowledgeable on all betting rules, odds and pay-outs.
Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.


Sales Administration


Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
Team members are to be alert to emerging attempts to defraud the company.


Cash Management


Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
Interim checks must be done within the course of the day with the team leader on duty.
Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.


Branch Appearance


Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensure that your work stations is well maintained and in good working condition.
Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)


Customer Service


Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
Pro-actively address customer complaints and ensure that customers are given positive feedback.
Build strong relationships with regular customers.
Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.


Compliance


Compliance and adherence to company's internal control policies.
Compliance to the code of ethics and escalate fraudulent activities.
Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allowed to take bets wearing Hollywood uniform.
Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
Team members are not allowed to be behind the terminal counters when off duty.
Team members on duty are not allowed to utilize the Limited pay-out machine. 


Values


Actively promote the Hollywood values.
Live the values and lead as an example to other team members.


What You’ll Bring To The Team:


Demonstrate good analytical skills.
Strong computer skills.
Demonstrate creative skills.
Strong sense of accountability.
Work under pressure and able to meet deadlines.
Demonstrate excellent attention to detail.
Must be able to plan effectively and efficiently in order to meet deadlines. more

We have an amazing opportunity for a Stock Controller to be based in Durban Springfield. Do you think you have what it takes to be our newest Purple Star?
This successful incumbent would be responsible for taking accountability for receiving and issuing F&B branch stock. Responsible for management of back of house stock within the branch. Responsible for accurate recording of front of house... stock issued. Ensure accurate recording of stock movements to ensure stock reporting reflects correctly. Management of storage and storeroom facilities.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You bring:


Experience in stock management
Valid driver’s license


A Bonus To Have:


Previous housekeeping experience.
Matric


What You’ll Do For The Brand:


Ensure internal F&B stock management processes are followed
Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure back office stock is maintained at a good standard- declare F&B back office stock wastages and breakages to dispense of expired stock. Ensure F&B back office stock is neatly package to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
of any back of house stock being issued to front of house via the F&B Ensure all stock issued is recorded and signed off. Maintain accurate records of stock requisition registers to account for stock that were issued. Reconcile daily.
Conduct stock count for back of house stock Ensure disclosure of wastages/breakages and recorded onto GAAP. Account for variances of back of house stock and take disciplinary action against store man/stock clerk where appropriate. Submit variance report to F&B branch manager daily
Regulary monitor stock expiry dates and ensure stock rotation accordingly to minimize wastages. Ensure wastages/breakages are disclosed as per appropriate process and that these are disposed of before service starts am.
Ensure stock levels are monitored to anticipate stock needs and ensure stock is maintained at appropriate levels. Obtain approval from F&B Branch manager to place order and liaise with suppliers to confirm order has been Accurate record keeping of all orders placed on a daily basis.
Ensure stock received is accounted for as per quality/quantity of stock order that was Accurate record keeping of stock deliveries and anomalies. Liaise with supplier to rectify where appropriate.
Ensure GRV process followed to record stock received. Ensure that stock is packaged and stored in a proper manner and appropriate Submit GRV, signed order sheet and supplier delivery note/invoice to F&B Manager. Ensure accurate record keeping of these.
Facilitate stock transfer between branches in line with appropriate process to record/issue stock and account for stock
Ensure stock movement is accurately recorded on GAAP so that stock reporting from GAAP reflects
Reporting on back of house stock: Daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
Management of the store man/stock Ensure that stock control is maintained at all times. Manage the portioning of stock into containers.
Ensure timeous submission of daily, weekly, monthly F&B stock
Capture stock on GAAP
Complete voids on
Attend to customer query and
Any ad hoc duties that might be


What You’ll Bring To The Team:


Good reporting skills.
Knowledge of GAAP System.
Understanding of stock management.
Good time management.
Ability to take initiative.
Strong attention to detail. more

We have amazing opportunities for x 20 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include... transactional support.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You bring:


6 months Contact Centre experience.
Customer service


A bonus to have:


Betting Knowledge.


What You’ll Do For The Brand:


Effective resolution of customer queries across various platforms.
Perform prescribed security checks for effective query resolution.
Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
Attend to ad-hoc functions as required due to operational requirements.


What You’ll Bring To The Team:


Exceptional Written Communication and Strong command of the English language.
Demonstrates exceptional attention to detail.
Strong People Management skills and problem-solving skills. more

We have an amazing opportunity for a Payroll Support Administrator to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for providing support and administration to ensure all Engagements, Movements and Terminations with applicable documents are integrated correctly from the HR System.  Required to deal... with external and internal customer queries. The ideal candidate will maintain confidentiality of all payroll information.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


Payroll experience
Computer literacy


A bonus to have:


Payroll training courses


What You’ll Do For The Brand:

Integration Support:


Support Payroll Specialist with investigating and resolving queries and errors. Ensuring that all resolutions and changes are supported by approved and correct documentation.
Daily Managing of the FYI and OIC emails updating on the HCM to Payroll System log.
Identifying trends with the types of errors and number of errors per company.
Communicate errors to HR to ensure the team corrects the errors outstanding.


Data Support:


Support Payroll Specialist (Projects and Reporting) with data match queries and resolution. Ensuring that all resolutions and changes are supported by approved and correct documentation.
Data related system administration and configuration as required.


External Support:


Responsible for communication to external parties, including but not limited to the Department of Labour/UIF – ensuring complete and accurate responses according to business policy and practice.


Project support:


Provide input as required.
Team support – assisting with Junior Payroll Officer, Payroll Operations Administrator and Payroll Benefits Administrator duties when required.
Monthly data clean ups to be completed accurately and timeously.
All integration errors, quality issues or deadlines not met are logged on the Payroll Improvement Log on MS Teams and to follow through with resolution.
Apply the internal customer experience payroll training when dealing with your internal customers.
All internal customer queries to be logged and resolved within 24 hours.
Adhere to all Payroll deadlines daily/weekly and monthly basis.
Keep abreast of all changes within the Payroll department.
Live and apply the Hollywood Group values.
Confidentiality of all Payroll information is to be maintained at all times.
General admin duties and reporting as required.
Additional Adhoc functions may be required.


What You’ll Bring To The Team:


Dedication and high sense of responsibility to one’s own work
Ability to ensure maximum output and delivery as per required timeframes
Consistently delivers required business results and achieves goals
Strong communication skills
Ability to accurately check processes and tasks
Interpersonal and listening skills more

We have an amazing opportunity for a Payroll Officer to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the financial administration of the company’s payroll system whilst maintaining strict confidentiality standards. The idea candidate will be responsible for timely and accurate delivery of payroll... and internal customer service, including recordkeeping and reporting. Provides accounting and project management support to Finance.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


5 years’ in a payroll related position


What You’ll Do For The Brand:


Process payroll and maintain payroll information accurately as required, ensuring all transactions are authorized, recorded and documented. This includes checking transactions uploaded by the time and attendance officers.
Ensure all new engagements financials are correct on the payslips i.e. allowances, deductions, company contributions and fringe benefits.
Movements – Global Transfers ensure transfer is to correct company and all financials has been updated on pay rate details. Tax profile is also correct as per Global Transfer documents.  Allowances, deductions, company contributions and fringe benefits are correct on the payslip. 
Movements – transfer changes i.e. salary changes/promotions or additional allowances has been updated on the payroll system.
Terminations – Ensure termination is moved to termination payroll run. Load all financials to be paid out for the termination as well as any outstanding deductions are recovered. 
Applicable Custom Forms on the Payroll System is executed for Engagements, Movements and terminations to ensure all checks are done.
All integration errors, quality issues, or deadlines not met are logged on the Quality Alert Tracker on MS Teams and to follow through with resolution.
Ensure all deductions i.e. Acknowledgement of Debt, Loans are loaded timeously.
Adhoc payments to be processed timeously e.g. Claims or out of cycle payments.
Ensure all Employee Change requests and claims have been approved and processed on payroll.
Monitor the Payroll Shared Mailbox for integration notifications to action and other payroll related queries and requests e.g. Payslip query.
Ensure completeness of the payroll – all employees are included and all changes and leave processed correctly, and appropriate checks done.
Ensure consolidated salary packs and checks are completed prior to salary spreadsheets going out for sign off.
Ensure final monthly packs and reports are prepared timeously.
Ensure that salaries (spreadsheet and required documents) are signed off / authorized by the appropriate manager(s). Ensure that sign off (spreadsheet) balances to the payroll/pay register, for all pay runs.
Ensure that salaries are correctly and timeously paid, and that provident funds, statutory and payroll related payments (external providers) are paid by the due dates,
Prepare and maintain related payroll records,
Preparing reports, analysis, summaries, journals, statutory submissions and reconciliations timeously as required. e.g. RM reports and Provident Fund reconciliations.
Provide accounting support to the Finance Team.
All internal customer queries to be logged and resolved within 24 hours.
Apply the internal customer experience payroll training when dealing with your internal customers.
Adhere to all Payroll deadlines daily/weekly and monthly basis.
Keep abreast of all changes within the Payroll department.
Live and apply the Hollywood Group values.
Confidentiality of all Payroll information is to be maintained at all times.
General admin duties and reporting as required.
Additional Adhoc functions may be required.


What You’ll Bring To The Team:


Dedication and high sense of responsibility to one’s own work
Ability to ensure maximum output and delivery as per required timeframes
Ensure deadlines are met by using effective planning
Consistently delivers required business results and achieves goals
Strong reporting and communication skills
Ability to accurately check processes and tasks
Solve problems and issues in a timely and effective manner
Making customer needs a primary focus of one’s actions
Strong business acumen skills more

We have an amazing opportunity for x4 Reconciliation Clerks to be based in Umhlanga, KZN. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible to ensure validity of revenue, expense, deposits and withdrawals (retail) and any other transactions and eliminate misappropriation of company assets and/or fraudulent financial... reporting.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


Computer literate
1-2 administrative experience advantageous.


A Bonus To Have:


Matric subjects - English and Mathematics
Completed or studying towards a diploma/degree, majoring in accounting or auditing
Valid driver’s license


What You’ll Do For The Brand:

Branch Growth


Auditing Declarations from branches on the “End of Days”
TUV reconciliations
ATM reconciliations
Credit Card reconciliations
Ithuba reconciliations
Deposit reconciliations
Withdrawal reconciliations
Manual transactions reconciliations
Auditing receivables (credit card or other)
Any other declarations/transaction retail or ibranch
Perform cash counts
Perform audits around paperwork and daily recons
Ensuring shortages, a transposed onto the recovery Masterfile’s an
Ensuring shortages are escalated and followed up with weekly
Collect and analyze data
Establish recommendations for the information collected
Perform research and development as required
Perform audits around paperwork and daily recons
Determine compliance with policy and procedures
Stock counts and fixed asset counts
Checking and reconciling of tickets at branch level
Reporting daily observations to relevant people
Assisting the branches and/or relevant department to clear queries
Reporting to management
Reconciliation of pastel accounts
Ad hoc tasks and requests


What You’ll Bring To The Team:


Demonstrate good analytical skills.
Strong computer skills.
Demonstrate creative skills.
Strong sense of accountability.
Work under pressure and able to meet deadlines.
Demonstrate excellent attention to detail.
Must be able to plan effectively and efficiently in order to meet deadlines. more

We have an amazing opportunity for a Sales Agent (Outlet) to be based in Kathu – Northern Cape. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of... personalities. Represent the brand professionally and positively.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


A Bonus to Have:


Previous work experience as a promoter or a similar related role
Excellent customer service skills


What You’ll Do For The Brand:


Customer Service: Assist clients with opening accounts and all betting queries
Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
Drive mobile marketing campaigns to increase sales and sign up new online accounts
Must keep records of their sales activities and report their progress to management daily
Promote the mobile brand
Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters
Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
Keep work areas neat and tidy to promote a positive image to customers
Ensure appropriate management, safekeeping, and maintenance of all mobile equipment
Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
Might be required to roam between branches and stores as per operational needs
Any other related duties that might be required within the business


What You’ll Bring To The Team:


Excellent communication and interpersonal skills
Must be results driven
Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution
Excellent presentation and reporting skills
Strong systems and sales knowledge more

We have an amazing opportunity for a Sales Agent (Field) be based in Western Cape (Cape Town). Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of... personalities. Represent the brand professionally and positively.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


A Bonus to have:


Experience working as a promotor/similar role.
Customer Service Skills.


What You’ll do for the Brand:


Customer Service: Assist clients with opening accounts and all betting queries
Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
Drive mobile marketing campaigns to increase sales and sign up new online accounts
Must keep records of their sales activities and report their progress to management daily
Promote the mobile brand.
Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
Keep work areas neat and tidy to promote a positive image to customers.
Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
Might be required to roam between branches and stores as per operational needs
Any other related duties that might be required within the business


What You’ll Bring to the Team:


Sales knowledge and experience.
Exceptional communication skills
Product knowledge
Upsell and negotiating abilities
Active listening.
Target focused and results driven. more

We have an amazing opportunity for a Team Leader based in Malmesbury, Western Cape. Do you think you have what it takes to be our newest Purple Star?
The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager... to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You bring: 


12 Months experience within the Retail, Gaming or Betting industry


A Bonus To Have:


Valid driver's license.
Diploma/ Degree/ NQF4 Learnership.
1-2 Years' leadership experience.


What You'll Do For The Brand:

Branch Growth: 


To ensure achievement of targets within your areas in accordance with branch
Drive business results by creating an open dialog with your guests to educate them on all your branch
Ensure betting boards are updated3
Updating of memos, card changes, results and scratchings which occur throughout the
Be knowledgeable on all game rules, odd and pay-
Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit
Taking customer bets where (A requirement in express Branches).


Cash Administration:


Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
Educate team members on all FICA
Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
Ensure adherence to credit card administration &EFT policies where
Ensure team member are issued with correct floats at the end of their
Interim checks must be done within the course of the day with team leader on
Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
Recovery process must be managed in line with processes/procedures
The correct process must be followed with lost ticket claims,
Ensure the ticket number is received from the Helpline when processing the claim
Record the guest’s details and D number to validate payment after 90 days


Branch Reporting:


Ensure that daily newsflashes provide a high-level overview of the operations for the day
Manage branch stock control to ensure that there is sufficient supply (although not over/under).
Ensure that a stock taking is done weekly and account for stock
Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage


Security Management:


Be aware of your surroundings when opening and closing the
Ensure all security factors are adhered to when banking is
Be aware where all panic buttons are placed within your
Ensure all camera’s inside and outside the branch are all in working
Manage all security aspects in the branch
The cashing up process must be conducted with the branch doors closed with security monitoring the area


Branch Appearance:


Ensure that the branch is always neat and tidy according to Hollywood
Ensure that facilities are well maintained and in good working
Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line)


Compliance: 


Compliance and adherence to company's internal control
Ensure compliance with company, legislative and legal
More specifically, ensure compliance with Gambling Board
Compliance to the code of ethics and escalate fraudulent
Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests
Ensure all team members are dressed in their correct Hollywood uniform when on
Credit bets are not allowed to be taken by any team
Team members on duty are not allowed to take personal bets within the
Team members are not allowed to be behind the terminal counters when off
Team members on duty are not allowed to utilize the Limited pay-out machine


Communication:


Ensure all operational communication within the branch is circulated to all team
Ensure team members are aware of key business campaigns, business updates and marketing
Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested


People Management: 


Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements
Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
Ensure all new take recruitment documentation is submitted timeously to the Human Resources department


Guest Service: 


Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
Pro-actively address guest complaints and ensure guest feedback is
Build strong relationships with regular
Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times


Values: 


Actively promote the Hollywood
Live the values and lead as an example to the
If the branch has LPMs, responsible for management
If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
Must be available 24/7 in case of emergencies


What You'll Bring To The Team: 


Strong numerical literacy and financial
Focused driven whilst demonstrating exceptional attention to
Must have a strong sense of
Demonstrate good understanding of betting procedures and understanding of different betting
Excellent problem-solving
Excellent presentation and reporting more

We have an amazing opportunity for a Mobile Clerk (Branch) to be based in Worcester, Western Cape. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through... engaging with punters and marketing our mobile platform and betting products/services. Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You Bring:


Customer Service Experience.


A Bonus To Have:


Sales Experience.


What You’ll Do For The Brand:


 Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
Assist clients with account and betting queries
Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center.
Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services.
Conducting user specific training to ensure punter knows how to navigate through the mobile application.
Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts.
Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters.
Registering of new customer accounts. Ensure that new accounts opened are FICA compliant. Scan and submit.
FICA documents to the FICA department.
Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
Keep work areas neat and tidy to promote a positive image to customers
Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function.
Utilize the Helpdesk terminals to attract punters
Might be required to rove between branches or stores as per operational needs
Any other related duties that might be required in the branch


What You’ll Bring To The Team:


Ability to communicate efficiently.
 Must be results driven.
Demonstrate strong understanding of TUV.
Ability to Understand the operating systems and software platforms.
Demonstrates a good understanding of betting procedures.
Understands the different betting types. more