We have an amazing opportunity for a Team Leader based in Malmesbury, Western Cape. Do you think you have what it takes to be our newest Purple Star?
The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.


With Hollywoodbets You Will:


Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.


You bring: 


12 Months experience within the Retail, Gaming or Betting industry


A Bonus To Have:


Valid driver's license.
Diploma/ Degree/ NQF4 Learnership.
1-2 Years' leadership experience.


What You'll Do For The Brand:

Branch Growth: 


To ensure achievement of targets within your areas in accordance with branch
Drive business results by creating an open dialog with your guests to educate them on all your branch
Ensure betting boards are updated3
Updating of memos, card changes, results and scratchings which occur throughout the
Be knowledgeable on all game rules, odd and pay-
Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit
Taking customer bets where (A requirement in express Branches).


Cash Administration:


Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
Educate team members on all FICA
Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
Ensure adherence to credit card administration &EFT policies where
Ensure team member are issued with correct floats at the end of their
Interim checks must be done within the course of the day with team leader on
Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
Recovery process must be managed in line with processes/procedures
The correct process must be followed with lost ticket claims,
Ensure the ticket number is received from the Helpline when processing the claim
Record the guest’s details and D number to validate payment after 90 days


Branch Reporting:


Ensure that daily newsflashes provide a high-level overview of the operations for the day
Manage branch stock control to ensure that there is sufficient supply (although not over/under).
Ensure that a stock taking is done weekly and account for stock
Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage


Security Management:


Be aware of your surroundings when opening and closing the
Ensure all security factors are adhered to when banking is
Be aware where all panic buttons are placed within your
Ensure all camera’s inside and outside the branch are all in working
Manage all security aspects in the branch
The cashing up process must be conducted with the branch doors closed with security monitoring the area


Branch Appearance:


Ensure that the branch is always neat and tidy according to Hollywood
Ensure that facilities are well maintained and in good working
Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line)


Compliance: 


Compliance and adherence to company's internal control
Ensure compliance with company, legislative and legal
More specifically, ensure compliance with Gambling Board
Compliance to the code of ethics and escalate fraudulent
Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests
Ensure all team members are dressed in their correct Hollywood uniform when on
Credit bets are not allowed to be taken by any team
Team members on duty are not allowed to take personal bets within the
Team members are not allowed to be behind the terminal counters when off
Team members on duty are not allowed to utilize the Limited pay-out machine


Communication:


Ensure all operational communication within the branch is circulated to all team
Ensure team members are aware of key business campaigns, business updates and marketing
Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested


People Management: 


Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements
Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
Ensure all new take recruitment documentation is submitted timeously to the Human Resources department


Guest Service: 


Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
Pro-actively address guest complaints and ensure guest feedback is
Build strong relationships with regular
Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times


Values: 


Actively promote the Hollywood
Live the values and lead as an example to the
If the branch has LPMs, responsible for management
If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
Must be available 24/7 in case of emergencies


What You'll Bring To The Team: 


Strong numerical literacy and financial
Focused driven whilst demonstrating exceptional attention to
Must have a strong sense of
Demonstrate good understanding of betting procedures and understanding of different betting
Excellent problem-solving
Excellent presentation and reporting