Job Summary:


We are seeking a sales account manager to join our team. The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island. Build and maintain productive business... relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities. Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets. 


Responsibilities:


Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
Interact with key decision makers, Initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
Provide annual plan on how to increase share of wallet and win new business within each allocated accounts.
Develop a deep understanding of the client’s priorities, strategies and ensure ipNX add value across the broader organization.
Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
Maintain good public relations with current and prospective customers within the Accounts.
Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer
Effective Project Management, Business Profitability and Thorough Understanding of Customers’ needs


Qualifications and Requirement:


A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.1/Upper Credit)
At least 5 years of Key Account Management experience
5 - 7 Years’ experience in managing strategic Accounts
Proven experience of driving opportunities through to revenue
Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
A strong knowledge of Pursuit or another relationship/ sales methodology
Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
Ability to penetrate accounts and meet with stakeholders within accounts/sectors
Capability to be a structured thinker with a strong analytical approach.
Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment more

Responsibilities:


Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
Interact with key decision makers, Initiate and... bring forward strategic engagement plans to retain and grow business within key accounts.
Provide annual plan on how to increase share of wallet and win new business within each allocated accounts.
Develop a deep understanding of the client’s priorities, strategies and ensure ipNX add value across the broader organization.
Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
Maintain good public relations with current and prospective customers within the Accounts.
Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer
Effective Project Management, Business Profitability and Thorough Understanding of Customers’ needs


Qualifications and Requirement:


A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.1/Upper Credit)
At least 5 years of Key Account Management experience
5 - 7 Years’ experience in managing strategic Accounts
Proven experience of driving opportunities through to revenue
Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
A strong knowledge of Pursuit or another relationship/ sales methodology
Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
Ability to penetrate accounts and meet with stakeholders within accounts/sectors
Capability to be a structured thinker with a strong analytical approach.
Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment more

The Territory Sales Executive role exists to drive sales growth and expand the customer base in designated geographic territory, aligning with the company's overall strategy to increase market share and revenue in the fibre optic broadband market. 

Duties and Responsibilities

Develop and maintain key relationships with community leaders, organizations, and stakeholders to drive business... growth, promote brand awareness, and support community development initiatives, through regular engagement, sponsorship, and partnership opportunities.
Achieve year-over-year revenue growth within the designated territory, exceeding quarterly and annual sales targets, and demonstrating a clear 
acceleration in sales momentum.
Achieve comprehensive coverage and penetration of the designated territory by identifying, developing, and maintaining a strong presence in key markets, building relationships with strategic partners and customers, and executing targeted sales and marketing strategies to drive revenue growth, market share expansion, and dominance.
Oversee and direct the activities of a team of Direct Sales Executives, providing guidance, coaching, and evaluation to ensure individual and team sales performance aligns with organizational goals, objectives, and key performance indicators (KPIs), through regular monitoring, feedback, and development initiatives to drive sales growth, productivity, and excellence.
Conduct thorough research and analysis of competitors' strengths, weaknesses, market positioning, product offerings, pricing strategies, and customer engagement tactics to identify gaps, opportunities, and threats, and inform sales strategies, product development, and marketing initiatives to drive business growth and stay competitive in designated territory

Requirements

Bachelor's degree in Business, Marketing, or a related field is preferred
At least 3-5 years of experience in sales, marketing, or business development, preferably in the fibre optic broadband industry
Relevant certifications or training in sales, marketing, or business development are advantageous
Strong knowledge of broadband services and related products, with a proven ability to effectively communicate their value to customers
Experience in both B2B and B2C sales environments, with a successful track record in field sales and a consistent ability to meet or exceed targets for product effectiveness and customer experience
A demonstrated history of achieving sales success and delivering exceptional customer experiences, with a focus on building strong relationships and driving business growth more

Job Summary:

We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Responsibilities

Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
Retail Customers: Restore... service failures within 24 hours of its occurrence.
Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
Identify, plan and execute nodes/segment that require preventive maintenance on the network.
Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
Ensure weekly support status reports are done and submitted timely for review.
Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
Timely delivery and completion of Assigned projects.
Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
Ensure no stock-out of tools and materials for network implementation and for fault support

Qualifications and Requirements

BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
At least 2 years in the telecommunications industry,
Customer centric and stakeholders’ management.
Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors and members of team.
Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
A hand on experience with OSPF and BGP is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Must be able to follow multiple simultaneous projects to completion with minimal supervision.
Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Hardworking and Tenacious.
Performance driven.
Sharp analytical and logical reasoning.
Work effectively with own initiative and with minimal supervision and also as a part of a team. more

Requirements

Candidates should possess Bachelor's Degrees with 2+ years relevant work experience in Telecom sales
Telecom experience is mandatory.

Job Description

As a Telecom Engineer, you will play a crucial role in designing, implementing, and maintaining telecommunications systems and networks.
Your expertise will contribute to ensuring seamless communication and connectivity for both internal and external stakeholders.
You will be responsible for analyzing technical requirements, developing solutions, and collaborating with... cross-functional teams to deliver efficient and reliable telecommunications infrastructure. Your duties will encompass network design, configuration, troubleshooting, and performance optimization, as well as staying abreast of industry trends and emerging technologies to enhance the organization's communication capabilities.

Key Responsibilities:

Design and develop telecommunications systems, including network architecture, hardware, and software components.
Configure and maintain telecommunication equipment, such as switches, routers, servers, and VoIP systems.
Collaborate with internal teams to define technical requirements and design solutions that meet business needs.
Perform network troubleshooting, diagnosis, and resolution to ensure uninterrupted communication services.
Monitor network performance and implement optimizations to enhance reliability and efficiency.
Ensure compliance with industry standards, security protocols, and regulatory requirements.
Stay informed about emerging technologies and trends in the telecommunications field to recommend innovative solutions.
Plan and execute network upgrades, expansions, and migrations.
Document system configurations, changes, and maintenance procedures.
Provide technical support and guidance to internal teams and end-users regarding telecommunication issues.

Qualifications:

Bachelor's degree in Telecommunications, Electrical Engineering, or related field (or equivalent experience).
Strong understanding of telecommunications principles, protocols, and technologies.
Proficiency in network design, configuration, and troubleshooting.
Familiarity with VoIP systems, data transmission, and network security.
Excellent problem-solving skills and the ability to work well within cross-functional teams.
Strong communication skills to convey technical information effectively.
Knowledge of industry standards and regulatory compliance.
Experience with network monitoring tools and performance optimization.
Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+, etc.) are a plus.
Willingness to adapt to changing technologies and industry trends. more