We are looking to fill The IT Field Assistant will  provide IT support and assist in the field related to related to troubleshooting, support and reporting.
The position will report to the Project Lead and other Leads using a matrix system for alignment, sound coordination and alignment aimed at enhancing efficiency.
The IT Field Assistant must have:

Basic IT skills,
Good... Communication
Positive Team attitude/spirit
Detail oriented

Responsibilities:
Provide IT field support:

Assist in troubleshooting technical issues, for hardware.
IT related help desk response
Consult/escalate complex IT support requirements
Install, and ensure gadgets are powered
Equipment security/safety

Record keeping and reporting:

Maintain accurate records and documentation of technical issues
Compile daily and/or weekly reports on IT related incidences
Equipment management and maintenance
IT equipment Audit and assessment for optimum equipment functionality.
Assisting in contacting suppliers regarding equipment repairs, procurement and replacements

Technical Team participation

Liaising with other technical team members for effective service delivery
Attend team meetings for project reporting and tracking purposes

CONTRACT DURATION: Three (3) to Six (6) months, with a possibility of occasional 1 month extension;
Requirements:

Form 4 certificate
Dynamic and Flexible
Good written and verbal communication
Minimum 6 months to 2 years experience. more

Key Duties & Responsibilities

To be the single point of contact for the company on claims and manage the claims resolution process.
Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
Determining and delegating claims settlement authorization within the company
Provide technical guidance to staff on claim... investigation, reserving evaluation and resolution of claims.
Conduct audits of the claims process with a view to improve efficiency and participant experience.
Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
Assists in the coordination of third party service providers in all claims process.
Participates in training and/or mentoring of departmental staff
Develops, analyzes and reports KPI’s useful in measuring team performance as well as the effectiveness of the claim’s operations.
To maintain a verifiable claims register.
Coaching and mentoring Claims team members to improve participant experience and practices for claim’s quality assurance.
Report to CEO on service standards and compliance requirements with IRA
Review complex claims cases with a view to resolve the amicably
Management Responsibilities
To be responsible for the set-up, management, and coordination of the claims department.
Supervise & review performance of the Claims Department and other administrative matters.
To be responsible for the coordination of outsourced specialists. 
To report to the CEO and the Board on claims management performance.
Participate in the review SLA agreement with 3rd Party providers.

Key Requirements

Bachelor’s degree in Insurance or any business-related field.
Diploma and Insurance
Professional member - AIIK
Minimum of Six (8) years of work experience
3 years working experience in similar role
Excellent reporting skills.
Attention to detail
Quick execution on new concepts.
Clear, precise, and concise communication.
Commercial awareness
High level of integrity, and ethical standards.
Strong organizational skills
Team management skills
Collaboration Skills.
Analytical Skills. more

Key Responsibilities· 

Checking mails for new activation assignments.
Working on completing the content for the activations assigned (store and menu creation)
In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)               
Extra content related tasks that may arise from Finance,... Commercial, Sales departments for improvements or corrections.
Checking if there’s any priority in terms of on-boarding
Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels and customer
Research industry-related topics
Create and distribute marketing copy to advertise our company and products
Identify customers’ needs and recommend new topics

Requirements

Diploma Certificate in marketing, or a similar field.
At least 1 years of related experience
Excellent organizational and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy. more

Job purpose
The Brand Marketing & Communications Manager will be primarily concerned with developing and implementing the Company’s marketing and communications strategy.
The role requires a combination of strong marketing, branding and communication skills. You will lead our marketing functions, helping to drive strong business results – and working towards our goal of becoming the leading... brand. You will have primary responsibility for customer acquisition and brand engagement and your main focus will be ensuring that our marketing and communication engagement efforts align for success.
You will be responsible for delivering integrated marketing programmes across our various channels (digital & brick-and-mortar), driving awareness, new customer acquisition, retention and loyalty, brand equity, awareness and engagement. You will be tasked with handling the company's image through marketing campaigns, visual identity, compelling messaging and thoughtful partnerships. You will also oversee the marketing aspects of new product offerings & store openings and will work to ensure that our brand is widely understood both internally and externally.
Key Responsibilities
Revenue Generation & Market Share

Develop strategic direction and plans with regard to all marketing and communication functions in order to achieve objectives relating to revenue, profitability and market share
Continuously assess reputational risks and make recommendations based on a thorough analysis of all factors involved Job Description.
 Oversee Company’s online sales.

Marketing & Communications Strategy

Develop, execute and analyze the Company’s marketing strategy and plans, including promotions and acquisition campaigns
Test progressive and innovative ideas to position the brand including original campaign concepts that will help tell the Company story and generate revenue, buzz, and brand love
Develop, oversee and deliver on ambitious Customer Acquisition & Retention Strategies including Customer Loyalty Programme.
Ensure both quantitative and qualitative data is effectively used in all marketing and communications decision making.
Content & Social Media
Oversee the development and execution of Vivo’s content strategy across our platforms (internal and external) with the aim of building brand awareness and driving community engagement

External Collaboration

Seek, manage and grow mutually beneficial relationships with key external partners
Develop partnerships with like-minded and complimentary brands to drive customer acquisition while engaging our target community.

Project & Financial Management

Manage Company’s annual marketing budget and creatively deploy resources to maximize our impact.
Establish realistic and meaningful KPIs, ensuring value for money across marketing and communications activities.
Maintain Marketing to Revenue Ratio.

Leadership / Management

Provide positive leadership by communicating the company’s vision, mission, goals, objectives and policies to the marketing & communication team, translating them into understandable performance indicators and targets for each individual team member.
Manage, motivate and measure the performance of the marketing team to ensure KPIs and targets are met, including through clearly assigning duties, and ensuring monthly one-on-ones and quarterly performance reviews are held with each team member,
Drive succession planning, pre-empting the need for and managing change as necessary.
Hire and train marketing & communications team staff. Provide individual support to new team members – ensuring a full induction is provided and adequate support given during their learning curve. Develop skills of the teams – identify individual training needs as well as encouraging effective teamwork, giving recognition and praise wherever possible.
Deal with team performance issues promptly and appropriately, partnering with HR as necessary.

Professional / Academic Background

At least a Bachelor’s degree in Marketing, Business Administration, or its equivalent.
At least 10 years’ experience at a management level in a marketing or communications role in a reputable organisation.
Tech Savvy.
Demonstrated experience managing and training staff.
A deep understanding of how to use data to drive decisions.

Essential Skills & Knowledge

Marketing & Communication – Strong marketing and communication skills in order to give sound advice and counsel. Must be able to lead group-wide transformation initiatives and translate detailed information into clear, concise and accessible messaging. Ability to present reports and information to senior management.
Commercial Understanding – Strong understanding of the company’s business model in order to provide an independent perspective and to constructively contribute to the overall plans, ensuring that business decisions are grounded in and supported by solid marketing and communications strategies.
Strategy & Stakeholder Management – You will support strategy development and help enable its execution. This will include analyzing macroeconomic trends, and incorporating both financial and non-financial information, and will need demonstrated skills, knowledge and experience in the design and execution of marketing plans and strategies. You will also be expected to communicate our business strategy and progress to external stakeholders and investors. Strong internal/external stakeholder management skills.
Accuracy – Ability to perform work accurately and thoroughly.
Commitment to working with shared leadership and in cross-functional teams.

Essential Attributes

Decision making: Willingness and ability to make big picture decisions that are in the best interest of the entire company. Ability to appropriately review both quantitative and qualitative data and come to sound conclusions.
Problem solving: A problem-solving mindset to any challenging situation.
Working Under Pressure – Ability to deliver against set objectives while operating on some occasions in stressful situations.
Shared leadership & strong team player: Commitment to working in teams. Proven ability to successfully work in a highly cross-functional matrix environment. Able to gain trust, respect and confidence quickly and effectively.
Agility: Ability to work in a fast-paced environment and adapt to rapid change, including the ability to deal with shifting priorities.
Enthusiasm: Energy and determination to achieve results. more

Job Purpose
The main purpose of this role will be:·     

Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.
Merchant recruitment and management in assigned Territory
Trade development to ensure maximum T-kash visibility in assigned Territory

Key Responsibilities

Ensure... T-kash Agent Head Offices in assigned Territory are fully trained on product knowledge and engaged in T-kash business.
Facilitate and ensure product availability in the Territory – T-kash float.
Ensure sub agents in the assigned Territory are fully trained on product knowledge and engaged in T-kash business.
Recruitment of Agent HO and sub agents.
Recruitment of T-kash Merchants in assigned Territory and managing them to ensure that they are active.
Trade management to ensure T-kash visibility in the Territory.
Qualifications- Academic and Professional
Diploma or Bachelor’s Degree in Business or related field

Experience

At least 2 years’ experience in a sales role with an advantage to candidates who have experience working with a MNO

Competencies
Technical competencies

Agents and Merchant recruitment and operations
Business training skills
Trade management and development

Core competencies

Presentation skills – ability to engage with business owners and present a compelling business case for them to invest in T-kash business.
Team player – ability to work with Mobile Team in the Territory to drive the T-kash agenda.
Management skills – ability to nurture and reactivate dormant outlets and manage out non-performing outlets.

Leadership competencies

Business acumen
Strategic orientation
Result orientation
Developing self/others more

Reports to: Regional Business Advisor
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell, manage, and develop as well as help in penetration of Telkom product and services to SME customers within the appointed area.  The role ensures identification, facilitation and execution of sales... opportunities within current and new SME clients in order to maximise sales and growth of revenue for Telkom within the appointed area.
Key roles include but not limited to:

 Consistent achievement and exceeding of sales targets and growth plans for the region
Relationship management for all clients in the assigned Area.
Direct selling of our products to our clients.

Key Responsibilities

Achieve the sales targets as set by management
Execute sales growth action plans in the market
Contribute positively to cost savings target of the business
Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
Determine required solution for the customer with a focus on cross- and up selling of products and services
Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
Address and resolve escalated issues from customers
Forecast and maintain sales plans with customers for the assigned area
Ensure accuracy of the first bill as signed and full adherence of the signed contract.
Continuously ensure alignment with marketing, branding and communications procedures
Compile and execute action plans to grow the customer and partner footprint for the assigned area
Forecast and monitor sales for the relevant market segments for appointed area
Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
Support sales administration team with required information for sales order management
Support the finance team in money collection and issue resolution
Ensure adheres to policies and procedures to support governance and controls
Take responsibility for self-development through self-study, identification of learning opportunities
Embark on a continuous learning drive to stay abreast with best practise in Telecoms and related industries
Ensure a thorough understanding of the Company products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

 Qualifications- Academic and Professional

Bachelor’s degree with sales background or other sales related qualifications.
CIM Membership is an added advantage

Experience

1 - 3 years  in Sales and Marketing, IT Sales management, Business administration and Management or Relationship Management

Competencies

Sales Management
Presentation Skills
Sales Negotiation
Product Knowledge more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory.  The role needs to identify and facilitate... optimisation of opportunities to drive sales as maximally and as efficiently as possible within the assigned territory.
Key Responsibilities

Achieve the Sales (Revenue) targets of the Territory – both Mobile & MFS
Achieve Customer Base targets via acquisition drives
Drive Channel Specific Agenda in line with Company targets – ASOs, SSOs, Agencies.
Achieve Site Profitability targets within the Territory via Site-based activities & programs.
Oversee & drive the people capability agenda across all levels – TDRs, DSAs, Commandoes.
Ensure customer expectations regarding standard of services & product knowledge are met, both in Stores & in Partners stores
Monitor the activities of competition and to prepare counter action plans.
Prepare and submit reports as required.

Deliverable for this role

Partner management – ensuring channel partners are engaged and effectively driving brands on the ground.
Sales targets - Delivering assigned sales targets on revenues, airtime, gross additions, data and devices.
Field agents &Partner team management (DSAs, Commandoes) – managing teams output as per business objectives.
Visibility - ensuring partners outlets, trade and general market visibility
Availability - ensuring availability of products & services within the markets/areas.
Reports - sharing reports as required.

Qualifications- Academic and Professional

Bachelor’s Degree in Business, Marketing or related field

Experience

2 - 3 years’ experience in sales and distribution role in Telco/FMCG

Competencies

Customer focus
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking
Sales management
Route to market management
Planning and organisation
Reporting more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose

To market and sell Company products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations... mandate.

Key Responsibilities

Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices.

Qualifications- Academic and Professional

Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

At least 1 year experience in sales

Technical competencies

Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.

Core competencies

Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/others more

Key Duties & Responsibilities
Relationship Management & Customer Service·          

 Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
Identify financial and non-financial requirements of clients by conducting financial needs analysis
Ensure clients are aware of... all the Privileges & Solutions offered either under SME/Institutional/Public sector Banking
Ensure clients are aware of all financial services offered by the bank
Use systems effectively for customer contact management, sales and service activity
Ensure delivery of service promise and practice brand values
Minimize client attrition
Ensure set Complaint Management processes are followed and TATs are met

Business Development

Source New Business from Platinum clients through referrals, marketing activities and personal contacts
Develop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.
Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and services
Achieve Product Holding per customer growth targets.
Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.
Offer guidance to direct report/reportees through mentorship.
Develop training programs for direct reports and conduct branch product trainings
Complete training programs allocated in line with your Role.

 Controls

Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
Strong responsibility for ethical selling to customers with complete disclosure about products and services
Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
Ensure required approvals are obtained before authorizing payments
Monitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularize
Ensure accounts are not overdrawn without authorization
Adhere to set processes and procedures

Qualifications & Experience Requirements·        

Bachelor’s degree in business related field.
2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.
Professional Qualification(CIM)will be an added advantage
Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.
Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
Strong interpersonal skills and cultural sensitivity
Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teams
Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.
Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply. more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job purpose
To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
Key Responsibilities

SSO & Agent Recruitment &... Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Qualifications- Academic and Professional

Diploma or Bachelor’s Degree in Business, Marketing or related field

Experience

At least 1 year experience in sales and distribution role in an FMCG or Telcos

Competencies

Customer focus
Influencing and negotiation skills
Networking and building partnerships more

Key Duties and Responsibilities·   

To assess accident vehicles and authorize repairs.
To re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages.
To scrutinize all the assessment reports submitted by the assessors and recommend the next cause of action.
To ensure that all assessors conduct themselves professionally and ethically and make recommendation where... action is warranted.
To recommend for a second assessment on accident vehicles when necessary.
To isolate and carryout repair and audit for specific cases identified at the time of scrutinizing the assessment reports.
To carry out random checks on garages to ensure that they maintainprofessionalism, Integrity and meet the standards of our customers.
To prepare monthly reports giving claim changes indicators.
To monitor repair progress on customer’s vehicles.
To negotiate with the repairers for extra discount in view of lowering repair cost.
To calculate and advice on pre-accident/pre-theft valuations.
To guide and advice on the best prices for disposing the salvages during auction.
Any other duty as may be allocated to me by the management from time to time.

Academic Qualifications

Minimum- Diploma in mechanical engineering

Professional Qualifications

COP in Insurance
Candidates currently working for Insurance Companies have an added advantage more

Job Purpose
He/she will be commercially experienced with a proven ability to establish successful sales and marketing strategies. The applicant must be excited by new challenges and motivated to create a successful business through determination, leadership, innovation and hard work.
Key Responsibilities·          

Start and scale sales and support teams in the various portfolios.
Own all... plans and strategies for developing business and achieving the company’s sales goals
Assists in the development of the sales plan and provide full visibility into the sales pipeline at every stage of development
Prepares forecasts reporting for the CEO and senior management for use in organizational planning, financial forecasting, budget setting and strategic planning
Establish and foster partnerships and relationships with key customers and personally assist to close large deals
Capacity building, sales coaching and performance management
Engage with business teams to understand customer needs / problems and come up with possible solutions to address their needs
Identify emerging markets and market shifts while being fully aware of new products and competition status.

What we are Looking for

Minimum of five (5) years’ work experience in Sales and marketing with at least 5-7 years in senior management.
Bachelor’s degree in business or related field
Master’s in Business Administration would be preferred additional qualification
Capacity to innovate, creating new processes and structures for distribution.
Knowledge of the local business environment, particularly in either, retail, FMCG or service sector.
Ability to build and manage relations at all levels
Excellent computer literacy and communication skills.
Strong analytical skills and problem solving skills
Strong leadership and team building skills
Customer centric
Should have problem solving and decision making abilities
Proven ability to build and manage high-performing teams
Keen on process improvement

Key Measurables

Build and develop a high performing culture across the organization through performance development and coaching.
Growth in customer base and revenue
High levels of customer satisfaction
Sales and Marketing strategy and policy formulation more

Job Purpose
The main purpose is to ensure the smooth running of the office on a day-to-day basis, provide comprehensive administrative, logistical and technical support to the Chief Executive Officer & Creative Director. The Personal Assistant is also an important interface for staff internally as well as external stakeholders.
Key Responsibilities·  

Provide direct executive-level... administrative support to the Directors, including managing of correspondence, scheduling and coordination of meetings, calendar of events/meetings, drafting agenda, preparing documents, and managing/closing follow up tasks.
Organize travel/meeting plans with internal staff and external stakeholders, developing detailed itineraries, and managing logistics related to the travel schedule/meeting including agenda scope and briefing materials.
Coordinate activities across country teams and with other departments to maintain action lists and follow-up, managing correspondence and work flow, and compiling briefings and reports on time.
Organize and schedule office and team activities.
Compile, verify and organize materials for trips, events, and reports.
Manage special projects, including international events planning and execution.
Create reports, presentations, or other data as requested
Maintain database and contacts of key collaborators.
Take meeting notes and share them with the Directors and all relevant colleagues for follow up actions/closure in a timely manner.
Any other duties that may be assigned from time to time by the Directors.

Professional Qualifications

Bachelor’s degree in Business Administration or any related field, from a recognized university.
Minimum 4-5 years of demonstrated executive level experience.
Strong time-management and work planning skills – an ability to meet deadlines under pressure, including managing/ prioritising multiple areas of work in a fast paced, and often fast changing, environment.
High degree of professionalism to handle sensitive and confidential information with absolute discretion and adherence to confidentiality.
Highly organized and equipped with a collaborative approach and a strong sense of teamwork and willingness to work with colleagues and other departments in support of organisational objectives.
Strong MS Office skills and ability to produce documents, such as reports, to a good presentational level.
Exceptional listening, oral and written communication skills with a high degree of accuracy and attention to detail.
Ability to manage shifting priorities with flexibility and accuracy, delivering on deadlines with a minimum of, or no, supervision.
Fluency in oral and written English is essential. more

Role Purpose
To ensure sustained business growth, customer retention through operational excellence, efficiency and effectiveness in delivery and execution of the full range of operational services. This will be achieved through a customer centric approach by responding to and surpassing customer expectations and engaging in initiatives that can enhance the company’s market leadership position... and contribute to profitability and revenue growth.
Key Responsibilities·   

Develop an operations strategy that ensures sustained business growth through operational efficiency cost effectiveness in the delivery and execution of project activities as well as organic growth
Provide oversight and visioning of the operations function and its activities so as to ensure that the company always maintains its competitiveness and market leadership
Lead initiatives for market growth and retention through participation in business development initiatives while ensuring customer satisfaction levels are sustained in order to achieve the company’s customer retention targets
Continuously scan the market for current trends than can lead to greater efficiency and process improvements than can yield desired cost-effective results and reduce wastage
Manage, lead and develop staff by providing supervision, performance measurements and recommendations
Prepare the annual operations budget and ensure follow through so as to align with the company’s strategic revenue and profitability objectives
Manage and control departmental expenditure within agreed budgets.
Cascade communication to all operational units in accordance with the company’s policy so as to create awareness on company priorities and strategic direction
Oversee the development and implementation of operational policies and procedures.
Develop a culture of organic growth within the Operations function through cross-selling and reselling initiatives
Engender a culture of strong project management and client relations competencies within the team
Contribute to the business unit and organizational profitability by adhering to the departmental operating budget
Manage departmental staff performance and carry out reviews as per agreed schedules
Identifying opportunities for converting Operational activities into profit centers
Drive a culture of customer centricity and operational excellence in line with Company values
Align and coordinate day to day operations between each sub-department to generate operational synergies and drive improvements
Assess, test, and implement improved processes and new technologies in collaboration with other business units
Create an environment of process excellence, with controlled, measurable, sustainable processes that enable operational teams to handle customer expectations and changes that reflect current trends in the market
Build the company’s strategic operations roadmap and prioritization based on local and global initiatives
Identify the root cause of issues impacting results, communicate processes for different solutions, and lead implementation of improvement programs
Foster an environment that encourages employee participation, engagement, teamwork and communication
Skills & Competencies
Strategic thinker with demonstrated business acumen and the capacity to build strong relationships with a range of stakeholders.
He / She has a strong leadership profile – ability to generate energy, communicate, simplify, mobilize, see the big picture and challenge.
He/She is a results-oriented individual, accountable and delivery-focused, demonstrating commercial acumen (business & financial understanding) and the ability to operate at both strategic and operational levels.
Project Management skills coupled with demonstrated experience in facilities Management will be a requirement.

Academic & Professional Qualifications

A Bachelors’ Degree in a business-related field and professional training in an industry related field. A Master’s Degree would be an added advantage.
A minimum of six (6) years relevant experience of which at least three (3) years should be in a senior management capacity in the service industry.
Experience in working in a service and unionized environment with large workforces.
Competent in using MS Office.
Ability to be effective both strategically and at hands-on operational level.
Influencing skills and analysing ability
Integrity & professionalism.
‘A doer’, not simply a strategist or theorist. Hands on and energetic in following through. Sees things to completion.
Ability to handle numerous diverse projects to tight timescales in a rapidly changing environment.
The tact, diplomacy and sensitivity to nurture and sustain a positive relationship with all stakeholders.
Experience in a people/process improvement related function.
Ability to influence executive management and provide thought leadership.
Action oriented with ability to get large projects done with limited resources.
Business approach to problem solving with a customer focus.
Collaborative leader, continual learner.
Innovative, strategic thinker.
Business results with Customer & Market focus.
Strong leadership skills and the ability to mentor and coach team members and line managers in best practice.
Excellent presentation skills and the gravitas to gain management confidence.
High degree of honesty, strategic thinking and collaborative attributes.
Ability to work under pressure and manage time effectively. more

Job Purpose
The Human Resources Assistant shall be responsible for the implementation of human resources processes in support of the achievement of the organization’s objectives.  S/he will provide support to Human Resources functional areas including recruitment, employee relations, performance management, benefits administration, compensation, HRIS, learning and development, and separation... processes.
Key Responsibilities
HR Records & Information Management·    

  Maintain up to date staff data (electronic and physical files) in safe and confidential custody and in line with the data protection act. This includes updating HR databases by inputting new employee contact information and employment details.
Preparation of memos and official communication for the group.
Maintenance of HR records for the group.
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
Employee attendance monitoring and absence management and follow up to ensure staff timely completion of monthly timesheets as required.

Payroll Processing

Preparation of the payroll for all companies monthly
Ensuring statutory payments  are  and filed.

Recruitment & Selection

Draft advertisements for authorized recruitments, ensuring conformity of job advertisements to job specifications.
Circulation of advertisements on various platforms.
Undertake long listing of job applications and provide the longlist to support shortlisting
Arrange for and coordinate interviews (date of interviews, calling short-listed applicants) and ensuring all pre employment documentation is in place.
Ensure records of all recruitment and selection processes of employees are correctly filed
Conducting reference checks for successful candidates.
General HR Support Services
Draft employment contracts, and other employee related communication in line with employee terms and conditions of employment
Ensuring that the group of companies are compliant in regards to HR and other legal business requirements.
Provide clerical and administrative support to Business Unit Leads.

Professional Qualifications

Bachelors Degree in Human Resources/social sciences
Certified Human Resources Professional
2 -3years’ experience in a similar role
Ability to maintain confidential information.
Experience providing a high level of customer service, managing highly confidential materials and administrative tasks
Proficiency in computer skills: Windows, Word, Excel, PowerPoint, Outlook.
Good presentation and  communication skills
Excellent planning and organization skills

Personal Attributes

Organizational, managerial, and administrative abilities
Ability to get on well with a diverse workforce
Honesty and integrity
Positive working attitude and ability to give and take instructions
Ability to work with minimum supervision 
Creativity and innovation more

Key Responsibilities

SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and... Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Principal Outputs for this role·        

Outlet recruitment – Mobile Money Platform, Simcard Selling Outlets(SSOs) and Airtime Selling Outlets ( ASOs)
Outlet management – retailer training, branding and output tracking
Sales targets - Delivering assigned sales targets onMobile Money Platform, SSOs, gross additions and devices
Product visibility (PICOS) - ensuring visibility at ASO, Mobile Money Platform, SSO and retailer outlets
Product availability - ensuring availability of the organizations products within the assigned markets.
Reports - sharing reports as required.

Professional Qualifications & Competencies

Diploma or Bachelor’s Degree in Business, Marketing or related field
At least 1 year experience in sales and distribution role in an FMCG or Telcos
Customer focus
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking
Candidates MUST indicate their preferred Location/s on the subject line of the email more

Key Responsibilities

Participate in formulating and implementing product, pricing, promotion and distribution strategies and policies to increase market share and profitability.
Co – ordinate and deliver promotion support for the company’s existing and new products within the budget and liaise with promotion agencies.
To steer product development initiatives and launch new products in liaison... with other departments to meet market demand.
To actively monitor customer service levels of the company, handle customer complaints and advice on customer service across the company.
To develop and implement an effective marketing and promotion programme to achieve in-store visibility for company brands by gaining active support of dealers.
To carry out market intelligence and monitor and analyse market competition and advise the company accordingly.
To liaise with contracted marketing research firms in determining market trends and the effectiveness of marketing campaigns.
To review on a regular basis performance of the company’s products and formulate brand strategies to rejuvenate performance.
To liaise with sales promotions/ merchandising firms and the company’s sales team, in executing planned sales promotion events.
To organise and coordinate the company’s participation in exhibitions, shows and other special events to promote the company’s products and image.
Develop the advertisement strategy for the products and liaise with agencies for implementation.
To prepare and implement the marketing budget for the company in liaison with the head of department.

Academic / Professional Qualifications

A Bachelor’s degree in Marketing or related field
Post graduate Diploma in Marketing (CIM)
Computer literate in MS office applications
Good communication skills
Good analytical skills

Experience

2 years experience in a similar job in a fast paced FMCG environment more

Responsibilities

Receive and process stock products into the warehouse in a priority manner and expedite workflow.
Prepare and verify received items documents.
Content Creation of Products and upload through warehouse system (Danzai & Odoo).
Product & pricing quality check (Danzai ).
Examine work for exactness, neatness, item quality & condition and conformance to policies and... procedures.
Perform inventory controls and keep quality standards high for audits.
Perform accurate cycle counts.
Stack, shelve, and stage items for storage and shipment as necessary.
Successful daily shipment of customer orders in alignment with the predefined targets.
Be accountable and responsible for all picking slips in circulation.
Ensure that all customers’ orders are picked and shipped within the applicable timelines.
Manage all resolve all picking and shipping errors within the predefined lead times
Responsible and managing all customer shipping queries within an acceptable time frame.
Keep a clean and safe working environment (this will involve cleaning the premises and workstations at the end of your shift) and optimise space utilisation.
Work with other warehouse team members to effectively complete assigned tasks.
Follow all warehouse policies and standard operating procedures (SOPs).

Requirements

1+ years’ experience in warehouse operations (Please note that this role is entry level).
Computer literacy.
Process-oriented, well-organized with a high level of attention to detail.
Excellent analytical ability.
Ability to leverage analytical work into action-oriented
Reporting & plans of actions.
Ability to articulate the right findings using the data.
Advanced knowledge in word, excel & PowerPoint.
Excellent communication skills and flexibility to work in different environments.
Detailed oriented personality.
Strong people leadership. more

Responsibilities·     

 Receive and process stock products into the warehouse in a priority manner and expedite workflow.
Prepare and verify received items documents.
Content Creation of Products and upload through warehouse system (Danzai & Odoo).
Product & pricing quality check (Danzai ).
Examine work for exactness, neatness, item quality & condition and conformance to policies and... procedures.
Perform inventory controls and keep quality standards high for audits.
Perform accurate cycle counts.
Stack, shelve, and stage items for storage and shipment as necessary.
Successful daily shipment of customer orders in alignment with the predefined targets.
Be accountable and responsible for all picking slips in circulation.
Ensure that all customers’ orders are picked and shipped within the applicable timelines.
Manage all resolve all picking and shipping errors within the predefined lead times
Responsible and managing all customer shipping queries within an acceptable time frame.
Keep a clean and safe working environment (this will involve cleaning the premises and work stations at the end of your shift) and optimise space utilisation.
Work with other warehouse team members to effectively complete assigned tasks.
Follow all warehouse policies and standard operating procedures (SOPs).

Requirements

1+ years’ experience in warehouse operations (Please note that this role is entry level).
Computer literacy.
Process-oriented, well-organized with a high level of attention to detail.
Excellent analytical ability. Ability to leverage analytical work into action-oriented
Reporting & plans of actions.
Ability to articulate the right findings using the data.
Advanced knowledge in word, excel & PowerPoint.
Excellent communication skills and flexibility to work in different environments.
Detailed oriented personality.
Strong people leadership. more

Key Responsibilities·    

 Participate in formulating and implementing product, pricing, promotion and distribution strategies and policies to increase market share and profitability.
Co – ordinate and deliver promotion support for the company’s existing and new products within the budget and liaise with promotion agencies.
To steer product development initiatives and launch new products in... liaison with other departments to meet market demand.
To actively monitor customer service levels of the company, handle customer complaints and advice on customer service across the company.
To develop and implement an effective marketing and promotion programme to achieve in-store visibility for company brands by gaining active support of dealers.
To carry out market intelligence and monitor and analyse market competition and advise the company accordingly.
To liaise with contracted marketing research firms in determining market trends and the effectiveness of marketing campaigns.
To review on a regular basis performance of the company’s products and formulate brand strategies to rejuvenate performance.
To liaise with sales promotions/ merchandising firms and the company’s sales team, in executing planned sales promotion events.
To organise and co-ordinate the company’s participation in exhibitions, shows and other special events to promote the company’s products and image.
Develop the advertisement strategy for the products and liaise with agencies for implementation.
To prepare and implement the marketing budget for the company in liaison with the head of department.

Academic/ Professional Qualifications

A Bachelor’s degree in Marketing or related field
Post graduate Diploma in Marketing (CIM)
Computer literate in MS office applications
Good communication skills
Good analytical skills

Experience

2 years experience in a similar job in a fast paced FMCG environment more