We are looking to fill The IT Field Assistant will  provide IT support and assist in the field related to related to troubleshooting, support and reporting.
The position will report to the Project Lead and other Leads using a matrix system for alignment, sound coordination and alignment aimed at enhancing efficiency.
The IT Field Assistant must have:

Basic IT skills,
Good... Communication
Positive Team attitude/spirit
Detail oriented

Responsibilities:
Provide IT field support:

Assist in troubleshooting technical issues, for hardware.
IT related help desk response
Consult/escalate complex IT support requirements
Install, and ensure gadgets are powered
Equipment security/safety

Record keeping and reporting:

Maintain accurate records and documentation of technical issues
Compile daily and/or weekly reports on IT related incidences
Equipment management and maintenance
IT equipment Audit and assessment for optimum equipment functionality.
Assisting in contacting suppliers regarding equipment repairs, procurement and replacements

Technical Team participation

Liaising with other technical team members for effective service delivery
Attend team meetings for project reporting and tracking purposes

CONTRACT DURATION: Three (3) to Six (6) months, with a possibility of occasional 1 month extension;
Requirements:

Form 4 certificate
Dynamic and Flexible
Good written and verbal communication
Minimum 6 months to 2 years experience. more

Key Duties & Responsibilities

To be the single point of contact for the company on claims and manage the claims resolution process.
Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
Determining and delegating claims settlement authorization within the company
Provide technical guidance to staff on claim... investigation, reserving evaluation and resolution of claims.
Conduct audits of the claims process with a view to improve efficiency and participant experience.
Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
Assists in the coordination of third party service providers in all claims process.
Participates in training and/or mentoring of departmental staff
Develops, analyzes and reports KPI’s useful in measuring team performance as well as the effectiveness of the claim’s operations.
To maintain a verifiable claims register.
Coaching and mentoring Claims team members to improve participant experience and practices for claim’s quality assurance.
Report to CEO on service standards and compliance requirements with IRA
Review complex claims cases with a view to resolve the amicably
Management Responsibilities
To be responsible for the set-up, management, and coordination of the claims department.
Supervise & review performance of the Claims Department and other administrative matters.
To be responsible for the coordination of outsourced specialists. 
To report to the CEO and the Board on claims management performance.
Participate in the review SLA agreement with 3rd Party providers.

Key Requirements

Bachelor’s degree in Insurance or any business-related field.
Diploma and Insurance
Professional member - AIIK
Minimum of Six (8) years of work experience
3 years working experience in similar role
Excellent reporting skills.
Attention to detail
Quick execution on new concepts.
Clear, precise, and concise communication.
Commercial awareness
High level of integrity, and ethical standards.
Strong organizational skills
Team management skills
Collaboration Skills.
Analytical Skills. more

Key Responsibilities· 

Checking mails for new activation assignments.
Working on completing the content for the activations assigned (store and menu creation)
In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)               
Extra content related tasks that may arise from Finance,... Commercial, Sales departments for improvements or corrections.
Checking if there’s any priority in terms of on-boarding
Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels and customer
Research industry-related topics
Create and distribute marketing copy to advertise our company and products
Identify customers’ needs and recommend new topics

Requirements

Diploma Certificate in marketing, or a similar field.
At least 1 years of related experience
Excellent organizational and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy. more

Job purpose
The Brand Marketing & Communications Manager will be primarily concerned with developing and implementing the Company’s marketing and communications strategy.
The role requires a combination of strong marketing, branding and communication skills. You will lead our marketing functions, helping to drive strong business results – and working towards our goal of becoming the leading... brand. You will have primary responsibility for customer acquisition and brand engagement and your main focus will be ensuring that our marketing and communication engagement efforts align for success.
You will be responsible for delivering integrated marketing programmes across our various channels (digital & brick-and-mortar), driving awareness, new customer acquisition, retention and loyalty, brand equity, awareness and engagement. You will be tasked with handling the company's image through marketing campaigns, visual identity, compelling messaging and thoughtful partnerships. You will also oversee the marketing aspects of new product offerings & store openings and will work to ensure that our brand is widely understood both internally and externally.
Key Responsibilities
Revenue Generation & Market Share

Develop strategic direction and plans with regard to all marketing and communication functions in order to achieve objectives relating to revenue, profitability and market share
Continuously assess reputational risks and make recommendations based on a thorough analysis of all factors involved Job Description.
 Oversee Company’s online sales.

Marketing & Communications Strategy

Develop, execute and analyze the Company’s marketing strategy and plans, including promotions and acquisition campaigns
Test progressive and innovative ideas to position the brand including original campaign concepts that will help tell the Company story and generate revenue, buzz, and brand love
Develop, oversee and deliver on ambitious Customer Acquisition & Retention Strategies including Customer Loyalty Programme.
Ensure both quantitative and qualitative data is effectively used in all marketing and communications decision making.
Content & Social Media
Oversee the development and execution of Vivo’s content strategy across our platforms (internal and external) with the aim of building brand awareness and driving community engagement

External Collaboration

Seek, manage and grow mutually beneficial relationships with key external partners
Develop partnerships with like-minded and complimentary brands to drive customer acquisition while engaging our target community.

Project & Financial Management

Manage Company’s annual marketing budget and creatively deploy resources to maximize our impact.
Establish realistic and meaningful KPIs, ensuring value for money across marketing and communications activities.
Maintain Marketing to Revenue Ratio.

Leadership / Management

Provide positive leadership by communicating the company’s vision, mission, goals, objectives and policies to the marketing & communication team, translating them into understandable performance indicators and targets for each individual team member.
Manage, motivate and measure the performance of the marketing team to ensure KPIs and targets are met, including through clearly assigning duties, and ensuring monthly one-on-ones and quarterly performance reviews are held with each team member,
Drive succession planning, pre-empting the need for and managing change as necessary.
Hire and train marketing & communications team staff. Provide individual support to new team members – ensuring a full induction is provided and adequate support given during their learning curve. Develop skills of the teams – identify individual training needs as well as encouraging effective teamwork, giving recognition and praise wherever possible.
Deal with team performance issues promptly and appropriately, partnering with HR as necessary.

Professional / Academic Background

At least a Bachelor’s degree in Marketing, Business Administration, or its equivalent.
At least 10 years’ experience at a management level in a marketing or communications role in a reputable organisation.
Tech Savvy.
Demonstrated experience managing and training staff.
A deep understanding of how to use data to drive decisions.

Essential Skills & Knowledge

Marketing & Communication – Strong marketing and communication skills in order to give sound advice and counsel. Must be able to lead group-wide transformation initiatives and translate detailed information into clear, concise and accessible messaging. Ability to present reports and information to senior management.
Commercial Understanding – Strong understanding of the company’s business model in order to provide an independent perspective and to constructively contribute to the overall plans, ensuring that business decisions are grounded in and supported by solid marketing and communications strategies.
Strategy & Stakeholder Management – You will support strategy development and help enable its execution. This will include analyzing macroeconomic trends, and incorporating both financial and non-financial information, and will need demonstrated skills, knowledge and experience in the design and execution of marketing plans and strategies. You will also be expected to communicate our business strategy and progress to external stakeholders and investors. Strong internal/external stakeholder management skills.
Accuracy – Ability to perform work accurately and thoroughly.
Commitment to working with shared leadership and in cross-functional teams.

Essential Attributes

Decision making: Willingness and ability to make big picture decisions that are in the best interest of the entire company. Ability to appropriately review both quantitative and qualitative data and come to sound conclusions.
Problem solving: A problem-solving mindset to any challenging situation.
Working Under Pressure – Ability to deliver against set objectives while operating on some occasions in stressful situations.
Shared leadership & strong team player: Commitment to working in teams. Proven ability to successfully work in a highly cross-functional matrix environment. Able to gain trust, respect and confidence quickly and effectively.
Agility: Ability to work in a fast-paced environment and adapt to rapid change, including the ability to deal with shifting priorities.
Enthusiasm: Energy and determination to achieve results. more

Job Purpose
The main purpose of this role will be:·     

Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.
Merchant recruitment and management in assigned Territory
Trade development to ensure maximum T-kash visibility in assigned Territory

Key Responsibilities

Ensure... T-kash Agent Head Offices in assigned Territory are fully trained on product knowledge and engaged in T-kash business.
Facilitate and ensure product availability in the Territory – T-kash float.
Ensure sub agents in the assigned Territory are fully trained on product knowledge and engaged in T-kash business.
Recruitment of Agent HO and sub agents.
Recruitment of T-kash Merchants in assigned Territory and managing them to ensure that they are active.
Trade management to ensure T-kash visibility in the Territory.
Qualifications- Academic and Professional
Diploma or Bachelor’s Degree in Business or related field

Experience

At least 2 years’ experience in a sales role with an advantage to candidates who have experience working with a MNO

Competencies
Technical competencies

Agents and Merchant recruitment and operations
Business training skills
Trade management and development

Core competencies

Presentation skills – ability to engage with business owners and present a compelling business case for them to invest in T-kash business.
Team player – ability to work with Mobile Team in the Territory to drive the T-kash agenda.
Management skills – ability to nurture and reactivate dormant outlets and manage out non-performing outlets.

Leadership competencies

Business acumen
Strategic orientation
Result orientation
Developing self/others more

Reports to: Regional Business Advisor
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell, manage, and develop as well as help in penetration of Telkom product and services to SME customers within the appointed area.  The role ensures identification, facilitation and execution of sales... opportunities within current and new SME clients in order to maximise sales and growth of revenue for Telkom within the appointed area.
Key roles include but not limited to:

 Consistent achievement and exceeding of sales targets and growth plans for the region
Relationship management for all clients in the assigned Area.
Direct selling of our products to our clients.

Key Responsibilities

Achieve the sales targets as set by management
Execute sales growth action plans in the market
Contribute positively to cost savings target of the business
Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
Determine required solution for the customer with a focus on cross- and up selling of products and services
Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
Address and resolve escalated issues from customers
Forecast and maintain sales plans with customers for the assigned area
Ensure accuracy of the first bill as signed and full adherence of the signed contract.
Continuously ensure alignment with marketing, branding and communications procedures
Compile and execute action plans to grow the customer and partner footprint for the assigned area
Forecast and monitor sales for the relevant market segments for appointed area
Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
Support sales administration team with required information for sales order management
Support the finance team in money collection and issue resolution
Ensure adheres to policies and procedures to support governance and controls
Take responsibility for self-development through self-study, identification of learning opportunities
Embark on a continuous learning drive to stay abreast with best practise in Telecoms and related industries
Ensure a thorough understanding of the Company products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

 Qualifications- Academic and Professional

Bachelor’s degree with sales background or other sales related qualifications.
CIM Membership is an added advantage

Experience

1 - 3 years  in Sales and Marketing, IT Sales management, Business administration and Management or Relationship Management

Competencies

Sales Management
Presentation Skills
Sales Negotiation
Product Knowledge more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose
To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory.  The role needs to identify and facilitate... optimisation of opportunities to drive sales as maximally and as efficiently as possible within the assigned territory.
Key Responsibilities

Achieve the Sales (Revenue) targets of the Territory – both Mobile & MFS
Achieve Customer Base targets via acquisition drives
Drive Channel Specific Agenda in line with Company targets – ASOs, SSOs, Agencies.
Achieve Site Profitability targets within the Territory via Site-based activities & programs.
Oversee & drive the people capability agenda across all levels – TDRs, DSAs, Commandoes.
Ensure customer expectations regarding standard of services & product knowledge are met, both in Stores & in Partners stores
Monitor the activities of competition and to prepare counter action plans.
Prepare and submit reports as required.

Deliverable for this role

Partner management – ensuring channel partners are engaged and effectively driving brands on the ground.
Sales targets - Delivering assigned sales targets on revenues, airtime, gross additions, data and devices.
Field agents &Partner team management (DSAs, Commandoes) – managing teams output as per business objectives.
Visibility - ensuring partners outlets, trade and general market visibility
Availability - ensuring availability of products & services within the markets/areas.
Reports - sharing reports as required.

Qualifications- Academic and Professional

Bachelor’s Degree in Business, Marketing or related field

Experience

2 - 3 years’ experience in sales and distribution role in Telco/FMCG

Competencies

Customer focus
Influencing and negotiation skills
Networking and building partnerships
Analytical thinking
Sales management
Route to market management
Planning and organisation
Reporting more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job Purpose

To market and sell Company products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations... mandate.

Key Responsibilities

Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices.

Qualifications- Academic and Professional

Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

At least 1 year experience in sales

Technical competencies

Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.

Core competencies

Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/others more

Key Duties & Responsibilities
Relationship Management & Customer Service·          

 Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
Identify financial and non-financial requirements of clients by conducting financial needs analysis
Ensure clients are aware of... all the Privileges & Solutions offered either under SME/Institutional/Public sector Banking
Ensure clients are aware of all financial services offered by the bank
Use systems effectively for customer contact management, sales and service activity
Ensure delivery of service promise and practice brand values
Minimize client attrition
Ensure set Complaint Management processes are followed and TATs are met

Business Development

Source New Business from Platinum clients through referrals, marketing activities and personal contacts
Develop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.
Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.
Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and services
Achieve Product Holding per customer growth targets.
Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.
Offer guidance to direct report/reportees through mentorship.
Develop training programs for direct reports and conduct branch product trainings
Complete training programs allocated in line with your Role.

 Controls

Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
Strong responsibility for ethical selling to customers with complete disclosure about products and services
Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed
Ensure required approvals are obtained before authorizing payments
Monitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularize
Ensure accounts are not overdrawn without authorization
Adhere to set processes and procedures

Qualifications & Experience Requirements·        

Bachelor’s degree in business related field.
2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.
Professional Qualification(CIM)will be an added advantage
Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.
Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
Strong interpersonal skills and cultural sensitivity
Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teams
Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.
Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply. more

Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
Job purpose
To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
Key Responsibilities

SSO & Agent Recruitment &... Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Qualifications- Academic and Professional

Diploma or Bachelor’s Degree in Business, Marketing or related field

Experience

At least 1 year experience in sales and distribution role in an FMCG or Telcos

Competencies

Customer focus
Influencing and negotiation skills
Networking and building partnerships more