Job Purpose:


To lead and supervise the field debt collection team in recovering overdue loans, reducing the SACCO’s Portfolio at Risk (PAR), and ensuring timely collections in accordance with internal policies and regulatory requirements. The role demands strong leadership, efficient coordination of recovery efforts, and proactive member engagement in the field.


Key... Responsibilities:


Supervise and coordinate daily field operations of the debt collection team across Nairobi and nearby regions.
Assign delinquent loan accounts to team members for effective follow-up and recovery.
Conduct joint field visits with collection officers to resolve high-risk or complex cases.
Monitor, evaluate, and drive team performance to achieve set collection targets and KPIs.
Develop and implement strategies for recovering non-performing loans while maintaining member relationships.
Provide coaching, mentoring, and performance feedback to the field collection team.
Handle escalated recovery cases and negotiate repayment plans with defaulting members.
Ensure full compliance with SACCO policies, CBK regulations, and ethical debt collection standards.
Coordinate with legal and other departments on cases requiring litigation or formal enforcement.
Maintain detailed, accurate records and prepare weekly and monthly reports on recovery activities.
Identify risk trends and provide recommendations for improving credit and recovery processes.


Qualifications and Experience:


Diploma or Degree in Business Administration, Finance, Credit Management, or a related field.
Minimum of 3 years’ experience in debt collection, with at least 2 years in a supervisory or leadership role.
Proven track record in field-based loan recovery, ideally in a SACCO, MFI, or financial institution.
Knowledge of loan products, credit risk, and debt recovery procedures.
Familiarity with CBK guidelines and Kenyan legal framework on debt collection.
Proficiency in MS Office and reporting tools.


Key Competencies:


Strong leadership and team coordination skills
Excellent communication and negotiation abilities
High integrity, discretion, and professionalism
Results-driven and target-oriented
Ability to work independently in the field
Problem-solving and conflict resolution skills more

Job Summary:


We are looking for a motivated and articulate Telesales Intern to join our SACCO’s Sales & Marketing team in Nairobi. The successful candidate will support efforts to promote our savings products to both existing and prospective members through telephone outreach. You will play a key role in lead generation, product promotion, and member engagement to drive uptake of our... financial services.


Key Responsibilities:


Make outbound calls to individuals and businesses to promote SACCO savings products (e.g., fixed deposit accounts, children’s savings, target accounts).
Explain product benefits, eligibility, and sign-up processes clearly and persuasively.
Follow up with leads and referrals to convert interest into active memberships or product sign-ups.
Keep accurate records of all calls, outcomes, and member feedback.
Support marketing campaigns by reaching out to target groups via phone.
Work with the marketing and customer service teams to resolve inquiries or escalate issues.
Help the team meet daily and weekly call and conversion targets.


Requirements:


Diploma or Degree (ongoing or completed) in Marketing, Business, Communication, Finance, or a related field.
Excellent spoken and written communication skills.
Friendly, confident, and persuasive on the phone.
Basic computer skills – Microsoft Office / Google Workspace.
High level of integrity and respect for member confidentiality.
Prior experience in a SACCO, bank, or customer service role is an added advantage. more

Job Overview:

We are seeking an enthusiastic and results-driven Debt Recovery Officer to join our dynamic team. The chosen candidate will be responsible for managing and improving the quality of Mombo Sacco’s loanbook. This role involves working collaboratively with both internal and external teams to ensure efficient loan collection processes and strategies are implemented.

Key... Responsibilities:


Develop and execute efficient loan collection strategies to minimize the Sacco's delinquency rates.
Work closely with internal departments to track loan performance and address any areas of concern.
Communicate with external recovery agencies to ensure that challenging collections are handled effectively.
Manage follow-up processes with members to resolve overdue payments while maintaining positive member relationships.
Ensure compliance with the cooperative regulations and standards while handling collection activities.
Regularly report on collection activity, providing detailed analysis and recommendations for improving the loanbook quality.
Respond to queries and resolve issues related to loan accounts promptly. more

Position Overview:

We are seeking a proactive and results-driven Sales and Marketing Team Lead to oversee our sales and marketing efforts. This role focuses on recruiting customers, mobilizing savings, ensuring customer retention, and facilitating upselling and cross-selling of Mombo Sacco's wide range of products and services. You will be instrumental in enhancing brand awareness, as well as... growing deposits and lending through a variety of digital and traditional channels, including advertisements on Meta and Google platforms.



Key Responsibilities:


- Customer Recruitment and Retention:
- Lead the sales team in recruiting new members and mobilizing savings.
- Develop and implement retention strategies to enhance customer loyalty and satisfaction.
- Foster strong relationships with current and potential members through personalized communication and engagement strategies.
 
- Sales Strategy and Execution:
- Design and execute sales initiatives to achieve targets related to deposits and lending.
- Spearhead upselling and cross-selling campaigns to promote a comprehensive suite of Mombo Sacco products and services.
- Collaborate with cross-functional teams to align sales strategies with overall business objectives.
 
- Digital Marketing and Brand Awareness:
- Increase brand visibility through active participation in digital platforms, including social media, email marketing, webinars, and social lives.
- Design and manage advertising campaigns on Meta and Google to drive traffic and engagement.
- Partner with media outlets and participate in interviews to amplify brand presence.
- Host and participate in industry events to network and promote Mombo Sacco.
 
- Performance Analysis and Reporting:
- Monitor and analyze sales performance metrics to identify areas for improvement.
- Prepare and present regular reports on sales activities, results, and market trends to senior management.
- Utilize data-driven insights to refine sales and marketing strategies.
 
- Team Leadership and Development:
- Manage and mentor a team of sales and marketing professionals.
- Establish clear team goals, delegate responsibilities effectively, and provide guidance and support to team members.
- Foster a collaborative and innovative team culture to drive high performance and career growth.


Qualifications:


Bachelor's degree in Marketing, Business Administration, or a related field.
Proven experience in sales and marketing management, preferably within the financial sector or cooperative societies.
Strong understanding of digital marketing strategies, including experience with Meta and Google advertising platforms.
Exceptional communication, interpersonal, and leadership skills.
Demonstrated success in driving sales growth and brand awareness.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing market trends.


Why Join Mombo Sacco?


Be part of a forward-thinking and values-driven organization committed to the financial empowerment of its members.
Opportunities for professional growth and development.
A vibrant and collaborative team environment.


If you are a strategic thinker with a passion for sales and marketing and are excited to contribute to the financial well-being of our community, we would love to hear from you. more

An accountant at Mombo Sacco manages financial records and ensures transaction accuracy and compliance with regulations. They prepare financial reports, reconcile accounts, and support budgeting and financial planning. The accountant aids in decision-making, ensuring transparency and maintaining member trust through accurate reporting. This role demands a strong grasp of cooperative society... regulations and financial best practices. Must be knowledgeable in QuickBooks software.

Duties and Responsibilities:


Maintain the Sacco’s accounting records under procedures established by management as described in the Sacco’s policies and procedures. Maintain the highest degree of accuracy and knowledge of the Sacco’s records. Balance and summarize all cash, check disbursements, and journal transactions daily in preparation for posting totals to the general ledger.
Daily ensure that the general ledger is in balance. All mistakes or errors made are to be corrected prior to leaving the Sacco after the close of business. NO EXCEPTIONS!
Ensure that the member share, savings, and loan ledger cards balance with the general ledger totals.
Prepare a subsidiary ledger (this ledger is made up of all the account activity) for each balance sheet account. On a monthly basis the subsidiary ledger is to be compared to the general ledger account to ensure that they balance. The two should always balance after reconciliation.
Reconcile all bank, mobile money, and investment statements monthly to ensure that the Sacco book balance is the same as the statement balance upon reconciliation.
Monitoring the company’s cash flow to ensure that expenditures do not exceed incoming revenues
Managing a company’s accounting records, such as accounts payable and receivable records, cash flow forecasts, and general ledger entries
Perform all month end entries such as depreciating the building, furniture, fixture, and equipment, amortizing the prepaid expenses, accruing for member interest/dividends, all entries to the allowance for loan loss account, etc.
Prepare all bills and taxes for payment. Ensure that all bills are paid on time and take advantage of any discounts for early payment.
Save all monthly reports in E-format for review by the supervisory committee and/or supervising authority.
Prepare the balance sheet or statement of financial condition, the income statement, and the delinquent loan list for the month end by the 7th of the following month. Submit this information for management review.
Every quarter, prepare a comparison of the actual financial results to the budgeted numbers so that the manager may present this information to the board.
 Reviewing financial statements and recommending any necessary changes to management
Prepare and present annual reports requested by the supervisory authority.
Coordinating audits with external auditors to ensure that internal controls are effective.
Continually develop a better understanding of Sacco’s history, philosophy, organization, bylaws, operational procedures, member services, and desires. more

We are on the lookout for an energetic and creative Telesale Agent who will take charge of selling and marketing Mombo Sacco’s products and services. This role involves engaging both prospects and existing customers through telephone, email, and social media channels. The successful candidate will be instrumental in recruiting new members, managing customer relationships, mobilizing deposits,... lending, and facilitating loan collections. 



Key Responsibilities:


Engage with potential and existing customers through telephone, emails, and social media to promote Mombo Sacco's comprehensive range of products and services.
Actively recruit new customers and expand Mombo Sacco’s membership base.
Manage and nurture a portfolio of customers, guiding them throughout their lifecycle with Mombo Sacco.
Mobilize deposits by promoting savings plans and encouraging regular contributions.
Facilitate lending processes and assist customers in accessing affordable loan facilities.
Conduct loan collections, ensuring timely repayments and managing overdue accounts with tact and empathy.
Develop creative strategies to engage customers virtually, enhancing customer relationships and satisfaction.
Collaborate with internal teams to ensure exceptional customer experiences and resolve any issues promptly.
Maintain accurate records of customer interactions, sales activities, and follow-up actions. more

An accountant at Mombo Sacco manages financial records and ensures transaction accuracy and compliance with regulations. They prepare financial reports, reconcile accounts, and support budgeting and financial planning. The accountant aids in decision-making, ensuring transparency and maintaining member trust through accurate reporting. This role demands a strong grasp of cooperative society... regulations and financial best practices. Must be knowledgeable in QuickBooks software.

Duties and Responsibilities:


Maintain the Sacco’s accounting records under procedures established by management as described in the Sacco’s policies and procedures. Maintain the highest degree of accuracy and knowledge of the Sacco’s records. Balance and summarize all cash, check disbursements, and journal transactions daily in preparation for posting totals to the general ledger.
Daily ensure that the general ledger is in balance. All mistakes or errors made are to be corrected prior to leaving the Sacco after the close of business. NO EXCEPTIONS!
Ensure that the member share, savings, and loan ledger cards balance with the general ledger totals.
Prepare a subsidiary ledger (this ledger is made up of all the account activity) for each balance sheet account. On a monthly basis the subsidiary ledger is to be compared to the general ledger account to ensure that they balance. The two should always balance after reconciliation.
Reconcile all bank, mobile money, and investment statements monthly to ensure that the Sacco book balance is the same as the statement balance upon reconciliation.
Monitoring the company’s cash flow to ensure that expenditures do not exceed incoming revenues
Managing a company’s accounting records, such as accounts payable and receivable records, cash flow forecasts, and general ledger entries
Perform all month end entries such as depreciating the building, furniture, fixture, and equipment, amortizing the prepaid expenses, accruing for member interest/dividends, all entries to the allowance for loan loss account, etc.
Prepare all bills and taxes for payment. Ensure that all bills are paid on time and take advantage of any discounts for early payment.
Save all monthly reports in E-format for review by the supervisory committee and/or supervising authority.
Prepare the balance sheet or statement of financial condition, the income statement, and the delinquent loan list for the month end by the 7th of the following month. Submit this information for management review.
Every quarter, prepare a comparison of the actual financial results to the budgeted numbers so that the manager may present this information to the board.
 Reviewing financial statements and recommending any necessary changes to management
Prepare and present annual reports requested by the supervisory authority.
Coordinating audits with external auditors to ensure that internal controls are effective.
Continually develop a better understanding of Sacco’s history, philosophy, organization, bylaws, operational procedures, member services, and desires. more

We are on the lookout for energetic and creative Telesales Agent Interns who will take charge of selling and marketing Mombo Sacco’s products and services. This role involves engaging both prospects and existing customers through telephone, email, and social media channels. The successful candidate will be instrumental in recruiting new members, managing customer relationships, mobilizing... deposits, lending, and facilitating loan collections. After a successful three-month paid internship period, successful candidates shall be absorbed.



Key Responsibilities:


Engage with potential and existing customers through telephone, emails, and social media to promote Mombo Sacco's comprehensive range of products and services.
Actively recruit new customers and expand Mombo Sacco’s membership base.
Manage and nurture a portfolio of customers, guiding them throughout their lifecycle with Mombo Sacco.
Mobilize deposits by promoting savings plans and encouraging regular contributions.
Facilitate lending processes and assist customers in accessing affordable loan facilities.
Conduct loan collections, ensuring timely repayments and managing overdue accounts with tact and empathy.
Develop creative strategies to engage customers virtually, enhancing customer relationships and satisfaction.
Collaborate with internal teams to ensure exceptional customer experiences and resolve any issues promptly.
Maintain accurate records of customer interactions, sales activities, and follow-up actions. more