Job Objectives:


Responsible for the operation and people management on the Production floor to deliver the Company objectives


Key Responsibilities:


To be responsible for the total management of the restaurant business in order to achieve and maintain high standards of Quality, Service and Cleanliness.
To ensure the effective training and development of all staff and... management.
To manage shift operations maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
To assist in the overall management of the restaurant to ensure regulation of costs and the maximization of sales and profitability.
To carry out a fully operational role as represented in the role of an Assistant Manager
Maintain overall quality and service standards
Follow up on management team shift control issues
Develop Operations Excellence Audit action plan
Manage contract services to restaurant
Ensure that Health & Safety and Food safety working practices are adhered to at all times
Hold regular staff planning meeting with Assistant Manager(s) to devise recruitment plan
Complete competency reviews and development plans for management team
Identify potential in staff and managers and provide individuals with development training to maximize their skills
Carry out staff interviews and Induction Training
Manage absence and disciplinary issues within the restaurant, seeking specialist HR advice where required
Conduct management meetings


Key Performance Indicators:


Budget vs. Actual
Labour Turnover
Number of Bad and damage
Contribution to total output


Skills, Competencies and Requirements:

Functional Competencies/Requirements:


Process Management, Knowledge and Application
Problem Solving & Analysis
Inventory management
Performance Management


General Management Competencies/Requirements:


High Technical Expertise in processing & food
Planning, Scheduling, Controlling & Coordinating
Strong Oral and written Communication skills
Strong Problem Solving Skills
Ability to plan, schedule and coordinate effectively
Strong Interpersonal Skills


Educational Qualifications/Experience:


Minimum of university degree
Minimum of 3 years working experience in a Food Processing or Catering Unit


Desired Personal Attributes:


Proactive self-starter
Logical Mind
Ability to work with all levels of management, build partnerships and teams
Highly organized and significant ability to multi-task effectively
Ability to cope with and work under pressure more

Job Purpose


To ensure the Company has talent pipeline by sourcing and acquiring qualified candidates for both present and future people need for the Business Divisions


Core Responsibilities and Key Result Areas

Recruitment and Resource Planning


Provide people for all vacancies that exist in the division
Ensure only credible employees are recruited any given time
Co-ordinate... the requirement and availability of talent for the business division
Provide people for all vacancies that exist in the division and ensure only credible employees are recruited any given time
Ensure staff onboarding and make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
Ensure HR Reporting Matrix, monitor the labour value of the division and ensure employees’ contribution to the company reflects a positive impact.


Recruitment Documentation and Activities


Ensure all recruitment activities are in compliance with the Company policies and procedures
Manage the recruitment process by ensuring all vacant roles are budgeted for/employee request form for unbudgeted role, placing job vacancies, co-ordinating interviews including personality assessment program for stores, candidate care program, medical checks i.e. food handler test etc
Ensure only credible employees are recruited any given time
Responsible for all recruitment documentation and checks such as Personal Bio data form, Guarantor checks, Reference checks, onboarding documentation i.e. Acknowledgement of Staff handbook, Code of business conduct and others, HR Spicy box containing relevant information for store opening, verifying all information supplied by candidates are correct and issuance of offer letter
Make available for all staff all work tools or conditions that contributes to or enhances the delivery of excellent performances from employees
Recruitment reporting such as Recruitment tracker, work force planning indicating targeted number of recruitment versus actual, time to fill vacancies tracker, family tree update etc


Recruitment and Selection Process


Ensure candidate talent pipelines through sourcing channels including targeted recruitment campaigns, internet searches, networking groups, social media, database search, referrals and advertising.
Maintain an applicant tracking process that ensures that quality candidate are shortlisted on time and within budget
Conduct thorough pre-screening of candidates as required and provide detailed documentation and recommendations to line managers
Manage new employees’ orientation programs ensuring that the programs stimulate positive attitude towards the Company goals.
Maintain a reporting system that shows vacancies filled in relations to headcount budgeted by each business division
Ensure talent pipeline both internal and external for each business division in terms of CV pool and ready to hire candidates
Ensure compliance to the labor laws of the government in relations to recruitment process and practice
Ensure employees and expatriates are aware of the laws of the government and that they comply adequately thereafter avoiding company representation of defaults.
Ensure adequate compliance to all company policies, internal control processes and approved processes
Perform any other related task as may be assigned from time to time


Key Performance Indicators


Time to fill vacancy
Number of Qualified Candidates per post
% of position filled over required talent
Acceptance Rate against target
Sourcing Channel Efficiency
% of new hires that exited the business before confirmation
Manage the cost of hiring within the stipulated/agreed budget
Compliance with regulatory stipulations


Knowledge Requirements


Applicant Tracking System
Must be able to work autonomous handling a number of complex tasks and recruitment projects at the same time
Communication
Negotiation & Influencing
Talent Sourcing
Interviewing & Assessment
Recruitment Analytics
Planning, Scheduling, Controlling & Coordinating
Problem-Solving Skills
Relationship Management


Job Specifications


Minimum of university degree or equivalent in Industrial Relations and Labour or its equivalent
Membership of the CIPM, or any other related professional qualification is required.
Minimum of 3-5 years working experience in retail business or related industry


Decision Expectations


Recommend the best resources for the business
Provides recommendations/ advice to the management on employee related matters
Provides customer-focused HR Services more

Job Purpose

The General Administration Manager oversees the efficient functioning of administrative operations, ensuring a clean, safe, and compliant work environment.
They manage facility maintenance, fleet operations, security, and immigration matters, contributing to the smooth functioning of daily activities and regulatory compliance.

Core Responsibilities and Key Result Areas
Office... Maintenance and Hygiene:

Supervise and coordinate daily office cleaning activities to ensure a consistently clean and sanitary workspace.
Implement and enforce hygiene standards and protocols for all office areas.
Manage the procurement and inventory of cleaning supplies and equipment.
Conduct regular inspections to identify maintenance needs and address them promptly.
Collaborate with vendors and contractors to ensure high-quality cleaning services.

 Facility Management:

Schedule and oversee diesel and generator servicing and repairs to minimize downtime and maintain uninterrupted power supply.
Develop and implement security policies and procedures to safeguard company assets and personnel.
Coordinate with waste management agencies like Lawma/Refuse Management for prompt collection of refuse, ensuring compliance with environmental regulations.
Conduct risk assessments and implement measures to enhance facility safety and security.
Manage contracts and relationships with facility maintenance (Cleaners) and security service providers.

Fleet and Transportation Management:

Coordinate all aspects of fleet operations, including vehicle maintenance, fueling, and scheduling.
Monitor vehicle performance and utilization to optimize efficiency and reduce operational costs.
Ensure timely renewal of vehicle documents such as licenses, permits, and insurance to maintain regulatory compliance.
Provide training and support to drivers to ensure safe and responsible driving practices.
Develop and implement transportation policies and procedures to improve overall fleet management.

Immigration and Documentation:

Process and maintain immigration-related documentation for international travel, visas, permits, and Passport Renewal
Stay updated on changes in immigration laws and regulations to ensure compliance.
Liaise with government agencies, legal counsel, and external partners to facilitate smooth processes.
Assist employees with visa applications, renewals, and other immigration-related inquiries.
Maintain accurate records and files of all immigration documents and transactions

Key Performance Indicators

Office Cleaning: Percentage of days the office meets cleanliness standards.
Security: Number of security incidents and Response time to security breaches.
Lawma/Refuse Management: Compliance with waste disposal regulations.
Fleet Management: Vehicle uptime and maintenance records.
 Percentage of vehicles with up-to-date documentation, Timeliness of document renewals.
 Immigration: Timeliness of visa and permit processing.

Knowledge Requirements

Must have solid written and oral communication skills
Understanding of facility management principles and best practices.
Familiarity with security protocols and measures.
Understanding of waste management regulations and practices.
Proficiency in fleet management and logistics.
Knowledge of vehicle documentation and renewal processes.
Understanding of immigration laws and documentation requirements.
Strong organizational and managerial skills.

Job Specifications

Bachelor’s degree in business administration, Facility Management, or related field.
Any related professional qualification is required.
Minimum of 4-7 years Facility Management or General admin role within the QSR industry, with at least 2 years in a leadership role experience.

Decision Expectations

Prioritize maintenance and repair tasks based on urgency and impact on operations.
Allocate resources effectively to meet facility and transportation needs.
Make decisions regarding security protocols and emergency response procedures.
Ensure compliance with waste management and immigration regulations.
Coordinate with relevant departments and external vendors to achieve operational goals. more

Job Purpose

Eliminate / Reduce equipment, in Chicken Republic restaurants as assigned. Quick response to maintenance issues by the Restaurant Manager as set in process manual

Core Responsibilities and Key Result Areas

Oversee PMP of key assets  (Generators 60kva and above)
Ensure maintenance of water treatment plant
Ensure maintenance of pumps
Ensure relatively uninterrupted power... supply in the depot
Maintain and repair depot equipment and fittings
Ensure rectification of electrical faults
Plan and co-ordinate electrical repairs on machines and other equipment
Provide information on electrical spare parts
Provide Daily log of operations and activities of the department
Keep depot fuel consumption records
Preparation of weekly and monthly reports
Maintain facility operations in the food and beverage factory
Establish a preventative maintenance program in both plants and restaurants
Maintain fleet of cars and other logistic equipment.
Manage operations including supervision, purchasing and performed required Engineering

Key Performance Indicators

Efficiency and Reduction of Downtime
Maintenance budgets and costs
Asset Lifecycle and Performance
Maintenance Response Time
Work order management
Timely response to emergency maintenance
Knowledge & Competencies
Knowledge of preventive  maintenance
Knowledge of Predictive maintenance
Knowledge of Cost Management & Control
Knowledge of Downtime controls, analysis and corrective action
Demonstrates Computers skills (spread sheets excel, word, Autocad)

Job Specifications

A minimum of any technical training is required
Possession of any technical professional qualification is an added advantage
Minimum of 2 years’ experience in similar role

Decision Expectations

Acts on defined procedures and decisions
Enforces agreed decisions
Resolves staff/customer issues
Drives sales performance in stores
Plans own work schedule and work schedule of subordinates
Assigns work to subordinates
Monitor subordinates’ work performance
Appraises/evaluates subordinates’ performance more

Key result areas

Team working
Leading Change
Problem Solving/Decision Making
Customer Focus
Learning & Growth
Development of Others
Communication
Leading Change