Our Kikuyu Franchisee is looking for a passionate & customer-focused Store Front Associate to join our team!
If you have great communication skills, a friendly personality, and a commit- ment to excellent service, we'd love to hear from you.
LOCATION: Kikuyu, opposite Ivory Towers

This is a full-time on-site role for a Front Office Receptionist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 7.30pm from Monday to Saturday.

Salary range : 18,000-22,000 Ksh per month

The Receptionist will be required to :


Receive calls from customers requiring delivery services.
Input delivery orders... into a POS system to create receipts.
Phone call follow up on customer reception of order and payments made.
Providing excellent service to clients who come physically for their own products.


Qualifications


Phone Etiquette, Customer Service, and Communication skills
Experience in Receptionist Duties and Front Office tasks is a plus
Excellent interpersonal and organizational skills
Ability to multitask and prioritize tasks efficiently
Excellent verbal and written communication skills more

Regularly review and assess franchisee operations to ensure compliance with established brand standards, policies, and procedures for quality, sales growth, customer experience and operations.
Conduct on-site inspections and audits to verify adherence to operational, marketing, and quality standards.
Drive adoption of Jibu technology

Duties & Responsibilities:

Lead the Innovations, IT and Hardware strategy of the company to grow the operations by 10x over the next 5 years
Manage the Supply Chain function

Logistics to and between all markets in Africa
Procurement and contract management to improve GP margins on supply chain
Internal operations and efficiencies
Build, maintain and enhance the supplier... network


Project manage key internal operations improvements such as adaptations to the Water Treatment System, IoT integration, and the procurement and
Lead the setting up of the operations for new product lines
Be ultimately responsible and accountable for the regulatory compliance and product quality across all markets
Hardware management across all markets

Monitor performance of Water Treatment and Technology systems and seek for efficiencies to drive down operational costs
Establish preventive maintenance schedules and SOPs


Assess, review and develop the IT and data infrastructure to increase efficiencies at Franchisee and Franchisor level
Be an implementer and work closely with all markets to actualise innovations across all sites within Jibu’s complex and decentralized network
Manage Jibu’s engineering, IT, SC, and product development functions Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
A strategist constantly thinking about the future and how to scale operations
Be organized, collaborative and innovative
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience Requirements

A proven record of successfully leading projects to completion within tight timelines
Experience working in Africa (East Africa) and implementing complex technology and IT innovations across various different user profiles
Demonstrable experience in leading high performing teams
An innovator excited about tech with the realism and operational skills to implement effectively
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Able to communicate and present information to executives, teams and partners in a way that motivates action and quick decision making.
Willingness to work non-standard hours to accommodate time zones more

Duties & Responsibilities:

Performance management across all markets
Manage the Country Directors/P&L owners of Uganda, Rwanda, Kenya, DRC, South Sudan and Ghana andachieve growth and profitability targets
Grow the brand in line with the operating standards of the company
Implement the marketing strategy of the company across all markets
Manage the relationship and performance of all AMF... markets (currently Tanzania, Burundi, Zambia, DRC)
Lead the annual business planning in conjunction with the budgeting process
Establish commercial partnerships and ventures within all markets to drive success of the business
Observe market trends, risks and opportunities to adapt business as needed
Steer compliance with business plans and budgets and facilitate regular reviews of actual performance
Manage key stakeholders and regulators to enable efficient the business plan execution

Team engagement and company growth

Be strategic, decisive and prioritize well
Be a naturally influential leader, hold people accountable, and build trust amongst AMF & OpCo leadership teams
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience:

A proven record of success and expertise in achieving sales and growth targets as the operational leaders
Experience in at least 5 out of the 9 Markets that Jibu is currently present in.
Experience in managing multiple P&Ls and making mature business decisions to leverage the impact on each dollar spent in line with the franchising philosophy of reduced overhead costs at scale
Leadership experience and able to inspire, motivate and mobilize diverse teams to achieve a common goal
Balance assertiveness with a partnership mentality as the AMF Partner focal point
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Willingness to work non-standard hours to accommodate time zones
Willingness to travel (expected travel in this role is 50-70 % of the time) more

Duties & Responsibilities:

Develop and execute the business plan and profit & loss ownership
Performance management of all staff directly employed by Jibu Kenya
Effective project management
Regular performance analysis and concise and precise performance reporting including budgetary control
Grow the brand in line with the operating standards of the company
Steer the franchise network to... adopt Jibu’s operating system and represent the brand in line with the compliance standards (Quality, Customer Experience, Brand, pricing, product and others)
Establish commercial partnerships and ventures within all markets to drive success of the business
Resource planning in compliance with budget guidelines of business needs within Kenya and other markets supported by the Kenya Operating Company, such as Jibu Tanzania
Observe market trends, risks and opportunities and be react quickly to stay ahead of the curve
Franchise network expansion
Manage key stakeholders and regulators to enable efficient the business plan execution Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
Lead by example, be reliable, accountable and productive
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story more

Duties & Responsibilities:

Lead the Innovations, IT and Hardware strategy of the company to grow the operations by 10x over the next 5 years
Manage the Supply Chain function

Logistics to and between all markets in Africa
Procurement and contract management to improve GP margins on supply chain
Internal operations and efficiencies
Build, maintain and enhance the supplier... network


Project manage key internal operations improvements such as adaptations to the Water Treatment System, IoT integration, and the procurement and
Lead the setting up of the operations for new product lines
Be ultimately responsible and accountable for the regulatory compliance and product quality across all markets
Hardware management across all markets

Monitor performance of Water Treatment and Technology systems and seek for efficiencies to drive down operational costs
Establish preventive maintenance schedules and SOPs


Assess, review and develop the IT and data infrastructure to increase efficiencies at Franchisee and Franchisor level
Be an implementer and work closely with all markets to actualise innovations across all sites within Jibu’s complex and decentralized network
Manage Jibu’s engineering, IT, SC, and product development functions Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
A strategist constantly thinking about the future and how to scale operations
Be organized, collaborative and innovative
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience Requirements

A proven record of successfully leading projects to completion within tight timelines
Experience working in Africa (East Africa) and implementing complex technology and IT innovations across various different user profiles
Demonstrable experience in leading high performing teams
An innovator excited about tech with the realism and operational skills to implement effectively
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Able to communicate and present information to executives, teams and partners in a way that motivates action and quick decision making.
Willingness to work non-standard hours to accommodate time zones more

Duties & Responsibilities:

Performance management across all markets
Manage the Country Directors/P&L owners of Uganda, Rwanda, Kenya, DRC, South Sudan and Ghana andachieve growth and profitability targets
Grow the brand in line with the operating standards of the company
Implement the marketing strategy of the company across all markets
Manage the relationship and performance of all AMF... markets (currently Tanzania, Burundi, Zambia, DRC)
Lead the annual business planning in conjunction with the budgeting process
Establish commercial partnerships and ventures within all markets to drive success of the business
Observe market trends, risks and opportunities to adapt business as needed
Steer compliance with business plans and budgets and facilitate regular reviews of actual performance
Manage key stakeholders and regulators to enable efficient the business plan execution

Team engagement and company growth

Be strategic, decisive and prioritize well
Be a naturally influential leader, hold people accountable, and build trust amongst AMF & OpCo leadership teams
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience:

A proven record of success and expertise in achieving sales and growth targets as the operational leaders
Experience in at least 5 out of the 9 Markets that Jibu is currently present in.
Experience in managing multiple P&Ls and making mature business decisions to leverage the impact on each dollar spent in line with the franchising philosophy of reduced overhead costs at scale
Leadership experience and able to inspire, motivate and mobilize diverse teams to achieve a common goal
Balance assertiveness with a partnership mentality as the AMF Partner focal point
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Willingness to work non-standard hours to accommodate time zones
Willingness to travel (expected travel in this role is 50-70 % of the time) more

Duties & Responsibilities:

Develop and execute the business plan and profit & loss ownership
Performance management of all staff directly employed by Jibu Kenya
Effective project management
Regular performance analysis and concise and precise performance reporting including budgetary control
Grow the brand in line with the operating standards of the company
Steer the franchise network to... adopt Jibu’s operating system and represent the brand in line with the compliance standards (Quality, Customer Experience, Brand, pricing, product and others)
Establish commercial partnerships and ventures within all markets to drive success of the business
Resource planning in compliance with budget guidelines of business needs within Kenya and other markets supported by the Kenya Operating Company, such as Jibu Tanzania
Observe market trends, risks and opportunities and be react quickly to stay ahead of the curve
Franchise network expansion
Manage key stakeholders and regulators to enable efficient the business plan execution Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
Lead by example, be reliable, accountable and productive
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story more

Duties & Responsibilities:

Lead the Innovations, IT and Hardware strategy of the company to grow the operations by 10x over the next 5 years
Manage the Supply Chain function

Logistics to and between all markets in Africa
Procurement and contract management to improve GP margins on supply chain
Internal operations and efficiencies
Build, maintain and enhance the supplier... network


Project manage key internal operations improvements such as adaptations to the Water Treatment System, IoT integration, and the procurement and
Lead the setting up of the operations for new product lines
Be ultimately responsible and accountable for the regulatory compliance and product quality across all markets
Hardware management across all markets

Monitor performance of Water Treatment and Technology systems and seek for efficiencies to drive down operational costs
Establish preventive maintenance schedules and SOPs


Assess, review and develop the IT and data infrastructure to increase efficiencies at Franchisee and Franchisor level
Be an implementer and work closely with all markets to actualise innovations across all sites within Jibu’s complex and decentralized network
Manage Jibu’s engineering, IT, SC, and product development functions Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
A strategist constantly thinking about the future and how to scale operations
Be organized, collaborative and innovative
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience Requirements

A proven record of successfully leading projects to completion within tight timelines
Experience working in Africa (East Africa) and implementing complex technology and IT innovations across various different user profiles
Demonstrable experience in leading high performing teams
An innovator excited about tech with the realism and operational skills to implement effectively
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Able to communicate and present information to executives, teams and partners in a way that motivates action and quick decision making.
Willingness to work non-standard hours to accommodate time zones more

Duties & Responsibilities:

Performance management across all markets
Manage the Country Directors/P&L owners of Uganda, Rwanda, Kenya, DRC, South Sudan and Ghana andachieve growth and profitability targets
Grow the brand in line with the operating standards of the company
Implement the marketing strategy of the company across all markets
Manage the relationship and performance of all AMF... markets (currently Tanzania, Burundi, Zambia, DRC)
Lead the annual business planning in conjunction with the budgeting process
Establish commercial partnerships and ventures within all markets to drive success of the business
Observe market trends, risks and opportunities to adapt business as needed
Steer compliance with business plans and budgets and facilitate regular reviews of actual performance
Manage key stakeholders and regulators to enable efficient the business plan execution

Team engagement and company growth

Be strategic, decisive and prioritize well
Be a naturally influential leader, hold people accountable, and build trust amongst AMF & OpCo leadership teams
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience:

A proven record of success and expertise in achieving sales and growth targets as the operational leaders
Experience in at least 5 out of the 9 Markets that Jibu is currently present in.
Experience in managing multiple P&Ls and making mature business decisions to leverage the impact on each dollar spent in line with the franchising philosophy of reduced overhead costs at scale
Leadership experience and able to inspire, motivate and mobilize diverse teams to achieve a common goal
Balance assertiveness with a partnership mentality as the AMF Partner focal point
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Willingness to work non-standard hours to accommodate time zones
Willingness to travel (expected travel in this role is 50-70 % of the time) more

Duties & Responsibilities:

Develop and execute the business plan and profit & loss ownership
Performance management of all staff directly employed by Jibu Kenya
Effective project management
Regular performance analysis and concise and precise performance reporting including budgetary control
Grow the brand in line with the operating standards of the company
Steer the franchise network to... adopt Jibu’s operating system and represent the brand in line with the compliance standards (Quality, Customer Experience, Brand, pricing, product and others)
Establish commercial partnerships and ventures within all markets to drive success of the business
Resource planning in compliance with budget guidelines of business needs within Kenya and other markets supported by the Kenya Operating Company, such as Jibu Tanzania
Observe market trends, risks and opportunities and be react quickly to stay ahead of the curve
Franchise network expansion
Manage key stakeholders and regulators to enable efficient the business plan execution Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
Lead by example, be reliable, accountable and productive
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story more

Duties & Responsibilities:

Lead the Innovations, IT and Hardware strategy of the company to grow the operations by 10x over the next 5 years
Manage the Supply Chain function

Logistics to and between all markets in Africa
Procurement and contract management to improve GP margins on supply chain
Internal operations and efficiencies
Build, maintain and enhance the supplier... network


Project manage key internal operations improvements such as adaptations to the Water Treatment System, IoT integration, and the procurement and
Lead the setting up of the operations for new product lines
Be ultimately responsible and accountable for the regulatory compliance and product quality across all markets
Hardware management across all markets

Monitor performance of Water Treatment and Technology systems and seek for efficiencies to drive down operational costs
Establish preventive maintenance schedules and SOPs


Assess, review and develop the IT and data infrastructure to increase efficiencies at Franchisee and Franchisor level
Be an implementer and work closely with all markets to actualise innovations across all sites within Jibu’s complex and decentralized network
Manage Jibu’s engineering, IT, SC, and product development functions Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
A strategist constantly thinking about the future and how to scale operations
Be organized, collaborative and innovative
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience Requirements

A proven record of successfully leading projects to completion within tight timelines
Experience working in Africa (East Africa) and implementing complex technology and IT innovations across various different user profiles
Demonstrable experience in leading high performing teams
An innovator excited about tech with the realism and operational skills to implement effectively
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Able to communicate and present information to executives, teams and partners in a way that motivates action and quick decision making.
Willingness to work non-standard hours to accommodate time zones more

Duties & Responsibilities:

Performance management across all markets
Manage the Country Directors/P&L owners of Uganda, Rwanda, Kenya, DRC, South Sudan and Ghana andachieve growth and profitability targets
Grow the brand in line with the operating standards of the company
Implement the marketing strategy of the company across all markets
Manage the relationship and performance of all AMF... markets (currently Tanzania, Burundi, Zambia, DRC)
Lead the annual business planning in conjunction with the budgeting process
Establish commercial partnerships and ventures within all markets to drive success of the business
Observe market trends, risks and opportunities to adapt business as needed
Steer compliance with business plans and budgets and facilitate regular reviews of actual performance
Manage key stakeholders and regulators to enable efficient the business plan execution

Team engagement and company growth

Be strategic, decisive and prioritize well
Be a naturally influential leader, hold people accountable, and build trust amongst AMF & OpCo leadership teams
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Experience:

A proven record of success and expertise in achieving sales and growth targets as the operational leaders
Experience in at least 5 out of the 9 Markets that Jibu is currently present in.
Experience in managing multiple P&Ls and making mature business decisions to leverage the impact on each dollar spent in line with the franchising philosophy of reduced overhead costs at scale
Leadership experience and able to inspire, motivate and mobilize diverse teams to achieve a common goal
Balance assertiveness with a partnership mentality as the AMF Partner focal point
Entrepreneurial, proactive, and able to operate under minimal supervision.
Able to track, prioritize, and drive multiple concurrent projects to success.
Willingness to work non-standard hours to accommodate time zones
Willingness to travel (expected travel in this role is 50-70 % of the time) more

Duties & Responsibilities:

Develop and execute the business plan and profit & loss ownership
Performance management of all staff directly employed by Jibu Kenya
Effective project management
Regular performance analysis and concise and precise performance reporting including budgetary control
Grow the brand in line with the operating standards of the company
Steer the franchise network to... adopt Jibu’s operating system and represent the brand in line with the compliance standards (Quality, Customer Experience, Brand, pricing, product and others)
Establish commercial partnerships and ventures within all markets to drive success of the business
Resource planning in compliance with budget guidelines of business needs within Kenya and other markets supported by the Kenya Operating Company, such as Jibu Tanzania
Observe market trends, risks and opportunities and be react quickly to stay ahead of the curve
Franchise network expansion
Manage key stakeholders and regulators to enable efficient the business plan execution Team engagement and company growth
Be fast, hands-on, and come with an ownership mentality
Lead by example, be reliable, accountable and productive
Be honest, reliable and dedicated
Bring the energy and stamina to go far with Jibu and join us in building a unique success story more