We are looking for a highly motivated and passionate Infrastructure Cloud Solution Architect (CSA) focusing on Azure and AWS Infrastructure Innovation to join the Customer Success Team within the Azure / AWS Core Subsidiary. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure Core and AWS... customer base. This position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work closely with the Presales/Technical consultant with customers to lead deep technical architecture discussions with senior customer executives. Enterprise Architects, IT Management and Developers. Collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption.

Responsibilities


Understand customers' overall cloud portfolio. IT and business priorities. and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux laaS, SAP, VMware, BCDR, Security. Management, Storage, Networking, OSS, HPC, containers and Infra as a code technologies).
Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs. ensuring technical viability of new projects and successful deployments. while orchestrating key resources and infusing key Infrastructure technologies (eg. Windows and Linux laaS, Security, Networking, etc.). and Application Development and DevOps technologies (eg. App Service, containers, serverless, cloud native, etc.) as appropriate
Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization.
Run Architectural Design Sessions to build plan for implementing solution -governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
Continuously stay educated on new and emerging
technologies/patterns/methodologies and market offerings that may be of interest to our clients.
e Configure and manage customer Azure cloud environment.
Ability to analyze systems and identify problems migrating to Azure cloud
Work with clients to ensure smooth and successful implementation. delivery and deployment of complex solutions.
Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer. Share insights and best practices and connect with Engineering teams to remove blockers.


Qualifications


2+ Years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
Technical Certification - Microsoft Azure & AWS
Certified Solutions Architect
Solutions Architect Expert
Modern Work M365 Fundamentals M365 Admin Associate
Security Certifications is an added advantage
Architecture design
Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
Experience with management of cloud infrastructure solutions one or more Ge.
Windows and Linux laaS, SAP, VMware, Virtual Desktop. BCDR, Security. Management, Storage, Networking, OSS, containers. HPC, automation, monitoring and Infra as a code technologies)


Additional Or Preferred Qualifications


Certification in one of the following technologies preferred: Cloud Infrastructure.
Data Analytics. Networking. Security, modern software development techniques like DevOps and CI/CD tool chains (ie. Jenkins, Spinnaker, Azure developer services. GitHub) and container orchestration systems (ie. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub)
Prior work experience in other cloud solutions such as Amazon. VMware, Huawei, Google, IBM, Oracle desired more

Oversee the success of existing key customer relationships and build new ones to ensure a strong sales pipeline, deal closure, revenue growth and customer satisfaction for Computech in the Public Sector in Kenya. End-to-end ownership of Public Sector pipeline, deals and annual target achievement.

Duties and Responsibilities:


Builds a strong professional working relationship across all... levels within the client organization: establishes a high level of personal credibility as a trusted advisor executive client
Research and understands the Public Sector industry. Deeply understands client business strategies and challenges to develop account penetration strategies and executes them effectively
Builds and executes Account Plans that include both tactical and strategic initiatives to grow our presence and share in key client accounts
Develop Value Propositions that meet Client Business needs and converts these propositions into opportunities, thus building pipeline and then actively nurtures and converts into
wins
Works with quarterly and annual revenue & margin targets. Uses margin management techniques and actively drives account team management. Drive achievement of revenue and margin targets.
Manage client expectations, provide updates to the senior management, participate in steering review meetings
Work collaboratively with various service lines to achieve the above
Overall customer satisfaction within Client organization Proactively defining, driving and tracking KPIs that drive value for customer.
Escalation point for Client for any service and commercial issues and shows the potential to manage projects (if required) Ensuring clear and timely communication and reporting of status of engagement to internal and external stakeholders. Identify & mitigate risks proactively


Education


Bachelor's Degree in a Business or IT related field. MBA will be an added advantage


Experience


Minimum 10 to 15 years in Client facing roles in tech industry
Commercial/entrepreneurial experience
Knowledge & skills requirements
Strong business acumen with an ability to understand and appreciate client's business
Articulate the fact that IT plays the role as process enabler in business
Ability to work with teams that carry disparate competencies yet converge to meet targets related to Cost, Quality & Time


Key competencies


Credible client engagement skills across all level with client organization
Strong leadership skills
Possess excellent communication and interpersonal skills e Highly organized and effective communicator
 Reliable and dependable
Self-motivated and ambitious
Effective time management skills and ability to cope with pressure
 Analytical and able to assimilate information
Proven ability to develop and close business opportunities more

Role Description

This is a full-time on-site Graduate Management Training Program role located in Nairobi. As part of the program, you will be exposed to various aspects of project management and collaboration within our organization. The day-to-day tasks include participating in training sessions, working on projects, collaborating with teams, and gaining valuable hands-on experience in... different departments.

Qualifications


Bachelor's degree in engineering related fields
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Passion for learning and a desire to grow in a dynamic organization more

Duties & Responsibilities

Log all relevant incident or service request calls allocating categorization and prioritization codes. 
Fast response or turnaround to requests while recording and tracking incidents and complaints. 
Enhance access to IT services by providing first-tier and second-tier investigation and diagnosis. 
Resolve as many incidents or service requests as possible and... escalate incidents or service request that they cannot resolve within agreed time scales based on the service level agreement. 
Monitor the progress of escalated tickets to the third-tier teams based on their operational level agreements. 
Coordinate with third-party solution providers. 
Keep users informed of status progress assessment and changes to their tickets. 
Manage the request or ticket life cycle. 
Close all resolved incident requests and other calls. 
Conduct customer or user satisfaction callbacks or surveys as agreed 

Qualifications & Requirements

Degree in Computer Science or IT-related field
ITIL Foundation certification
Certified A+
At least 2 years of working experience
Certifications in Lenovo/ HP Hardware and Apple will be an added advantage
Great communication skills more

Duties and Responsibilities for the Role

Log all relevant incident or service request calls allocating categorization and prioritization codes
Fast response or turn around to request while recording or tracking incidents and complaints
Enhance access to IT services to IT services by providing first flier investigation and diagnosis
Resolve as many incidents or service requests as possible... and escalate incidents or service requests that they cannot resolve within agreed time scales based on the service level agreement
Monitor the progress of escalated tickets to the third flier teams based on their operational level agreements
Coordinate with third-party solution providers
Keep users informed of status progress assessment and changes in their tickets
Manage the request or ticket life cycle
Close all resolved incident requests and other calls
Conduct customer or user satisfaction callbacks or surveys as agreed

Requirements

Degree in computer science or IT-related field, ITIL Foundation certification
Certified A+
At least 2 years of working experience
Certification in Lenovo/HP Hardware & Apple will be an added advantage
Great communication skills more

Computech Limited is on the lookout for an innovative IT Team Leader to steer our tech ship to new horizons. If you've got the leadership prowess to inspire a squad of innovative techies, we want YOU!
Requirements for the role

Degree in computer science or IT-related field
ITIL Foundation Certification
A+ & N+ certification
Team leaders with not less than 3 years of working experience as a... team leader in an ITIL driven environment
Customer Service skills
Great communication skills more

Position Overview
The Services Analyst at Computech Kenya Limited is responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, and driving revenue growth through the effective management of IT service accounts.
This role involves understanding client needs, providing consultative solutions, and coordinating with internal teams to deliver... high-quality IT services.
Key Responsibilities

Develop and nurture productive relationships with assigned client accounts, serving as the main point of contact for all IT service-related inquiries, issues, and requests.
Understand client requirements, business goals, and IT strategies to identify opportunities for upselling, cross-selling, and expanding IT service offerings.
Conduct regular account reviews and needs assessments to identify areas for improvement, recommend tailored solutions, and address client concerns.
Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of IT services and timely resolution of client issues.
Coordinate with the pre-sales team to develop customized proposals, pricing, and service agreements based on client needs and budgetary considerations.
Monitor and track key account metrics, and service level agreement scores, including revenue growth, client satisfaction, and service-level adherence, and provide regular reports to management.
Stay updated with industry trends, emerging technologies, and the competitive landscape to proactively identify opportunities for service enhancements or new offerings.
Advocate for clients' needs and serve as their voice within the organization, providing feedback to improve service delivery, processes, and customer experience.
Participate in client meetings, presentations, and negotiations, showcasing the value and benefits of IT services provided by Computech Kenya Limited.
Foster long-term client relationships by ensuring high levels of customer satisfaction, addressing concerns promptly, and acting as a trusted advisor.

Qualifications & Skills

Bachelor's degree in business, information technology, or a related field.
Additional certifications or training in sales or account management are advantageous.
Proven experience in managing client accounts and driving revenue growth in the IT services industry.
Strong knowledge of IT services, including Outsourcing, SLAs, Annual Maintenance Contracts (AMCs), and Support Services.
Excellent communication and interpersonal skills, with the ability to build rapport, negotiate contracts, and deliver persuasive presentations.
Strong business acumen and understanding of client needs, with the ability to align IT services to address clients' strategic objectives.
The results-oriented mindset with a focus on achieving targets, driving customer satisfaction, and fostering long-term client partnerships.
Proactive problem-solving skills, with the ability to identify and resolve client issues effectively and efficiently.
Ability to work collaboratively with cross-functional teams, manage multiple priorities, and adapt to changing client requirements.
Proficiency in CRM software and Microsoft Office suite to track client interactions, manage accounts, and prepare reports.
Knowledge of the local IT market and industry trends, with the ability to identify business opportunities and stay ahead of the competition. more